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Ross Dress for Less
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Ross Dress for Less
reviews & complaints

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585 complaints
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S
5:19 pm
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This review was chosen algorithmically as the most valued customer feedback.

Ross Dress for Less - return

On February 28, 2017 I returned a pair of unworn Women's Nike Gym Shoes with all tags in place and the original receipt. The gym shoes were purchased approximately one week prior to the return. The Manager (Employee # 201582) kept my original receipt and instead gave me a store credit. I was in a hurry, so I did not pursue the issue any further. The...

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A
4:21 pm

Ross Dress for Less - pregnancy discrimination

My younger sister who is now 8 months pregnant was employed at Ross Dress for Less in Cedar Hill, TX. She was harassed by the manager and night shift employers about her conditions to work being pregnant. they lied about her having nose bleeds and made disrespectful comments about her and her conditions to work while pregnant. She was so stressed out she ended up quitting her job. Is there anything she can do other than file a complaint against Ross?

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D
1:05 pm
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Ross Dress for Less - customer service

I was in Store #0113, Tallahassee, FL on today. I had a return. There were two cashiers standing in the area where it said exchanges. One by the name of (Cava) was counting money and talking to the one who had previously helped a customer. I stood there for 5 minutes or so and no one ever said ma'am we will be with you in a moment. A third one entered and...

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F
5:40 pm
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Ross Dress for Less - cupio woman

I had bought a size 2X tunic of the above manufacturer for New years eve.next day after washing, it had shrunk 4-6 inches in length.in addition, it has threads hanging from the hem and sleeves, and looks worn and tattered.I am a regular at ross and this is the first time the quality has disappointed me.I am dissatisfied with the material quality.it cannot...

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T
10:47 am
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Ross Dress for Less - unbelievable customer service (negative)

I was at a Ross location in St. Petersburg, FL when this elderly lady fell in the parking lot hitting her head. There was one lady on the ground keeping her calm, another calling 911. I walked over and asked if there was something I could do. The elderly lady asked me to call her son and gave me the number which I did. The 911 operator stated we needed to...

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M
7:12 am

Ross Dress for Less - no price

I went to Ross store and wanted to buy a dress. I found a perfect looking one but the one I wanted to buy had no price tag. There were several dresses but my size was the only one left. So I went to the counter and took two dresses with me. I told them that my size did not have a tag so I took another dress with a price tag. They refused to sell it to me! They said that I can take the one with a tag but the one without a tag was not on sale! What? Are you kidding me?
I was so angry and in the end bought nothing! What they did is absolutely ridiculous!

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B
12:22 am
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Ross Dress for Less - manager and employee service

I go at least 2 times a week and shop at my nearest Ross and usually the employees there including security are nice, always greet me when I go in. But I went there yesterday to do some Christmas shopping when I was checking out I noticed three items didn't have tags so the employee went to ask her manager n completely tried over pricing me for a Dresser...

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J
7:44 am
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Ross Dress for Less - houston tx store 0334 management "claudia" is rude.

No customer satisfaction, Today at 9:10am in Houston tx store 0334. Store management "Claudia" told me they don't need my business that I should go elsewhere just because I asked for help. They are rude and forget that they should care for the customers. Last night I purchased 5 items from the store when I got home I was missing one item so this morning I...

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F
7:11 am

Ross Dress for Less - service

Complaint #1. FYI: I am a 57 year old, white woman.

Twice, now, on 2 different Tuesdays, but within a month of each other (one occurred in Manassas, VA, the other, just yesterday, occurred in Fairfax Va), the cashier failed to remember to give me my 55 and over discount. My totals were, all together, over $500, so this was not some small discount.
When I went back to the store, they said I'd have to come back ON A TUESDAY for them to make the adjustment...IF they could make it AT ALL. Not happening...my time and the hassle of dealing with your incompetent employees is worth more than $50...but really?

#2
As a result of several (not one or two, but 3) cashier errors yesterday in Fairfax VA, I had to return to my Ross (in Manassas, VA) to try to straighten out my receipt as I am a stager and need to itemize purchases for my business. The manager at the Manassas store, just now (she was Indian...I was there at 9am today), told me she could NOT do anything to credit/charge me for the mistakes that had been made yesterday...because they were at another location! I had been double-charged for one item, and NOT charged for 2 items! And she said, "No, I cannot do anything here. You must drive to that location"!

What kind of absurdity is that? Your mistake, both times (forgetting to give me the discount, and screwing up my order) and I, the customer, am told to drive the 45 minutes, in DC traffic, to straighten it out!

Bad, bad customer service.

You need to better train your employees. They have NO IDEA how to make adjustments...and, today, she treated me like I was the one trying to swindle YOU, saying, "they have security cameras there". What?

I do not appreciate being treated this way.

Fran Franke
[email protected]

PS. I spend boatloads of money at your stores. You can look me up.
You should take some time studying the business model of Target...those employees are efficient, polite and there are RARELY any lines at customer service as they get you through so quickly.
I love most of your merchandise, and your prices can't be beat, but your lines are usually very long, your cashier knowledge and politeness are serious lacking.
In her defense, the first cashier I was with today (she had to call the manager), said quietly to me after the manager walked away, "I'm so sorry...I don't know why she couldn't adjust your receipt here...it makes no sense".
She was an older, white woman, don't know her name.

