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Ross Dress for Less / return item

1 South Lake Tahoe, CA, United States

This is a complaint for the Ross Store located in South Lake Tahoe, CA 96150.

I recently went to return 1 item to this store and they person behind the counter processed my return BUT FAILED to tell me I would not be getting my money fully refunded because the item I returned went "ON SALE."

I didn't know this particular item was for SALE as I paid FULL PRICE FOR THIS ITEM WHEN PURCHASED. Had the associate or sales person informed me that I was NOT receiving my FULL MONEY BACK I would have opted to keep my returned item.

I think if people return an item in perfect never worn condition (NEW) they should be entitled to a full return or at the very minimum the associate should be responsible for informing the customer they will not be receiving a full refund because of the SALE change.

Please do something about this because it's not the customers fault you didn't sell all items wirthin a given timeframe and therefore will charge a sale price and not refund he diference.

Or at least give the customer a choice.

Now I'm at a loss for money I paid full price for.

Oct 12, 2017

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