Menu
Roomster Customer Service Phone, Email, Contacts

Roomster
reviews & complaints

www.roomster.com
www.roomster.com

Learn how the rating is calculated

1.6 157 Reviews

Roomster Complaints Summary

21 Resolved
126 Unresolved
Our verdict: With Roomster's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Roomster has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Roomster. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Roomster reviews & complaints 157

Filter reviews by rating
5
1 review
4
0 review
3
2 reviews
2
3 reviews
1
4 reviews
Sort by:

Newest Roomster reviews & complaints

ComplaintsBoard
D
12:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomster hidden charge unwanted subscription continuance

THEY DID IT TO ME TOO "Roomster.net aka Roomster Corp. - New York. This internet based company sells a roommate service. They offered me a 4 day pass for 5.95. However, they neglect to inform you that you are really signing up for a monthly service and they begin charging 29.95 immediately without notice. "

Wish I'd seen this complaint board POST before

Read full review of Roomster and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Sona GC
, US
Aug 18, 2015 7:17 pm EDT

This happened to me as well, they are a fraud and take money from the people. I was signed up for 3 days and now I am getting the bills of monthly subscription. Roomster.com must be sued. Its destroying peoples peace of mind, bank information and bills. Its making me sick.
They will bankrupt innocent people for sure.

M
M
MrCrabby
Florence, US
Jul 08, 2012 9:56 pm EDT

http://www.facebook.com/shriber
http://www.facebook.com/rzaks

Company owners. Spam them.

P
P
PBHun
, US
Sep 30, 2010 5:09 am EDT

I agree! I initially signed up for the 3-day membership in because visiting the city I was planning on moving to. I was only in that city for 2 days so I was happy to see that they offered a low cost ($4-$6) 3-day "trial" membership which was all needed to check e-mails (that I couldn't access with the free account status) from potential roommates and make arrangements to meet up with a few see some places while I was visiting. That was July and it is now September and I keep getting billed!
First of all, if you don't cancel by the allotted time (end of 3rd day...maybe) they conveniently enroll you in the 30-day membership @ $29.98!
Second once you have been billed, there is NO REFUND! You are billed for and stuck with full 30-day membership, which does not include what you already paid. Ok, I can see that (kind of), I guess you have to be on top of it to not get billed.
HOWEVER there is the third and most important issue: YOU CAN'T CANCEL! The website lays out cancellation instructions but really, this is all in theory because month after month, I am still signed up. I have canceled multiple times just be sure and it appears that I get some kind of confirmation of the fact, yet I am still being billed 3 months later! I have moved, I no longer need a roommate and I no longer need the service so why am I still being billed?! I removed my profile info, made myself unsearchable and canceled but the billing (and sometimes the emails) continue. I've tried to call the number on my bank statement, no answer...actually a busy signal and I tried e-mailing, no response. As inconvenient as it is, I had to file a fraud dispute with my bank which means I have to go through the hassle of getting a new card, hoping that any credits and returns using that card number have been made before doing so and waiting for said card to arrive in 5-7 business days, which will then require me to need to update all my automatic bill pays and such. Ugh, if only I could just cancel! Unfortunately I can't so if you experience these problems (with anyone) the only thing you can do is get a new card issued. Thanks Roomster you helped a lot and made my moving experience all the more memorable.

ComplaintsBoard
J
12:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomster billing

Unethical business practice experienced today by this company. It is not possible to speak with someone on the phone, I read through terms of service and billing and did not catch that they automatically set you up for renewal monthly for $30 which is non-refundable. I disabled my subscription but later learned after reading all of the above posts that I also needed to disable my account to prevent further billing. The web-CSR was curt, unhelpful, and clearly portrayed the ethics of the company in his response as greedy and deceiving. I will be reporting to the BBB, consumer reports, and vow to join any class-action lawsuit against them. Please post link to said lawsuits so that I may sign up.

The genesis of my complaint is due to billing, however, it should be clearly noted that the utility of this site appears to be worthless. I spent the 13 days of my original 2 week account spamming hundreds of other "account holders". I never received a response from anyone nor any interest. Empty promises and unethical business shine like a beacon on Roomates.com

Read full review of Roomster and 2 comments
Update by jgortney
Dec 29, 2009 12:45 pm EST

edit: I never received a response from anyone nor any interest. Empty promises and unethical business shine like a beacon on Roomster.com

I have no problem with roommates.com - in fact I've found 2 roommates succesfully with roommates.com

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
roomstersucks
, US
Jan 21, 2010 11:28 am EST

The owner of roomster is Roman Zaks [rzaks@roomster.net], please feel free to send e-mails to this ### of thier unethical business. He can also be found on facebook. He plans on starting a search engine called Slangwho.com. Everyone who reads this do not use slangwho.com

R
R
Roomster is a BIG SCAM
, JP
Jan 08, 2010 9:03 am EST

You work for roomster.com so shut up and get a real job.

