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1.6 11 Reviews 147 Complaints
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Roomster Complaints 147

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J
12:58 pm EDT

Roomster account withdrawl fraud

I am being scammed for the same $29.95/ month as well as many other folks by Roomster.net. I only agreed to the 2 week subscribtion. However iI am still being debited after cancelling my subscription. Has anyone reported to the BBB yet? I'm going to and i hope others will follow. This is rediculous to be taken advantage of and there has not been any signs of the sight being useful. There isn't any action by the victimizing party to set things right or respond to any contact via email. There isn't even a customer service to contact for dealing with issues.

I hope others who have similar complaints read this and help to defend others of this site. This site must be dealt with and I for one will contact the BBB in hopes of having this scamming business brought to a hault!

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Update by John
May 07, 2008 12:58 pm EDT

I am being scammed for the same $29.95/ month as well as many other folks by Roomster.net. I only agreed to the 2 week subscribtion. However iI am still being debited after cancelling my subscription. Has anyone reported to the BBB yet? I'm going to and i hope others will follow. This is rediculous to be taken advantage of and there has not been any signs of the sight being useful. There isn't any action by the victimizing party to set things right or respond to any contact via email. There isn't even a customer service to contact for dealing with issues.

I hope others who have similar complaints read this and help to defend others of this site. This site must be dealt with and I for one will contact the BBB in hopes of having this scamming business brought to a hault!

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K
5:29 am EDT

Roomster they will cheat you out of your money!

Don't go to this service! Roomster.net cheats you out of your money! I signed up for a four day trial and after that was over, without a reminder, they signed me up for another 30 days which I did not need and did not want to pay for. Their policies are shady and very vague when you sign up. 29.99 down the drain, I have tried to get reimbursed but the ###s with the service apparently do not have actual live people as customer service representatives, they only reply by 'comment box'. This service is a downright f-ing scam.

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Ndonio
JP
Mar 06, 2010 8:26 pm EST

The problem is that it will not stop there; they will continue withdrawing money from your credit card unless you declare your card lost or stolen as I did. Roomster says that in order to stop the payment you need to cancel the subscription from your roomster account but there is no tab on your personal account to do so. There is a section where you can disable your account but they will still take money from your account every month. So I suggest you to cancel your credit card so they will issue a new card number for you and roomster will not have authorization to withdraw money from your account anymore. I know it is a nuisance to do so but it is the only way to stop them. I really wish someone will take legal action against them soon or later. In the mean time one way to revenge is to open a new FREE account with roomster and to use their GIVE A SHOUT to the other member warning everyone about the danger of giving roomster their credit card number. I have done so and I have warned about 10.000 around the world about this scam, but finally romster banned me from accessing their web site. So I decided to find a way around it and I downloaded a software to hide my IP address (you can do the same by following this link http://www.hide-ip-soft.com/download.htm ). Now I can access roomster.com again to continue my warning campaign. I hope that many people will follow my suit so roomster will have no choice but to actually go and get a real job to make a living as many of us do instead of stealing from honest people

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Savail
Apr 02, 2008 12:55 pm EDT

Even if you do attempt to unsubscribe, you can still end up with a situation like what I'm experiencing. In my case, when I go to cancel the subscription it either falsely tells me that is has succeeded [the charges suggest otherwise], or that the request cannot be processed. I've opened claims with BBB and PayPal so far, but PayPal already denied the movement. I sent in more information and am waiting to hear back from them again.

Also, there HelpDesk had this odd habit of not working at all until I sent a notification that I had filed a report with the BBB. Suddenly, it worked. And no one responds to their listed e-mail.

ComplaintsBoard
D
8:40 pm EDT

Roomster unauthorized charges!

I was looking for a roomate and decided to use there service for 1 month only. I did not authorize any kind of automatic deduction of $29.95 to come from my credit every month after that. They do not have any number nor do they respond to e-mails regarding disputes or anything for that manner. I accept the charge for december only! They have continued to charge me for Jan, Feb Mar 2008 I have closed that account as of now, but this is upsetting as well as frustrating. I am currently out on disability because of a surgery I needed I'm having a hard enough time paying rent This service is useless !I never received any kind of responses from this service! I found a roommate through Craigs list in January which is free. I never would have agreed for roomster to bill me for more than one month at a time! Their ripping people off and someone should investigate!

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Ndonio
JP
Mar 06, 2010 8:29 pm EST

The problem is that it will not stop there; they will continue withdrawing money from your credit card unless you declare your card lost or stolen as I did. Roomster says that in order to stop the payment you need to cancel the subscription from your roomster account but there is no tab on your personal account to do so. There is a section where you can disable your account but they will still take money from your account every month. So I suggest you to cancel your credit card so they will issue a new card number for you and roomster will not have authorization to withdraw money from your account anymore. I know it is a nuisance to do so but it is the only way to stop them. I really wish someone will take legal action against them soon or later. In the mean time one way to revenge is to open a new FREE account with roomster and to use their GIVE A SHOUT to the other member warning everyone about the danger of giving roomster their credit card number. I have done so and I have warned about 10.000 around the world about this scam, but finally romster banned me from accessing their web site. So I decided to find a way around it and I downloaded a software to hide my IP address (you can do the same by following this link http://www.hide-ip-soft.com/download.htm ). Now I can access roomster.com again to continue my warning campaign. I hope that many people will follow my suit so roomster will have no choice but to actually go and get a real job to make a living as many of us do instead of stealing from honest people.

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shelby
redlands, US
Feb 12, 2009 11:34 am EST

roomster is a scam. they give automated responses and take your money. they have put me in 50 dollars worth of debt to my bank. is there any way i can get a refund? have any of you gotten one other than carlin?

