I 100% AGREE! I will NEVER Shop at Ross again, for the EXACT reason. I had a return, with my receipt. I did not, however, have my debit card, which is how I paid for the item. They REFUSED to take the items back because I didn't have the card I paid with---even though the reciept had all the information they needed.
I live 25 miles from the closest Ross.
I complained to the manager, and she said, PLEASE call our district manager and tell her. WE have NO power here. WE have to work over time, and we can't even afford to shop here. SHe went on and on about how poorly the employees are treated, and about how powerless they are to give any kind of customer service.
On their ads, they show all these happy shoppers--I NEVER see that in their stores. It's almost like going to K-mart lately, in fact.
The clothes have gone WAY down hill.
I'm going to H & M from now on, or even Marshalls.