ComplaintsBoard
S
11:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomster unauthorized charges

Roomster submits unauthorized charges to customer accounts. When I received (1) mail message, I authorized a 3-day subscription to check the message at a cost of $5.95. I was shocked to see that Roomster had charged my account for an additional $29.95 3 days later for an upgrade for 30 days. If I was going to upgrade for 30 days, why would I pay for 3-days. Roomster uses unscrupulous, fraudelent tactics to get customers. I have to file a transactions dispute with my bank, and also file a complaint with the Federal Trade Commission and the Better Business Bureau. I immediately sent an e-mail to Roomster informing them that I did not order an upgrad for 30 days, but received no response. Once they make an unauthorized charge they say that there is no refund. They should not be allowed to be in business.

Read full review of Roomster and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
L
L
Lindasbeenscamed
, US
Aug 10, 2015 10:04 am EDT

I did subscribe for 14 days. They rehash all the people looking for rooms as new contacts. So if you don't find your match immediately you are looking at the same people. Also roomster charged my card again without my authorization and I am having trouble getting my money back. Not a good service

C
C
C_from_HI
Pahoa, US
Jan 18, 2013 11:49 pm EST

DO NOT USE THIS SITE! I saw many interesting ads, so signed up for 1 day subscription to view them. NONE of the ads I was initially interested in were real. The ads all seemed bogus. I contacted 4 or 5 of them & got only 1 response, which was 'too short a rental time', though i inquired about a month to month rental ad asking about renting for two months. Figured the site was a scam, but then decided as I'd only spent $5.95 to find that out, no big deal. Four days later, my Paypal account was charged $29.95. I contacted Paypal to dispute the charge, then emailed roomster.com. They said the renewal was automatic unless i cancelled it w/in 5 days, & would continue to be charged unless i cancelled it on their site, then cancelled Paypal's automatic billing. SCAM & scummy biz practice! AVOID THEM LIKE THE PLAGUE! I'd say stick w/ Craigslist, but every "interesting" ad on Craigslist was not able to be contacted directly, but contained only a link to roomster.com, none of which actually went to the listing itself, just to roomster's home page. So I've written to Craigslist to alert them that roomster is clearly posting bogus ads w/ them, to drive people to roomster's online scam. Hopefully, they'll block all ads w/ roomster links in them. Meanwhile, don't be ripped off by these ###! Avoid their site altogether!

D
D
dukeofmotortown
iggiewood, US
Feb 28, 2012 8:46 pm EST

I looked into it and you have to read the agreement, you pay for a certain time and after that time lapses you are automatically billed for the full 30 day, it's not their fault you don't read fine print.

J
J
JoyK
Largo, US
Dec 29, 2010 1:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same thing here. Cancelled the listing same day as it automatically renewed but could not obtain refund of 29.95. Not even PayPal would stick up for me. ROOMMATES.COM is much better website anyway, but I will mark my calendar before the listing automatically renews there too, just to be sure.

G
G
Genuine)!
, US
Sep 17, 2009 4:52 pm EDT

Roomster.com did the same thing to me. I auhtorized 2 weeks of email service for $14.95, but they charged me $29.95. And less than a month later when I canceled my account to remove my listing, Roomster.com charged me another $29.95. You cannot get a valid phonenumber from them, and their online support service does not respond to your complaints. You have to call your bank right away and file a dispute claim against these charges and have a new card reissued so that Roomster.com does not keep fraudulently accessing your funds. If you take note, Roomster.com does not give you any confirmation notice or receipt for your transactions. And I know we are all living in a very busy, busy age, but as consumers, we must take the time out to file these complaints to the Federal Trade Commission and Better Business Bureau. These agencies provide us with online service to file our complaints. Please I recommend, if you have experienced the same thing by Roomster.com, call your bank, get a card reissued and file your complaints to the FTC & BBB. --It's Not A Matter Of Stupidity. (Lu)--

ComplaintsBoard
S
3:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomster best roommate service

I just found a roommate on Roomster.com and am so happy. I think that it's the best roommate service I have used so far. I tried the other services and did not find any results. Roomster.com worked for me in less then three days. Roomster.com has great functionality & customer service! Highly recommended! I paid $5.95 for the service and canceled my own subscription. Great service.