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Ashleigh Dowdy
Aug 12, 2008 7:27 am EDT

I agree to that this morning i checked my accont activity online and these people charged me 29.95 and I only signed up for a 7day trial for 5.95 I can't get in contact with them or anything but I am pissed what company doesn't have a phone number.

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Savail
Apr 02, 2008 12:54 pm EDT

I'm having the same problem, except in my case, when I go to cancel the subscription it either falsely tells me that is has succeeded [the charges suggest otherwise], or that the request cannot be processed. I've opened claims with BBB and PayPal so far, but PayPal already denied the movement. I sent in more information and am waiting to hear back from them again.

Also, there HelpDesk had this odd habit of not working at all until I sent a notification that I had filed a report with the BBB. Suddenly, it worked.

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Carlin Longley
Mar 30, 2008 10:05 pm EDT

I too recently joined Roomster back in January to find a place to live. I signed up for the 4 day trial at $5.95 and discovered I didn't like the site after logging in a few times. Yesterday, I noticed on my credit card statement that they have been charging me $29.95 for the months of January, February, and March. I went to the Better Business Bureau's website and found that there were 49 reports against this company as well as two listed phone numbers. I called one of them and it turned out to be some random guys cell phone, who was rude and told me not to call back again. I decided to e-mail them complaints over and over regarding the unauthorized charges made on my card. After over ten e-mails, they finally decided to credit back to my account the March service charge. I am still going to dispute the charges with my bank.

Roomster seems sketchy anyway. I was living across the street from one of the listings shown on the website. All of the information was completely false, if you knew the area, and the house at that address looked completely different from the photo online. The misleading Terms of Use is what they are banking on. STAY AWAY FROM ROOMSTER!

ComplaintsBoard
L
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Roomster.com is a horrible service. You can post your profile and see others but you have to pay $30.00 just to communicate with anyone on the service. You're paying $30 a month to hope that others have been naive enough to the same thing and maybe make a connection. They have no 800 number. Just a link for you to email your concerns or questions. Its to...

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ComplaintsBoard
B
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The founder of this site (John S. Shriber) should be ashamed of allowing this fraudulent activity to continue to occur on his website. I recently discovered that Roomster.net has been drafting $29.95 a month from my account when all I signed up for was a four day subscription for $5.95.

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A
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have tried to email and go on-line through the internet to find a number or address to let this company know that I am not interested in becoming a member or giving them money for doing nothing. I visited their site one time last week and saw nothing of interest (After having to register my name and email first). Help us get off this site. This site is a rip-off... Thanks, Aleda visingardiano

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K
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Roomster.net aka Roomster Corp. - New York. This internet based company sells a roommate service. They offered me a 4 day pass for 5.95. However, they neglect to inform you that you are really signing up for a monthly service and they begin charging 29.95 immediately without notice. I attempted to cancel the service as soon as I noticed the unauthorized...

Read full review of Roomster and 37 comments

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About Roomster

Screenshot Roomster
Roomster is a popular online platform that connects people who are seeking shared accommodation options such as apartments, houses, and rooms, with available listings posted by landlords or roommates. The website has rapidly gained popularity and is used by millions of people around the world, particularly in the United States.

One of the key features of Roomster is its easy-to-use search function that allows users to quickly and efficiently find their preferred type of accommodation. Users can search by location, price range, amenities, and housing type to help narrow down the search results, which can save a lot of time and energy when trying to find a suitable place to live.

In addition to the search function, Roomster offers a messaging service that allows users to communicate with potential landlords or roommates directly. This feature is particularly useful for individuals who have questions about a specific listing or are looking for more information before committing to a particular accommodation.

Another unique aspect of Roomster is its verification system, which helps to ensure that members of the platform are authentic and trustworthy. This feature includes the use of social media profile authentication, background checks, and other verification methods to confirm the identity of users.

Overall, Roomster is a widely-used and trusted platform for those seeking shared accommodation options. Its user-friendly search function, messaging service, and verification system make it a reliable tool for finding a suitable living space.
How to file a complaint about Roomster?

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Roomster in the 'Complaint Title' field.
- Be concise but descriptive to attract attention to your complaint.

4. Detailing the experience:
- Include key areas such as transactions with the company.
- Describe the nature of the issue and steps taken to resolve it.
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- Upload any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal information in the attachments.

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- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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- Ensure your complaint is clear, accurate, and complete.
- Review for any errors or missing details before proceeding.

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- Click on the 'Submit' button to finalize and submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
- Stay informed about any developments regarding your filed complaint.

Remember to follow these steps carefully to effectively file a complaint against Roomster on ComplaintsBoard.com.

Overview of Roomster complaint handling

Roomster reviews first appeared on Complaints Board on Aug 7, 2007. The latest review Mixed Experiences with Roomster was posted on May 22, 2024. The latest complaint unauthorized charges was resolved on Mar 04, 2020. Roomster has an average consumer rating of 2 stars from 158 reviews. Roomster has resolved 21 complaints.
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  1. Roomster Contacts

  2. Roomster phone numbers
    +1 (646) 862-2841
    +1 (646) 862-2841
    Click up if you have successfully reached Roomster by calling +1 (646) 862-2841 phone number 0 0 users reported that they have successfully reached Roomster by calling +1 (646) 862-2841 phone number Click down if you have unsuccessfully reached Roomster by calling +1 (646) 862-2841 phone number 0 0 users reported that they have UNsuccessfully reached Roomster by calling +1 (646) 862-2841 phone number
  3. Roomster emails
  4. Roomster address
    285 W Broadway Rm 320, New York, New York, 10013, United States
  5. Roomster social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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