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6:48 am
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Ross Dress for Less - wrongful termination

So many problems from the get go starting with after they offered me a job it took a month for them to get back to me about orientation and then before I could start that I had to wait for their email to come thru so I could fill it out and that took another 4days by this time Mariajose already called me blaming me for taking so long and when I finally got...

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J
4:08 pm
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Ross Dress for Less - loss prevention

I had my money stolen by another customer after accidently leaving my Clutch in the stall in the restroom. I reported to the Loss Prevention and they nor Management would help me in getting my money back. They would not call the local Police for me, or approach the customer, then they proceeded to remove me from the store for following them. I emailed the...

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M
9:42 am

Ross Dress for Less - horrible attitude!

Went to one of these Ross Stores and had a terrible time there. Ross Stores employees were terrible and rude! I have no idea why but one of them though that I wanted to steal something and abused me in front of other customers! That's terrible! They blamed me for something I did not do, and humiliated me! I will never come back to that store!
They did not even apologize, just asked me to leave the store. Horrible attitude!

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V
2:25 pm
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Ross Dress for Less - unethical behavior

Saturday 10/16/16 I had an encounter with a representative named Christopher who was very rude and disrespectful. I had inquired about an item in stock and if there were others he was not helpful at all he replied " when we receive our stock it goes to floor", I then asked if there a was a way of looking item up to see how many is on floor he stated "no" in...

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D
5:41 pm
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Ross Dress for Less - framed picture / disrespectful manager conduct

My fiance and I have been customers at Ross for years. Over the years the service unfortunately has been lousy. Being on a financial budget and fair prices was the only reason we have shopped here for our families clothing, etc. The staff here are extremely rude, unprofessional conduct and the use of profanity is disgusting. Today I tried to make a return...

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E
7:05 am
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Ross Dress for Less - rude and nasty employees

Recently went to one of these Ross Stores and was shocked! They provide the worst service ever, their employees are rude and nasty. Terrible store and terrible people! Wanted to buy something but wasn't able to find the cashier. Went to find some help and saw two employees which were just standing there talking. I asked where the cashier was and they...

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A
11:08 am
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Ross Dress for Less - unfair practices, scandals, open racism, corruption, and a living hell

Store managers, district managers, loss prevention managers, and even hr managers at this company are incompetent and scandalous beyond belief. They openly and proudly partner with the immoral and unethical employees, and openly humiliate the good employees in public. Nothing good has come out of working for this atrocity of a company. Turnover is through...

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P
4:36 pm
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Ross Dress for Less - returning an item

I returned a purse with the tags still on it, they had never been taken off and the purse never used. I also had the receipt and it had been several months since I bought it. the cashier tried several times to scan it. it was not in the computer anymore so she said she would have to do it as a no receipt return. I asked her if that meant store credit and...

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S
3:03 pm

Ross Dress for Less - rude manager

I worked at a Ross in Washington state and I had the most rude guy as my boss. He was an area supervisor and would roll his eyes and make this condescending face at employees when they asked something of him.
The worst thing he did though was accidentally give my pay stubs (I don't work there anymore) to another employee and when she pointed out that they were mine and not his, he told her to burn the paystubs. I have had troubles with this manager because I knew he had a problem with me.
I've also heard stories of him just lashing out on employees and bullying them also. What do I do about this?

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W
Jul 09, 2016 8:09 pm

Grow up. Do you job. Or find somewhere else to work.

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M
8:40 pm

Ross Dress for Less - area supervisor at ross pay is only $1.00 over min wage

If you're considering becoming a manager for this company let me give you insight, DON'T! Your yearly raises are 10 cents to 25 cents! Yes, cents! Your schedule is usually one month in advance but never set in stone because when other managers call out, you are stuck closing for them or opening which totally messes up your life when you make plans. They should have it that store managers are required to close 3 Saturdays a month since they only have to close once a week and ASM have to close one a month. Area supervisors shouldn't have to close on Saturday's since they get paid nothing. The holiday schedule is the worse! They open at 7am and wont close until 1am and they're even open on Thanksgivinge even though they have no black friday sales! On holidays they should close earlier. On Christmas eve they close at 10pm? They should close at 5pm. A early shift so that way only ONE manager specifically the store manager should work that day since they get paid the most! Even on new years they should close earlier than 7pm! They only care about MONEY and not their employees! You will be given a lot of responsibility for very LITTLE pay. If they want their turnover for management to decrease they should PAY their managers MORE. It's the managers that run the store but they don't care! Also, they should have MORE full time positions open other than managers! It would help with the turnover rate and they can actually keep their hard working people and they can start molding them into something more!

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S
10:05 am
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Ross Dress for Less - service, store 0414, reg. 05, trans 8563, 05/10/16

I've visited several Ross stores where I have made purchases and at each check out counter, I don't have a minute to count my change and return it to my wallet before a clerk is requesting the next guest while I am still gathering my bags and money. That kind of treatment really is quite uncomfortable to experience. And on another occasion I inquired about...

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