Read full review of Roomster and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Scam City
, US
Jul 23, 2011 4:35 pm EDT

I agree with the poster who said it's a SCAM. I went to Sacramento looking for the studio apartment which was listed on their site and thee was no such address, not to mention, the stet named in the ad was in a very trashy neighborhood! Yup! Scam SCAM.
Scam scam scam scam scam scam scam.
Scam scam scam scam scam scam scam.
Scam scam scam scam scam scam SCAM!

R
R
Roomster is a BIG SCAM
, JP
Jan 08, 2010 8:53 am EST

You are an idiot probably working for roomster. SCAM
I wish that you and all your gang’s members out there will end up bagging on the streets soon!

Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam
Roomster is a scam scam scam scam scam scam scam scam scam

ComplaintsBoard
R
3:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomster great service!

Just to be clear with everyone reading this. Roomster.com is an honest & reputable company. We do not make any un-authorized charges. Why would we? We have been in business for 6 years and continue to provide an excellent roommate matching service & even better customer support. On the credit card payment page & the paypal payment page state our subscription policy, and cancellation instructions. Roomster subscriptions can be canceled at any time by the member.

(the text below is from our credit card page)

"Subscription rates apply to credit/debit card and PayPal payments. All fees are charged in U.S. dollars. As long as you remain a roomster subscriber, your subscription will be renewed at the monthly rate. This will ensure uninterrupted access to your subscription. Charges will appear on your bill as 'roomster'. You can cancel your subscription at anytime. To cancel your subscription, click the "Edit profile" link on the top navigation, then select the "Settings" tab and then click the "Subscription" link. Click "Cancel my subscription".

The only data supplied to us & you about this user is that she is "Kerri from Austin, Texas U.S.A." If we had more information we could pull the records, which would show sign-up, usage & cancellation history. What's odd about this "report" is this person is that she claims that she paid via Paypal. As you may or may not know Paypal informs you of an re-occurring subscription type payments & gives you instructions how to cancel it, as well as emailing you the details.

Read full review of Roomster and 18 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
18 comments
Add a comment
A
A
Alex Duesman
, US
Apr 20, 2017 5:39 pm EDT

Now they've resorted to scamming Craigslist by copying legitimate posts, then re-posting them for less. If you reply to the post, you get an automated response with, GUESS WHAT, a link to Roomster. "" I am the owner, If interested do registration here goo.gl/hKQlXR.dont_click_this_tho then Room available to view let me know when done. Thanks.
""

WTF is wrong with these people?

D
D
Dianer R. Weaver
New York, US
Sep 25, 2014 9:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It's a great time for me cause, I just found a Room. I spent only $400.00 per month. I am happy at all for this. Hurry up! If you need Rooms you can go without any hesitation. I recommend this all time. Thanks Roomster.com.

V
V
Vance A. Clark
Richardson, US
Sep 27, 2014 4:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I required a room in emergency then i visited Roomstar.com and found a nice room. I rented this room easily. I found the site to be easy to use and straight forward. If you need Rooms you can go without any hesitation. I recommend this all time. So i think Roomstar.com is a helpful site.

K
K
Kipoke
, US
Aug 28, 2012 6:42 am EDT

This website is a SCAM! LOOK SOMEWHERE ELSE!

A
A
Abindole
, US
Jul 03, 2012 4:01 am EDT

They charged my credit card 29.95 with NO REFUND. ### of the earth! Misleading piece of $#*!s.

B
B
Bouldy
, US
Apr 04, 2012 5:50 am EDT

Very deceiving rates. Automatically renews your subscription without alerting you to the fact.

A
A
Angry Advertiser
Mundelein, US
Mar 08, 2013 3:01 pm EST

Roomster charged me $29.95 for 1 day of service! I asked them for either a refund or agreement to only pay $5.95 for the service and they refused.

R
R
rippedOF
Arlington, US
Jul 05, 2012 4:45 am EDT

ROomster.com are thieves, They are Rogues, they just charged me $29.95 for a month something i had not agreed to.
after paying for 14 days these Certified Criminals charged my bank account 30 dollars without my consent, it would give me great delight to watch your scamful business go down. THIEVES, (spits) CROOKS YOU ARE, You will reap what you sow. I am very furious and trust me this is just the beginning, just wait till i make a video, blog and circulate it round dorms, you are in for it. NoneSense!

