Royal Holiday / membership scam
My wife and I were in Ixtapa, Mexico on our vacation when we were introduced to Victor, a Royal Holiday salesman and he’s persuaded us to purchase a contract with Royal Holiday on June 4, 2007. We were promised by this guy that we could stay at any Royal Holiday's resort or any contracted hotels, such as Sheraton, Wyndham, Marriott, Hyatt, and Radisson at anytime in over 300 countries at some incredible membership points that we have purchased. We came back to the states two days later to find out that what was promised to us is not true so we contacted Victor by email to cancel our contract and demand for our refund. He asked us to send him a written request. He also stated in the email that we should be getting our member ID within 30 days and if we still are not satisfied with them, then we can cancel our contract anytime after. We overnight our written request for cancellation, and we were put in touch with Jaye, one of their customer service person. We told him that Victor has wrongfully lead and present us to purchase the contract, and we were very disappointed with Royal Holiday. Jaye told us to give him about a week to come up with some deal that will accommodate us. We did not get any respond from him over a week so we called him, and his respond was he still needs more time. We decided to give Royal Holiday another try since they already charged over $33,000 to our American Express account so we called the travel service department to book for a night at Sheraton hotel in San Diego, and the respond from them was "we do not have any contract with Sheraton hotel in San Diego". What about over 3000 hotels and resorts in over 300 countries that Royal Holiday promises, we asked. "We only have Wave Crest at Del Mar in San Diego and it's not available now" is the respond we got. Again, we contacted Jaye and Victor to let them know about their services and demand for refund; however we did not get any respond from them. We are trying to do everything we can to stop innocent travelers from getting scammed by Royal Holiday by getting our story to all news channels including local and national. We hope that no body will have to go through the nightmare we have gone through
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