The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Royal Holiday / misrepresented vacation club

1 Mexico

Royal Holiday sold us a Dream vacation Club for $7000. They gave us a letter signed by the manager stating we were members of Platinum Rewards (Cruise program) at the following rates $65 per person perday for Mexico and Caribbean and $75 per day for Hawaii and europe. Royal does not answer the phone # in the literature. But Platinum Rewards (ICE) does I was informed bycalled Platinum Rewards @ [protected] at 3:03PM Feb.22, 2008 and talked to Steven Pesserillo.
Steven said there is no program that offers cruises at a guaranteed rate of $65 Mexico and $75 Europe. I asked him to send me a letter stating the policy but he refused. I asked to talk to a supervisor and he refused.
He said they the only program he had was a certificate for $1200 off on a cruise
I have asked for refund of down payment and aasked Credit card to stop payment.
credit card says I need letter from professional stating this is a scam.

Post your comment

     

Reply to

close
Send