C
C
cr123
fasd, US
Oct 31, 2011 7:29 pm EDT

Absolutely agree with everybody above.

STAY AWAY FROM THIS SERVICE.

It is full of scammers and dubious people.
I have been charged insanely high fees for this ### service.

R
R
Report: #757107
Garden Grove, US
Aug 08, 2011 6:08 am EDT

I agree that Roomster.com is a SCAM! I also signed up for the 3 day trial subscription and was charged for the 3 days + 3o day membership. I emailed the help desk and the customer service rep told me that I had to cancel the 3 day subscription or I would be automatically renewed for 30 days. I cancelled my subscription right away so they would not charge me for another month, right after I cancelled the Customer Service Manager, Ashley Larson emailed me thanking me for my cancellation and quote" All future billing has ended. You will have full access to your Roomster mail box for the duration of your paid period, but it will not be renewed" and that I would be prompted to upgrade again. I tried to email directly to Ashley Larson (CS manager) requesting a refund but she did not answer my email.
I WANT EVERYONE TO KNOW THAT ROOMSTER.COM IS A SCAM! AND TO STAY AWAY! THEY WILL LIE TO YOU! iF YOU HAVE BEEN SCAMMED BY ROOMSTER, PLEASE REPORT IT SO WE CAN START A CLASS ACTION LAW SUIT! AND PUT THEM OUT OF BUSINESS!

ComplaintsBoard
C
8:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomster crooks!

My daugher, also signed up for a limited membership, but my credit card was charged TWO $29.95 fees the following month! The phone number is bogus, noone to contact, the bottom line is DON"T USE THIS SERVCE< THEY ARE CROOKS!

Read full review of Roomster and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
Ndonio
, JP
Mar 06, 2010 8:20 pm EST

The problem is that it will not stop there; they will continue withdrawing money from your credit card unless you declare your card lost or stolen as I did. Roomster says that in order to stop the payment you need to cancel the subscription from your roomster account but there is no tab on your personal account to do so. There is a section where you can disable your account but they will still take money from your account every month. So I suggest you to cancel your credit card so they will issue a new card number for you and roomster will not have authorization to withdraw money from your account anymore. I know it is a nuisance to do so but it is the only way to stop them. I really wish someone will take legal action against them soon or later. In the mean time one way to revenge is to open a new FREE account with roomster and to use their GIVE A SHOUT to the other member warning everyone about the danger of giving roomster their credit card number. I have done so and I have warned about 10.000 around the world about this scam, but finally romster banned me from accessing their web site. So I decided to find a way around it and I downloaded a software to hide my IP address (you can do the same by following this link http://www.hide-ip-soft.com/download.htm ). Now I can access roomster.com again to continue my warning campaign. I hope that many people will follow my suit so roomster will have no choice but to actually go and get a real job to make a living as many of us do instead of stealing from honest people

ComplaintsBoard
A
3:03 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomster unauthorized charges!!

I can't believe this! I paid $3.00 or $4.00 for a few days after a $29.00 1 month access. I went into my account and unsubscribed over a month ago. I am now being hit for some bogas ### recurring monthly charge of the $29.00. Oh and on top of that? In the whole time I have been watching this - I've had 3 maybe 4 people who were actually possible candidates. Now, out of those I have only spoken to one.

Today, I work a $9.00 an hr. job in this messed up economy. I have child support who is going to start deducting $305.00 out of my check. The banks hit me with an overdraft of $34.00 for roomster. I am already short on this last months rent due to sick days. So I need this roomster crap like I need a hole in my head!

I'm sure writing this is just spinning my wheels too. Not like anything is going to get done about it. Pretty great that we have such technology, that a company can take money from clear across the United States for a service that I need right here. Then keep hitting a zero balance account and jack me up for a bunch of debt. Now I get to complain using the very technology that they are using against me. I almost think that computers are a f'n waste of time and humanity sometimes! So anti-personal.

Read full review of Roomster and 4 comments
Update by Aaron Wakefield
Jul 09, 2009 3:13 am EDT

Poor reflection of customer service. No real concern for the person trying to get them off the email list. Tried several times. Followed all the steps. "Still" getting harassing emails.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
G
G
gurln3xtdoor
, US
Sep 15, 2010 3:27 am EDT

Payed for a 3 day subscription to check out the service and come to find out that I was charged for a full week. I googled Roomster and nothing but scam reports came up. Come to find out the thieves hide the "automatic renewal" in their terms of service which is quite unethical. I plan on reporting them to the BBB and the department that handles online business for fruad. All online business should be mandated to add automatic renewals separately from terms and conditions. I will complain to my bank as well and get a charge back!

