Ross Dress for Less
United States - 94568
The women who watches the fitting room at 8pm was being awfully obnoxious and rude. Makes me think "how in the world did she get this job?". If this is the person you want to represent your company, then you must have pretty low standards. Here is what happened: So, I was walking towards the fitting room carrying a pair of jeans when the women who worked at the fitting room (whose name I did not get) stopped me and asked for a ticket. I walked passed and overlooked the sign that said I needed a ticket number. So then, she said "is the sign not big enough for you? can you even read?" in an awfully obnoxious manner. I was quite angry when she said that but I kept my cool and I apologized for overlooking the sign, but she wouldn't forgive me or accommodate me with a ticket. I was like forget about it, if she is going to treat me like a second class citizen I am going to take my business elsewhere. So, I left without purchasing anything. I will never shop at this place ever again.
I have been working for Ross for just over 3 months. What I have seen from working at this company has astounded me. I understand we are a discount clothing store, but what I don't understand is the treatment we as employees receive. And it's not just from customers either, it's corporate as well. They expect stores to somehow manage off of 3% payroll, which is a number I have never seen before. My prior jobs used 10+% because they KNEW that anything lower would be problematic. Most stores are only allowed to have a handful of full-time employees, generally around 5 from what I've seen. Then what they do to is use the rest of the payroll budget on hiring part-time help. During Back to School, the store I worked at had 56 part-time employees, almost all of them receiving less than 20 hours a week. Managers are also required to use a corporate-mandated "Effective Scheduling" method, which my managers have called "worthless" and "laughable." Combine this with the fact that part-time help is not eligible for benefits, sick/vacation time, and usually start out at minimum wage, and you'll begin to see why a lot of employees aren't happy. When you only work 12-15 hours a week at minimum wage, you can't afford life. You can't afford to visit a doctor if you get sick. No one likes being in a situation like that, yet these companies are so focused on "the bottom line" that they refuse to change. I have actually been in touch with my zone's HR Manager and have asked them face-to-face why they think these policies are acceptable when it is toying with the livelihood of their workers. What it boils down to is that Ross Corporate could pay their people more, but they don't want to because it will cut into their executive bonuses. If anyone wants to suggest ways of fighting corporate further, please leave a comment.
And to customers who complain that the stores are messy, here's something you may want to consider: we clean the store on a nightly basis - sometimes even staying until 1 am. This being the case, the only way that the stores would get messy is because of people refusing to hang items back up properly, refusing to put items back where they found them, opening packages despite the fact that we have signs that say "Thank You for Not Opening Packaging, " people leaving their children unattended in the toys section, people breaking hangers and not telling an associate about it. Now admittedly, there are good customers. But a majority of those who come in and shop at our stores are rude, snot-nosed, egotistical jerks. Working in the fitting room one day, I actually had a customer assault me for asking them to retrieve their hangers from the fitting room. I've watched as customers purposely remove multiple items from their hangers, only to throw them on the floor or toss them over the racks. I've found wrappers from fast food restaurants with vomit in them, and dirty diapers in the gondolas. You yell at us for not being able to return your items without a receipt, completely ignorant of the fact that we have to answer to someone if we do process your return; we have to follow policy, it's nothing personal. But when you treat us the way you do, do you really expect us to treat you the same way in return? To those of you who are kind, put items back where you found them, keep your children with you and are understanding when we can't help, thank you. I will treat you nicely and most likely even compliment you for being kind. To the rest of you who constantly berate staff, cause scenes at the registers, become enraged over us asking you to do something simple, yell at us and leave your children unattended while you try clothes on, screw you. The only "customer service" you'll get from me is poor until you change your attitude.
