Seating Mind

I bought a Herman Miller from them; in the advertisement it is not clear that is second hand; even if you can find the small print, it is misleading as the product I received was not "brand new condition" as they claim!

-Four months to deliver the product! (after many emails complaining)

-Wrong color sent (ordered Platinum Mineral, arrived Black color)

-Misleading order form (not easy to see that is a worn out second hand product)

-When finally arrived, the chair had broken parts, scratches all around and rusted bolts.

I recently ordered a couple of Herman Miller Chairs from Seating Mind, and I gotta say, I'm not too happy with the service so far. It's been over a week, and my order hasn't even been processed yet! I've been going back and forth between California and Arizona, and I sent them an email asking if they could deliver the chairs to Porter Ranch by the end of the week. If not, I asked them to send it to Sedona instead. But all I got was some generic response saying that it takes them 14-20 business days to do anything. I mean, come on! I told them to cancel the order if they couldn't fulfill it within a reasonable timeframe, but I haven't heard back from them yet. And to make matters worse, I've already paid for the chairs!

Their response was just a form letter, and I'm sure everyone gets the same thing. It's frustrating to deal with a company that doesn't seem to care about their customers. I understand that they need time to process each order, but 14-20 business days is a long time to wait for something that should have been shipped out already. And if they can't even give me a straight answer about whether or not they can deliver the chairs to the right location, then what's the point?

I hope that Seating Mind can get their act together and provide better customer service in the future. I don't want to have to deal with this kind of hassle every time I order something from them. It's a shame because I was really looking forward to getting those Herman Miller Chairs, but now I'm not so sure if it's worth the trouble. If you're thinking about ordering from Seating Mind, I would recommend that you proceed with caution and be prepared for a long wait and unhelpful responses.

I gotta say, my wife bought a chair from seatingmind.com on December 1st, 2022 for $347.99 as a Christmas gift. But, it didn't fit our desk, so we returned it within the timeframe they had designated. They got the chair back on January 12th, but we still hadn't received the refund by January 22nd. So, we asked them about it and they said the refund was processed but still pending. They told us to check again in 14 days.

But, when we still hadn't received the refund by April 22nd, we contacted them again. They said that it seems the refund didn't go through the first time they issued it. They said it should come through in 3-4 business days. But, when we reached out again on April 30th, we still hadn't received the refund. We asked for someone to call us, but we only got a recorded message telling us to contact them by e-mail.

This time, they asked for our PayPal address. But, on May 11th, we still hadn't received the refund either to our credit card or PayPal. So, we reached out again. But, this time, we didn't get a reply at all.

I did some digging and found out that the Better Business Bureau indicates that Seating Mind's Certificate of Formation or Authorization has been revoked by the New Jersey State Treasurer as of 2/10/22. And, the reviews on the BBB site give it a rating of 1.8 out of 5.

Honestly, we're extremely disappointed with this business. It's been a hassle trying to get our refund, and it seems like they're not even authorized to do business anymore. I wouldn't recommend Seating Mind to anyone.

on their website. Are they for real or just fake? I mean, we had such a terrible experience with Seating Mind (seatingmind.com) that we had to cancel our order for a Herman Miller chair. And let me tell you, it was not an easy feat.

Firstly, we had to wait for a long time for the shipping status and our order was still in limbo. We got impatient and decided to cancel it. But even after we cancelled, they still sent us emails regarding the impending order process. It was super annoying and we had to send them a couple of requests to finally get a confirmation of the cancellation. To our surprise, they didn't include any refund information. So, we had to send them a couple of more emails to request a full refund. And guess what? They only sent a partial refund!

We were furious and requested the remaining refund amount. After all, the cancellation happened before the order was even processed. But, they sent us an email stating that the cancellation was completed without even mentioning the remaining refund. It was a total scam!

Now, we have to dispute the transaction with PayPal. As if we don't have enough stress in our lives. We don't recommend dealing with these unscrupulous people. It's not worth the savings if it comes at the cost of our mental health and faith in our business community.

We don't understand how they have such high ratings on their website. We doubt their authenticity and wonder if it's all just a sham. Save yourself the trouble and do business with reputable companies instead. Trust us, you'll thank us later.

Yo, let me tell you something. Don't even mess with Seating Mind, for real. I'm talking about a customer service nightmare, bruh. I ordered a chair from them like two months ago and they kept giving me excuses about COVID and stuff. Then I finally asked for an update and they were like "uh, we don't have that chair anymore, sorry not sorry." So I was like, alright, just give me my money back. But then they only gave me 90% of what I paid because of some "policy" they have. Ain't that some BS? They never even mentioned that when they offered the refund. Straight up greedy, man. Makes you wonder how much money they're raking in off of people during this crazy pandemic. Shady vibes all around, really turned me off from ever using them again.