N
N
Ndonio
, JP
Mar 06, 2010 8:28 pm EST

The problem is that it will not stop there; they will continue withdrawing money from your credit card unless you declare your card lost or stolen as I did. Roomster says that in order to stop the payment you need to cancel the subscription from your roomster account but there is no tab on your personal account to do so. There is a section where you can disable your account but they will still take money from your account every month. So I suggest you to cancel your credit card so they will issue a new card number for you and roomster will not have authorization to withdraw money from your account anymore. I know it is a nuisance to do so but it is the only way to stop them. I really wish someone will take legal action against them soon or later. In the mean time one way to revenge is to open a new FREE account with roomster and to use their GIVE A SHOUT to the other member warning everyone about the danger of giving roomster their credit card number. I have done so and I have warned about 10.000 around the world about this scam, but finally romster banned me from accessing their web site. So I decided to find a way around it and I downloaded a software to hide my IP address (you can do the same by following this link http://www.hide-ip-soft.com/download.htm ). Now I can access roomster.com again to continue my warning campaign. I hope that many people will follow my suit so roomster will have no choice but to actually go and get a real job to make a living as many of us do instead of stealing from honest people.

G
G
gigglegabo
, US
Oct 23, 2009 9:30 am EDT

Im having the same problem and I want my money back now and there is no way to get ahold of anyone to recieve it back.. So I don't want to have to sue anyone just give me my money.. BAck ! Never using this site again..

D
D
Dave Brooks
Wussa, US
Jul 01, 2009 1:38 am EDT

Same ### happened to me too. I signed up for a 3 day subscription and then they use fine print to "auto-renew" you. Who buys a 3 day trial subscription and then wants to renew? NO ONE. The best part is that they don't even send you an email telling you that they are charging you. Because who would go back to a site they think is useless after 3 days to check their personal "billing" inbox? Complete ###. DO NOT USE ROOMSTER!

ComplaintsBoard
T
2:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomster unknown charges

This is the e-mail I sent them...

I signed up for a three day trial of your site for $5.95. Your site charged me $29.95, and you clearly had a strategy for billing automatically though I only signed up for a three day trial. You don't have a phone number for me to call to get in touch with anyone to discuss this, and its clear that you have already set up your site to answer for your "unscrupulous" but "authorized" charge in the list of "legal-ese" in your terms and conditions. I am disgusted by this experience. Not only has the site been fruitless to me, I should have known better than to sign up for your service when it was advertised to be free until I got the ONE e-mail in my "inbox" that you wouldn't let me read. I AM GOING TO REPORT YOU TO THE U.S. CHAMBER OF COMMERCE, the BETTER BUSINESS BURREAU, THE FEDERAL TRADE COMMISSION, the U.S. DEPARTMENT OF JUSTICE and any other group that I can to ensure that you are found out and your practices are published. "You" (the person or persons that "run" your self-run site have poor morals and must not have any conscience. I hope that $30 was worth it. I'm going to make it my mission to relentlessly publicize your dishonesty. You disgust me.

Read full review of Roomster and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MADDID
Cartersville, US
Jul 10, 2009 4:47 am EDT

Did anything ever come of it?

ComplaintsBoard
P
11:13 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomster internet scam!

I was looking for a room mate and decided to try this service.I signed up for a 3-day subscription because you can't read any e-mail response unless you subscript at least 3-days which is a trial offer.I started getting responses right away. I answered all the e-mails, sent out group e-mails, called several times.It didn't do any good because no one called me back. This is a scam of the worst kind .I think some consumer fraud organization should close this
sight down and force them to return our money.They are cheating the people.