I went into Ross today to look for some shoes. I found a pair I liked very much, but they ran a size too small. I went to the front desk and waited in line. The cashier was backed up and called for another assoicate to come and help her, and since I was next to be serviced I went to the next register with my question. I asked the cashier if there was a way to call another store to see if they had a bigger size of the shoe I wanted. She said "NO, we do not do that." I then asked her for a number to another Ross so I could call myself, and she said "No, we do not do that." I said your kidding me and she just stared at me. I put the shoe's down on the register and before I could ask another question the women yelled out "Next!" As an assistant manager at a different retail store I know that our store policy is that we contact nearby stores in order to determine if they carry the item a customer is requesting, and that has also been the policy with several other retail positions I have been in. I found her attitude and actions to be extremely unprofessional and inappropriate for a retail market which strives on customer satisfaction in order to retain their current clientelle. Unfortunately due to the way I was treated I was too frustrated to think to get the name of the cashier I spoke with, although I know that they were the backup cashier around 7:00-7:30 this evening (9/12/2010).
I worked at Ross Dress For Less in Memphis, TN on Summer Avenue for about 2 months as a stock room associate.I had been working there for I say about 2 days and my manager Angelique Montgomery was aware of my disabilty before she hired me, anyways she starts saying I have to speed things up.Okay I am like I am moving as fast I as can.So almost everyday she nagged at me saying I was not being productice I have eto move faster.One time she called me to the side and talked to me saying that if I can move fast enough then I am fired.I heard that almost everyday.Then she finally called 3 people to the back for a metting (thenewhires).And she stated to me that my hands does not have anything to do with my legs functioning to do my work.I sat there appaled like I know she did not just say that.To top that off she has a nasty attitude and cant even com municate with customers and here employees in the right manner.So I have choose to file a Discrimination Law Suite against her.
You people!!! You complain and complain and complain about the employees when you fail to realize that we don't make the policies!
I am always extremely polite with people. Even when they have completely unnecessary attitudes toward me. I go out of my way to help anyone who asks me for help, and if a customer walks away from me unhappy or dissatisfied its always, always because of a policy they don't agree with. We cannot return things that have been washed. Don't get pissed at me it's not my fault. We cannot help how long our lines are, i'm working as fast I can to ring you up, detach security tags, fold your clothes (Which I take the extra time to do even if it is not required of us) hang up returns, do price checks, answer phones and be polite to you. Not to mention that all our equipment is older than I am and half the time we're out of bags. Do you want to know how my training went? I had none. They threw me on a register the first day and said it's pretty much self-explanatory.
I'm sorry if we don't have a public restroom but you know what? It's not our fault. It's your fault. It costs money to have to unclog the toilet every time you people stuff it full with paper towels. It costs money to have someone come in and clean it every hour. And money is something the ceos can't let go of. That's right, they're the ones who tell us to close it off. We don't make the decisions. And they definitely won't keep it open when half the people who use the bathroom like to get human waste everywhere but the toilet. Someone has to clean it up.
Also? The shoplifting. Don't think we don't know. Don't think by any means that we haven't seen you switch those tags, stuff those purses or carry merchandise into the bathroom. I'm not stupid, just highly tolerant. I also feel bad for you. You must be extremely pathetic to be shoplifting 1.99 panties. Just know that every time you shoplift, you think your not hurting anyone but the big company, but think again. All the losses get cut out of our hours, and we've got bills to pay. It also raised the prices for honest citizens.
So the store is messy? Well how about you people start acting your age and start treating the place with respect. Why am I having to pick up after women twice my age? Why can't you follow simple etiquette? Drop it, pick it up. Pick it up, put it back. It really says a lot about you and your practices when you leave random crap you changed your mind about 6 aisles from where it's supposed to be. You people are neanderthals. Oh and guess what? We are not babysitters. Do not leave your disgusting offspring unattended! (I still can't believe you animals actually breed) because guess what? Not only do they tear apart merchandise that would've been sold to pay our pathetic wages but child predators actually come to ross because they view it as open buffet. It actually took 45 minutes once to find the mother of a 3 year old. And she hadn't even realized he was gone. Why do we have to come find you to tell you your child needs you? Why won't you watch your kids so they don't # all over our floors? And why don't you have the decency to pay for the crap your kids broke or opened? You'd do that anywhere else. What is it about ross that makes you forget how to behave morally?
