Rent-A-Center’s earns a 1.8-star rating from 4 reviews and 462 complaints, showing that the majority of customers are dissatisfied with rental experience.
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stalking their customers!
I am also renting some merchandise from Rent-A-Center and I ran into some medical difficulties and was not able to pay for my merchandise a couple of times, but the kicker is that I ALWAYS kept in contact with the staff there to keep them informed of my situation and they were understanding... AT FIRST! I agree with another article that one posted on this site that states 'as soon as you've had the merchandise for a long period of time and are almost payed off then they want to start acting shady.' Now that I have been paying on my merchandise for over a year - they are all of the sudden not as understanding about late payments. Before it was like 'okay - that is fine pay us next week' or 'no problem we will just tack it onto the end of your payments' (which I hope everyone is aware that they are able to do that and believe they do), now that I payed them a month's worth of payments in one week they are still demanding more and want to come and pick up my merchandise. They will literally stalk you - they take their call of duty a little too far for my taste. Now what if they stalk the wrong person and get killed in the meantime? Is it really worth it to one of them? They have been known to block out their number when they call the house, sit at the end of your road until they see some movement and then try to jump out on you, they have been around the back of my house to look in windows, and they have even came in one of their own personal vehicles. Enough is Enough. Do they really pay these associates enough money to risk their lives by stalking their customers...
The complaint has been investigated and resolved to the customer’s satisfaction.
rip off its customers
This is a major business that intentionally rips off its customers. The business should not be allowed to charge so much interest and sometimes charges that are not explained. I was recently ripped off by RAC here in Galveston Texas. I had been a customer of RAC since 1998. My first purchased from RAC was a bunk bed set for my daughters and to say it was paid for and I did not have much hassle from them. I ended up paying $3500 for a bunk bed that would have cost much less in a regular furniture store. The interest was ridiculous. Then again on December 21, 2005, I purchased a bedroom set for myself. Upon purchasing the bedroom the representative was very kind and said he would do anything to make my purchase a success, which soon turned into disaster. The statement he made was a lie. About six months into making payments on a bi-weekly basis, they begin to harass me for the payments. If I was one or two days late, someone was calling my home or my job demanding payment.. Then they would not ask you when you were coming into the store, they would tell you what time are in expecting to be in their store.
They are very rude workers and I would advise no one to purchase or do any kind of business with them. To this day I have lost $4785 recently on July 16, 2006 because I only had to pay less than $400 to pay off total cost of my bedroom and they showed up at my home to pick it up because it was late and they did not want the money. So literally they made me pay all the money for the bedroom and then waited until I owed a small amount and took it from me. They harassed my kids and husband and took my bedroom while I was not at home. The representatives are unfair and love to argue with their customers who is wrong and it is nothing can be done about it. I have tried to contact the corporate offices for this agency but it is hopeless and I would really love to file a suit against them for all the harassing calls to my job, to my family, and wrong doings the store has done. So please do not get caught up in the web of lies from Rent a Center. They are here to rip off all customers and resell your property for double amounts.
Sincerely,
Tamala
Galveston Texas
I gotta Chair from Rent A Center. Which Had bed bugs.store in flint MI Fenton rd location I want to.know what you are go
ing to do about the problem
Clifford Glenn [protected]
I will take legel action if I have to
They lied about a agreement so I said take me to court they are banging on my windows ok okmulgee ok throwing my yard stuff and honking [protected] unill 9 pm
Bluffton indiana rent a center called and harassed me Saturday on Christmas Eve said I owe them and threading me about payment I dont deal with rent a center and said some nasty thing isn’t right I haven’t dealt with them not right how they can accuse people and demand something when I don’t have there merchandise and never sign
How can I research payment receipt numbers online without the rental agreement number? How can I look up the addresses for store #05902 and #09279?
I had enrolled in auto pay with my credit card I asked the manager of the store today via text if he could please help me un enroll so I could link my bank account now no response from anyone at all now I'm going to be charged for there mistakes
The store mgr was rude to us so we did not what the labtop any more they call my wife like 4 times .
So many problems don't know where to start. Ripped merchandise three times delivered. Then brought a used piece and it was dirty! Nate the sales person smelled so bad! I had to spray air freshener everywhere! Beyond pissed! Customer service is disgusting
My current contract should have been honored and marked paid in full as agreed upon please. Thank you so much.
I lost my job back in November, I have been working with Gus at the Fredericksburg location. I informed him I am out of town training for work with the government and he keeps calling and calling or treating for my payment. I informed him once I get the money I will make payment. I don't want to get kicked out of my training Bc he keeps calling...
I have paid for a bed that I haven't got in two weeks... A few weeks before that they was supposed to bring it and they never did... Once my payment is done with my cell phone n coach I will not be coming back... And I'm going stop all my friends from going to rent center due to there failller..
About Rent-A-Center

Overview of Rent-A-Center complaint handling
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Rent-A-Center Contacts
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Rent-A-Center phone numbers+1 (800) 422-8186+1 (800) 422-8186Click up if you have successfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number 0 0 users reported that they have successfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number Click down if you have unsuccessfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number 0 0 users reported that they have UNsuccessfully reached Rent-A-Center by calling +1 (800) 422-8186 phone numberCustomer Service+1 (800) 665-5510+1 (800) 665-5510Click up if you have successfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number 0 0 users reported that they have successfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number Click down if you have unsuccessfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number 0 0 users reported that they have UNsuccessfully reached Rent-A-Center by calling +1 (800) 665-5510 phone numberProduct Information Or Pricing
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Rent-A-Center emailssupportrequest@rentacenter.com100%Confidence score: 100%Supportrobert.render@rentacenter.com92%Confidence score: 92%
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Rent-A-Center address5501 Headquarters Drive, Plano, Texas, 75024, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Recent comments about Rent-A-Center company
Identity theft by store manager




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As someone else said, your tardy payments is basically theft of their money and equipment. You mentioned several times about the safety of their employee's as if you have intentions of hurting someone for trying to claim their property. Rent-a-Center is what it is, they rent out to high risk consumers and get paid very highly for their equipment. Anyone with any worth of their money would avoid rent-a-centers all together.
Make sure it's new on box.
Yes they'll offer to sell you a used one at a discount, but if you ever saw some of the houses they have mdse in, you wouldn't want it on your lawn let alone in your house.
The majority of renters don't take care of the mdse because they know it's not theirs.
i am thinking of buying a 27 inch toshiba high def T.V and stand from rent-a-center and had a salesman at my house to look at where my current T.V is which is a 20 year old RCA oak wood swivel base console
and want to replace it before it go's out. the salesman said they would sell
me the T.V out right no payments for 90 days and if not happy with it
i could return it and pick another T.V.
I am retired military and disabled i have not recieved my pension yet due to age and live off my and wifes social security and disability ao i cant afford to a $2000 for a T.V
I would like any input from anyone who has dealt with rent-a-center in the past or current and know if they keep thier word stand behind thier product, basic info that i may should know before making this
purchase please feel free to email me at ( sundance1@alltel.blackberry.com )
it looks good on paper but what are the hidden agendas i should look for.
thank you very much
J.W
Your tardiness is your theft. I hope you know that in the Rent-A-Center contract, you sign and agree that you understand missing a payment means you are officially in possession of what is Rent-A-Centers merchandise, and the companies money. Of course they will do whatever is in their power to do to get back what is rightfully theirs according to the contract that you signed. And yeah you may have gotten away with lateness for a while, but they, as a company, have certain numbers to hit and just because they let you go a few times, doesn't mean it's okay to go late whenever you want. Use your brain, be on time.