Read full review of Roomster and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
Ndonio
, JP
Mar 06, 2010 8:35 pm EST

The problem is that it will not stop there; they will continue withdrawing money from your credit card unless you declare your card lost or stolen as I did. Roomster says that in order to stop the payment you need to cancel the subscription from your roomster account but there is no tab on your personal account to do so. There is a section where you can disable your account but they will still take money from your account every month. So I suggest you to cancel your credit card so they will issue a new card number for you and roomster will not have authorization to withdraw money from your account anymore. I know it is a nuisance to do so but it is the only way to stop them. I really wish someone will take legal action against them soon or later. In the mean time one way to revenge is to open a new FREE account with roomster and to use their GIVE A SHOUT to the other member warning everyone about the danger of giving roomster their credit card number. I have done so and I have warned about 10.000 around the world about this scam, but finally romster banned me from accessing their web site. So I decided to find a way around it and I downloaded a software to hide my IP address (you can do the same by following this link http://www.hide-ip-soft.com/download.htm ). Now I can access roomster.com again to continue my warning campaign. I hope that many people will follow my suit so roomster will have no choice but to actually go and get a real job to make a living as many of us do instead of stealing from honest people

ComplaintsBoard
J
9:45 am EDT

Roomster hidden subscription

I signed up for a 3 day subscription because you can't read any email responses unless you have some kind of subscription. It didn't do any good, because the persons who had emailed me about my apartment never responded, which makes me think they were not real (set up by the company?). When I reviewed my checking account online a month after my 3 day subscription, I found a charge for 29.99 from roomster for a month of service. Always read the fine print.

I feel that this company targets students/young adults who may not be as apt to read everything before signing. I don't think this type of business practice is ethical and it should be regulated.

Read full review of Roomster and 2 comments
Hide full review
2 comments
Add a comment
N
N
Ndonio
, JP
Mar 06, 2010 8:25 pm EST

The problem is that it will not stop there; they will continue withdrawing money from your credit card unless you declare your card lost or stolen as I did. Roomster says that in order to stop the payment you need to cancel the subscription from your roomster account but there is no tab on your personal account to do so. There is a section where you can disable your account but they will still take money from your account every month. So I suggest you to cancel your credit card so they will issue a new card number for you and roomster will not have authorization to withdraw money from your account anymore. I know it is a nuisance to do so but it is the only way to stop them. I really wish someone will take legal action against them soon or later. In the mean time one way to revenge is to open a new FREE account with roomster and to use their GIVE A SHOUT to the other member warning everyone about the danger of giving roomster their credit card number. I have done so and I have warned about 10.000 around the world about this scam, but finally romster banned me from accessing their web site. So I decided to find a way around it and I downloaded a software to hide my IP address (you can do the same by following this link http://www.hide-ip-soft.com/download.htm ). Now I can access roomster.com again to continue my warning campaign. I hope that many people will follow my suit so roomster will have no choice but to actually go and get a real job to make a living as many of us do instead of stealing from honest people

K
K
Karon De Silva
,
Jul 31, 2008 4:52 pm EDT

This company is the biggest ripoff. I sent over 75 emails to prospective renters regarding my rooms for rent. I got back maybe 2. I don't beleive these prospective renters are real. I think they are made up by this fraudulent company. I signed up for a two week trial for $14.95, and now they are trying to charge me a monthly fee of $29.95. I am disputing this with my bank which I beleive will be successful. How do we contact Better Business Bureau about this company?This is awful, the way they take advandage of people.

Concerned consumer.

ComplaintsBoard
J
12:58 pm EDT

Roomster account withdrawl fraud

I am being scammed for the same $29.95/ month as well as many other folks by Roomster.net. I only agreed to the 2 week subscribtion. However iI am still being debited after cancelling my subscription. Has anyone reported to the BBB yet? I'm going to and i hope others will follow. This is rediculous to be taken advantage of and there has not been any signs of the sight being useful. There isn't any action by the victimizing party to set things right or respond to any contact via email. There isn't even a customer service to contact for dealing with issues.

I hope others who have similar complaints read this and help to defend others of this site. This site must be dealt with and I for one will contact the BBB in hopes of having this scamming business brought to a hault!

Read full review of Roomster
Update by John
May 07, 2008 12:58 pm EDT

I am being scammed for the same $29.95/ month as well as many other folks by Roomster.net. I only agreed to the 2 week subscribtion. However iI am still being debited after cancelling my subscription. Has anyone reported to the BBB yet? I'm going to and i hope others will follow. This is rediculous to be taken advantage of and there has not been any signs of the sight being useful. There isn't any action by the victimizing party to set things right or respond to any contact via email. There isn't even a customer service to contact for dealing with issues.

I hope others who have similar complaints read this and help to defend others of this site. This site must be dealt with and I for one will contact the BBB in hopes of having this scamming business brought to a hault!

Hide full review
ComplaintsBoard
K
5:29 am EDT

Roomster they will cheat you out of your money!