Lastly, if you want to blame someone blame corporate. Go ahead I encourage you. They are the ones cutting corners however they can so they can rake in more profits. If anything you should pity us, the sales associate. We are the ones getting paid minimum wage to deal with you, get yelled at by you, stay 2 hours after close to clean up after you so it's presentable for you in the morning, and after that limp home to catch a few hours of rest only to repeat this hell in the morning. If I could, I would quit but the economy is not what it used to be.
Now i'm not saying all ross employees are as awesome as I am, neither am I saying that all ross customers are evil. But i'm sorry to say that a huge percentage of our customers make life a living hell. God bless a few of you. The ones who pick up after themselves or after the pigs. Or who greet my smile with a genuine one of their own. Thank you for responding to my greetings, and even asking how I was. It's comforting to know that some people still have a shred of decency. I apologize to you for any experience that might have caused you anything less then an enjoyable shopping trip at ross.
The rest of you pigs can go to hell.
Hi, I am a employee at your company. I have had some problems with your assistant manager, at 5932 Roswell...
I turned in my two week notice 6/21/10. I go into work 6/28/10 because last i checked 6/25/10 I was supposed to work. I go in and the manager said " Your not supposed to be here I took you off the schedule and you need to turn in you name badge and discount card" I did so and the manager told me to leave. I never got a call that he took me off( this isn't the first I've been taken off and not called to let know hats going on). I'm not the first he has done this to and i deff. wont be the last. I have to go in sometime to get my last check stub. I know this is wrong and i know if im told to leave and my two weeks are not up i can get paid for that week because i was supposed to work. Ross really needs to get a hold on there managers because when the workers aren't happy the shoppers wont be happy. If shoppers aren't happy it could be the end to the businesses when something better comes along!
Dress for Less...that's their motto. It should really be Service for LESS! On May 25th, I went to purchase is a clothing item for my daughter. We've always shopped at Ross, but this is definitely be my very last time shopping in the Merced store.
We were waiting in a line of 5 customers. There were 3 registers opened. As soon as my daughter and I got up to the register, the clerk said she was closing and asked me to go to another register. I asked immediately why she waited until I came up? I was the last customer in this line and had been waiting for at least ten minutes. She said her register didn't have any change? What?!
Not wanting to cause a scene, I stepped to the next register. As soon as I got up to the register, the clerk asked if I was paying by cash or credit. I told her cash. Then she said that I had to go back to the same register I was at since she didn't have any cash! "What! No way! The other clerk told me to come over here and now you're telling me to go back!"
So I went back to the first register, and the rude clerk said to me, "Didn't I just tell you that I was closing." I told her that the other clerk didn't have cash. She told me to come back here! The clerk just said, "Well you have to wait because I'm closing." By this time the line of customers had grown to 10! So I just said "FINE! If you don't want my business anymore then that can be easily arranged." I slammed the items on the counter and left! I will never ever go back to this store ever again! I'd rather drive the 30 miles to the next county if I ever by anything from this store again!
I shopped there and thought it was an alright store so why not apply. Well the store just kept going down...
My name is Sherein Mansour, I started working for ROss Dress For Less at 05/02/2010.
