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Rogers / bad service, overcharging bills, false advertisement for the most part, mostly idiot customer service

1 Monteral, Qu├ębec, Canada Review updated:
Contact information:
Phone: 1-888-764-3771

The only reason I got a Rogers wireless plan was because of their cell phone selection and because they have plans in line with telus here in Quebec. After the first bill I already had a problem, I was charged the $30 activation fee even though I wasn't suppose to due to a promotion, thankfully, a simple call solved that issue. Now time to be blunt, my reception is on average, crap, a good 10% of my outgoing calls never work, that includes incomming calls, text messages take anywhere from 1 second to 4 hours to send or receive, i think thats bloddy ridiculous. I am charged for text messages that fail to send and my friends do not ever even receive, and of course its never their service at fault, it's me or my phone. I am generally forgetfull, so if I don't get a bill in the mail I wont pay it. I haven't received my rogers bill for almost 2 months, instead I get a letter in the mail threatening to suspend my service with a $25 restoral fee if I don't pay $134.25 within 5 days. Lol, as if I would give them a penny without reviewing my bills first off. I didn't even use my cell last month, nor this month, the battery cracked and await a new one in the mail, so why my bill is 23 dollars over? I am fed up with running after them to fix their mistakes and I am not paying a cent until I correct their mistakes. Any collections' notices will be taken up in court. This is the most unprofessional, uncourteous, unorganised crap i've ever dealt with. Luckely, I took a monthy plan, cutting the rope that binds my neck to their money theiving crap won't be hard at all, because the conversation will be recorded, let's see them screw me over with that one. Power to the people!

Er
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Comments

  • Ml
      15th of Apr, 2010
    0 Votes

    I am in process of doing a transfer of responsibility. I am to take over a family member's account of a cell phone and the internet, when I was given the run-around with Rogers. First, it turns out the parties involved with transfers should be dealt with on the same call which was never done. I am to be charged a $50 deposit for the transfer, where they wanted credit card info (lt's face it not many people can get a credit card due to the current economy), then was offered the option of doing the deposit in store. Turns out the store doesn't do that; so I had to wait for an approved card. iIfinally get one, now they're increasing the deposit to $100 and that the transfer only covered the cell phone. Another transfer of responsibility would have to be registered by my family member, which means another $100 deposit.
    One thing I have learned from this experience - whenever this problem is resolved and the second the contract is over, I'm switching to another provider!

  • Pr
      15th of Sep, 2010
    -1 Votes

    It's only because your a complete nub. Rogers rules! Go Rogers! Yeah!

    From: Rogers Fanboy

  • Vi
      10th of Jan, 2011
    0 Votes

    I just have the same kind of bad experience with rogers cell phone. One month ago I called rogers to cancel my cell phone, the customer representative let me change to prepaid phone and didn't talked about any fee. Based on their pirate rule, I need one month to do this transfer. After they got one more month fee from me, I called them today. They told me there is $50 fee for the transfer, it is definitely a trap. They know me will not accept it, I just canceled my service with Rogers, but they will charge me another month fee based on their pirate rule. Why does Rogers like to make this kind of money by setting traps and cheating acustomer? Is there some kind organization to protect us from this kind of cheating company?

    Hope other people can avoid Rogers' traps.

  • Ch
      19th of Apr, 2011
    -1 Votes

    Alert! Alert! Alter for the new customers!
    They are only nice to the new comers but very good at screwed their loyal old clients!

    They are just so bad beyond the word. Check your bill constantly please and I was just told by a guy called himself a manager in the president office that what their sales Rep. told you doesn't mean anything, only the bills count... ??? That means if you believe what you are told from their rep. but didn't check on your bill carefully yourself ... sorry, you are goanna pay for!!! We are trapped by their game, ruled by them and operated by them ???

    Alert! Alter! Alter!

  • Fr
      3rd of Aug, 2011
    0 Votes

    I bought a new phone and tried to get a new 3 year contract yesterday. So far it has been 3.25 hours yesterday and over 2 hours today...over 15 calls and reps I've had to deal with JUST to try to get what we had verbally agreed upon as the contract terms! *IT SHOULD NOT BE THIS HARD!*

    VERY different agents and different information. Those that helped me saw the problem, were great interpersonally, and fixed it... wait patiently, we agree its fixed...and then I see another new problem has appeared in the fix so I have to call again to another agent and we start all over again. WTF? It was like 'whack a mole'- take care of one thing and another pops up. Verbally everything is GREAT, but getting the contract down has been a true nightmare. Incompetence? Or purposeful?

    I have counted no less that 14 'flubs', example of which included putting MY new contract term onto my daughter's number instead of mine (then trying to convince me my daughter should also get this new great plan!), and for some bizarre reason, taking away a very major feature on my husband's phone! The list goes on and on and on.

    Needless to say I feel like I can't trust this company anymore and wanted out of my plan. How can I do business with a company whose word means nothing? I called twice to confirm how to exist my plan (its only been 24 hours), I follow their directions, get to the store, and call back an agent (as they told me to do), and I get a completely different story. I'm caught in this sick catch 22 that is of no fault of my own.

    I am trapped in cell phone hell now for another 3 years. Thank god my husband and duaghter's plans are expiring soon...we will NEVER go back to Rogers. It has been a true nightmare. Now I realize all the other random 'errors' over time...my husband was billed for 3 months for a 'pager' added to his account, my daughter wasn't put on the family plan and was charged for a data plan but doesn't have a smartphone, and on and on and on.

  • Go
      25th of Oct, 2011
    0 Votes

    Finished my contract with Rogers. Called to switch to pay-as-you-go and will be on next billing cycle a month ago. So, I waited and a few days after the billing period, I tried to call a number and I got "your server provider does not allow this service" or something like that. I called customer service 611 and they checked and found that the ###/idiot in Rogers switched my plan to a Network data plan (Rocket plan which I do not even have a Rocket). I complained and asked to rectified this problem, but it seems that they can only do that during office hours. And, I was waiting on the phone for hours listening to their stupid advertising (spam/scam). If there is another provider has service outside city and do not require contact, it will be good riddance to bad rubbish to Rogers. They can't even do one simple thing right and wasted my hours on the phone. I should send Roger's a bill on my hourly rate. I will see if they will scam money for Network data service which I never ask for in the beginning as I do enable my phone's wifi at home to use Skype via my own network.

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