Don't go to this service! Roomster.net cheats you out of your money! I signed up for a four day trial and after that was over, without a reminder, they signed me up for another 30 days which I did not need and did not want to pay for. Their policies are shady and very vague when you sign up. 29.99 down the drain, I have tried to get reimbursed but the ###s with the service apparently do not have actual live people as customer service representatives, they only reply by 'comment box'. This service is a downright f-ing scam.

Read full review of Roomster and 2 comments
Hide full review
2 comments
Add a comment
N
N
Ndonio
, JP
Mar 06, 2010 8:26 pm EST

The problem is that it will not stop there; they will continue withdrawing money from your credit card unless you declare your card lost or stolen as I did. Roomster says that in order to stop the payment you need to cancel the subscription from your roomster account but there is no tab on your personal account to do so. There is a section where you can disable your account but they will still take money from your account every month. So I suggest you to cancel your credit card so they will issue a new card number for you and roomster will not have authorization to withdraw money from your account anymore. I know it is a nuisance to do so but it is the only way to stop them. I really wish someone will take legal action against them soon or later. In the mean time one way to revenge is to open a new FREE account with roomster and to use their GIVE A SHOUT to the other member warning everyone about the danger of giving roomster their credit card number. I have done so and I have warned about 10.000 around the world about this scam, but finally romster banned me from accessing their web site. So I decided to find a way around it and I downloaded a software to hide my IP address (you can do the same by following this link http://www.hide-ip-soft.com/download.htm ). Now I can access roomster.com again to continue my warning campaign. I hope that many people will follow my suit so roomster will have no choice but to actually go and get a real job to make a living as many of us do instead of stealing from honest people

S
S
Savail
,
Apr 02, 2008 12:55 pm EDT

Even if you do attempt to unsubscribe, you can still end up with a situation like what I'm experiencing. In my case, when I go to cancel the subscription it either falsely tells me that is has succeeded [the charges suggest otherwise], or that the request cannot be processed. I've opened claims with BBB and PayPal so far, but PayPal already denied the movement. I sent in more information and am waiting to hear back from them again.

Also, there HelpDesk had this odd habit of not working at all until I sent a notification that I had filed a report with the BBB. Suddenly, it worked. And no one responds to their listed e-mail.

ComplaintsBoard
D
8:40 pm EDT

Roomster unauthorized charges!

I was looking for a roomate and decided to use there service for 1 month only. I did not authorize any kind of automatic deduction of $29.95 to come from my credit every month after that. They do not have any number nor do they respond to e-mails regarding disputes or anything for that manner. I accept the charge for december only! They have continued to charge me for Jan, Feb Mar 2008 I have closed that account as of now, but this is upsetting as well as frustrating. I am currently out on disability because of a surgery I needed I'm having a hard enough time paying rent This service is useless !I never received any kind of responses from this service! I found a roommate through Craigs list in January which is free. I never would have agreed for roomster to bill me for more than one month at a time! Their ripping people off and someone should investigate!

Read full review of Roomster and 5 comments
Hide full review
5 comments
Add a comment
N
N
Ndonio
, JP
Mar 06, 2010 8:29 pm EST

The problem is that it will not stop there; they will continue withdrawing money from your credit card unless you declare your card lost or stolen as I did. Roomster says that in order to stop the payment you need to cancel the subscription from your roomster account but there is no tab on your personal account to do so. There is a section where you can disable your account but they will still take money from your account every month. So I suggest you to cancel your credit card so they will issue a new card number for you and roomster will not have authorization to withdraw money from your account anymore. I know it is a nuisance to do so but it is the only way to stop them. I really wish someone will take legal action against them soon or later. In the mean time one way to revenge is to open a new FREE account with roomster and to use their GIVE A SHOUT to the other member warning everyone about the danger of giving roomster their credit card number. I have done so and I have warned about 10.000 around the world about this scam, but finally romster banned me from accessing their web site. So I decided to find a way around it and I downloaded a software to hide my IP address (you can do the same by following this link http://www.hide-ip-soft.com/download.htm ). Now I can access roomster.com again to continue my warning campaign. I hope that many people will follow my suit so roomster will have no choice but to actually go and get a real job to make a living as many of us do instead of stealing from honest people.

S
S
shelby
redlands, US
Feb 12, 2009 11:34 am EST

roomster is a scam. they give automated responses and take your money. they have put me in 50 dollars worth of debt to my bank. is there any way i can get a refund? have any of you gotten one other than carlin?