My manager 's name is Pam, she has been treating me very cruely, she didn't even answer my good morning.I was supposed to get trained, no body trained me, just step by step when i ask about something, I have been working for more than 3 weeks ..no body told me there's anything called "start sheet" or "break sheet"
then one day she asked me did you sign your start & break sheets, so I didn't know what she's talking about, I told her nobody told me, she answered infront of everybody in a meeting "I don't believe you".I said really no one told me " & again she said I don't believe you .So I asked her to ask all the people ..most of them was in this meeting ...and no one said nothing...It really hurts me that when she even knew the truth she didn't appologize of accusing me of lying infront of everybody. The next day (which is today 05/25/2010) she told me check this lady's driver license to make sure she's above 55years old for the senior discount on tuesday. In the morning i asked aother manager about the age we should consider people seniors to give them the discount...she told me 50 years. So when Pam told me 55!! it crossed my mind that I was told something different so i told her "the other manager told me it's 50" I told her this so that they can work it out & tell which one to follow ...so instead of acting positively she said " I don't believe you"...so simple too accuse me of lying ...hurting me ...just because she doesn't wana do the right thing.
1- didn't assign anyone to train me on anything ...just told me I have to ask.
2- didn't make sure what I knew or not because there's no one responsible for giving me the information.
3- Blaming for things I don't know & doesn't blame the others for not telling what I have to do.
4- Anything I tell her, she just said so simply "I don't believe you". without making any effort to know the truth.
5- when she finds out I'm saying the truth...she doesn't appologize or show any regret, instead she tries to pick up anything on me.6- threateneing me, instead of telling me you have a certain time to finish this project, she just don't give me a certain time, she just said if you don't finish very quickly I'll let you clock out & leave.
6-Doesn't say hello or good morning when she sees me, When I tell her good morning, she doesn't reply back.
I resigned beacause of her way of treating me which I think because of my racism or because I am pregnant. I lost my job because of her mentally abusing me & I want to have a compensation for I was made to leave cause I couldn't bear being treated so unfairly & abused by words or I am gona have to get my rights by law through filing a case against Ross Dress For Less company.
I had the misfortune of visiting your Smyrna location in GA and meeting your rude cashier Iris this morning. There was one person in front of us that was finishing payment but the cashier Iris told my wife and I "ya'll need to move over there" pointing to the waiting line which was set up in case there are long lines. Iris had the nastiest look on her face I have ever seen when she made this statement. The tone with which she said this was as if my wife and I were her dogs. When she finished ringing up the customer in front of us only a few seconds later, she waived us over to her register. Again, this is a very rude way to communicate with customers. When I asked her why she is so rude, she responded "I wasn't being rude at all" at which point your "loss prevention" guy stepped behind the counter with the purpose to intimidate us into being quiet. This is all very disturbing behavior...
My wife shops at your Hiram, GA location regularly where they have always been courteous but after this incident I can assure you she will never step another foot into any of your locations. You really should ensure you hire more appreciative and courteous employees at your Smyrna location. It's disgusting the way we were treated...
On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered...
yesterday me and my 3 years old nefew shopin in ross and my nefew take a toy and star playing on the floor...
I went to return some items I bought from previous week. Cashier accused me of returning worn items. I have not worn it and it was returned in the condition that was bought. They basically called me a liar and refused to do the return. At this point, I don't care about returning the clothes and I'm for sure not a returning customer at that store. Ross need to do a better job at hiring friendly, customer oriented employees. They also need to reassess their workforce and see who it fitted to represent the store. Else, they risk losing loyal or new customers. I walked away unsatisfied and will not recommend the store to anyone.
I am writing in complaint to the dressing rooms not having enough space for those of us who have strollers or...
Im a former ross employee and i still havent gotten my w-2 form for 2009. they will not give me info to...
I used to "adore" shopping at ross for great deals on brand names, but that notion has since been tainted. I...
The Attorney for Ross tried to call a witness in a Class Action case and change his story before the trial...
back in the begining of the year the manager had a miscarriage i found out a couple weeks later that i wa...
On September 17, 2009 there was a purchase from Ross Dress For Less, Fairfield California for $438.97 thatwas not my purchase. I live in Michigan. I am currently working with GE MOney Bank to help resolve this problem. I have recieved the sales slip and it is not my signature. Please tell me how to correct this problem. Jan Longo