A
A
Ashleigh Dowdy
,
Aug 12, 2008 7:27 am EDT

I agree to that this morning i checked my accont activity online and these people charged me 29.95 and I only signed up for a 7day trial for 5.95 I can't get in contact with them or anything but I am pissed what company doesn't have a phone number.

S
S
Savail
,
Apr 02, 2008 12:54 pm EDT

I'm having the same problem, except in my case, when I go to cancel the subscription it either falsely tells me that is has succeeded [the charges suggest otherwise], or that the request cannot be processed. I've opened claims with BBB and PayPal so far, but PayPal already denied the movement. I sent in more information and am waiting to hear back from them again.

Also, there HelpDesk had this odd habit of not working at all until I sent a notification that I had filed a report with the BBB. Suddenly, it worked.

C
C
Carlin Longley
,
Mar 30, 2008 10:05 pm EDT

I too recently joined Roomster back in January to find a place to live. I signed up for the 4 day trial at $5.95 and discovered I didn't like the site after logging in a few times. Yesterday, I noticed on my credit card statement that they have been charging me $29.95 for the months of January, February, and March. I went to the Better Business Bureau's website and found that there were 49 reports against this company as well as two listed phone numbers. I called one of them and it turned out to be some random guys cell phone, who was rude and told me not to call back again. I decided to e-mail them complaints over and over regarding the unauthorized charges made on my card. After over ten e-mails, they finally decided to credit back to my account the March service charge. I am still going to dispute the charges with my bank.

Roomster seems sketchy anyway. I was living across the street from one of the listings shown on the website. All of the information was completely false, if you knew the area, and the house at that address looked completely different from the photo online. The misleading Terms of Use is what they are banking on. STAY AWAY FROM ROOMSTER!

ComplaintsBoard
L
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Roomster - horrible service!

Roomster.com is a horrible service. You can post your profile and see others but you have to pay $30.00 just to communicate with anyone on the service. You're paying $30 a month to hope that others have been naive enough to the same thing and maybe make a connection. They have no 800 number. Just a link for you to email your concerns or questions. Its to...

Read full review of Roomster and 12 comments
ComplaintsBoard
B
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Roomster - internet scam!

The founder of this site (John S. Shriber) should be ashamed of allowing this fraudulent activity to continue to occur on his website. I recently discovered that Roomster.net has been drafting $29.95 a month from my account when all I signed up for was a four day subscription for $5.95.

Read full review of Roomster and 19 comments
ComplaintsBoard
A
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Roomster - help us get off this site

I have tried to email and go on-line through the internet to find a number or address to let this company know that I am not interested in becoming a member or giving them money for doing nothing. I visited their site one time last week and saw nothing of interest (After having to register my name and email first). Help us get off this site. This site is a rip-off... Thanks, Aleda visingardiano

Read full review of Roomster and 33 comments
ComplaintsBoard
K
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Roomster - this company is blatantly ripping people off!

Roomster.net aka Roomster Corp. - New York. This internet based company sells a roommate service. They offered me a 4 day pass for 5.95. However, they neglect to inform you that you are really signing up for a monthly service and they begin charging 29.95 immediately without notice. I attempted to cancel the service as soon as I noticed the unauthorized...

Read full review of Roomster and 37 comments

Roomster Customer Reviews Overview

Roomster is a popular online platform connecting people looking for housing with compatible roommates. Reviews of Roomster largely indicate that the website is a convenient and efficient resource for finding affordable housing options. Users praise the site's comprehensive search functions, allowing them to find housing that fits their budget, lifestyle and location preference.

Roomster users also cite the site's extensive user base as a major selling point - with a large number of postings available to browse through at any given time. The website's messaging system is also highly praised - allowing users to communicate with potential roommates and landlords in a secure and private setting.

In terms of drawbacks, some reviewers expressed disappointment with the website's subscription fees, which they felt were not fully disclosed upfront. Additionally, users have noted occasional issues with the reliability of postings - with some listings turning out to be scams or fake.

Overall, Roomster reviews suggest that the website is a valuable resource for anyone looking to find housing and compatible roommates. Despite some minor complaints, the site's extensive features and user base make it a standout option in the online housing market.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Roomster customer service

Phone number

+1 (646) 862-2841

Website

www.roomster.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Roomster?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Roomster Customer Service. Initial Roomster complaints should be directed to their team directly. You can find contact details for Roomster above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Roomster. Discuss the issues you have had with Roomster and work with their customer service team to find a resolution.