I recently purchased an expensive Steelcase Chair from Seating Mind, and it was initially great. However, it began to show some issues after about six months of use. The cylinder broke, which ultimately made it impossible for me to adjust the height of the chair.

In the hopes of getting it fixed, I reached out to Seating Mind in December of 2019. To their credit, they did get back to me with some instructions on how to fix it myself. However, the instructions were not very clear, and as a result, I could not follow them properly. Unfortunately, they did not respond to my subsequent messages asking for additional help.

When I filed a complaint with Steelcase, I was advised to check Seating Mind's website. It was there I learned that they are not an official seller of Steelcase products and that therefore, Steelcase would not cover any warranty claims for their chairs.

I decided to try and fix it myself with the assistance of a mechanically-inclined friend. When we finally managed to remove the seat after a lot of effort, we discovered that the cylinder was not the same as the one outlined in Seating Mind's instructions, and there was nothing more that we could do to repair it.

I reached out to Seating Mind again about my supposed five-year warranty, to no avail. After checking with a local Steelcase seller, I found out that it would cost me $300 to get it repaired by them.

Overall, I have to say that Seating Mind is not a company that I would recommend. Although their initial response was prompt, and they did give me some instructions on how to repair the chair myself, their on-going lack of response to my requests for help, along with the fact that Steelcase would not honor the warranty, puts this company at the bottom of my list.

Wow, my experience with Seating Mind was absolutely awful. I don't think they're even a legitimate company! I placed an order for a fancy chair from Herman Miller with all the bells and whistles. But after a couple of weeks of not hearing anything, I reached out to them to see what was going on. That's when they finally responded and told me that they were building my chair. But little did I know, they actually gave me a stripped down OLD, USED, DAMAGED, NASTY DIRTY chair instead. It was missing the headrest that I paid extra for and the lumbar support was not the upgraded version that I ordered.

After trying to call them relentlessly and not getting any response, I finally sent them a few emails with photos of the horrible condition of the chair. Eventually, I got a response back, but they tried to deny that there was anything wrong with the product. I was not having any of it, so I demanded a return shipping label and sent the chair back to them.

A few weeks later, they refunded me, but guess what? They held back 20% of my payment for a "restocking fee." Are you kidding me? They didn't even send me what I ordered in the first place! When I challenged them and sent them even more proof of the issue, they stopped corresponding with me at all.

I can't believe this company is still in business. Total scam artists is what they are. If you're considering buying anything from Seating Mind, don't. Just don't do it. Save yourself the headache and the heartbreak.

this might be the honest review i've ever made. don't you ever and i mean EVER shop from seating mind. i contacted them cowpile of times just to know when they are gonna ship my order and they said it would be there max in 10 days. and what happened after 10 days? was my order there? nope. weirdly they told me that its out of stock! i was really pissed ok, but even after they offered me the same chair with another finish and they're gonna ship it in 24 hours, i said ok. guess what? they didn't reply me back at all! seriously? then, i sent a cancelling email so i thought that that's the end of the story. bruh, 3 days later i received a package, FINALLY i thought, but, did i receive the same chair? nope. is it new? nope. do it has the features i ordered for? what a surprise to you! no! is it disgusting how much it was used? i really cannot unsee it. surprise surprise features are nowhere to be found. i was like wtf is wrong with this place. those people offered me $200 discount for selling me a second-hand chair instead of 1 i actually ordered for! and even that chair was so cheaper than the one i ordered ad it was not a new one. guess what? i shipped the chair back to them so fast and then they charged me again and again after i disputed it with my credit card companies to be sure. yes, i was charged for the chair i didn't even receive! word of advice from me: don't even think of ordering from them whatever you do!

I can't believe how terrible Seating Mind is! Honestly, if you are looking for a furniture store that actually cares about their customers, look elsewhere. The laziness and unprofessionalism of this company is unbelievable. It's no wonder that people from New Jersey have a bad reputation - this company is a perfect example of it.

I placed an order for a "Herman Miller Sayl Side Chairs Black Set of 2 Chairs" and waited for over two weeks for it to arrive. Can you imagine my surprise when I received a message from their customer service department telling me that they only had one of the two chairs I had ordered? They had listed it as a "set of 2," so I was understandably upset.

Not only did they take over two weeks to start reaching out to their warehouse, but they also listed items online that they didn't even have in stock. What kind of joke is this?

When I asked for a solution to this problem, they offered me nothing. Not even a promo code for their mistake. I was infuriated. The only option they gave me was a refund, stating that it would be issued "within a week." However, it's been almost a month since I placed my order, and I still haven't received my refund of $449.

This company is absolutely terrible, and I highly suggest that you don't waste your time or money with them. It's no wonder why the Better Business Bureau gives them an F!

SeatingMind really let me down. I ordered a Herman Miller Aeron chair, size C, and spent some extra cash to make sure it was the large size I needed. But when the chair arrived, it was size B. So I contacted SeatingMind to ask for an exchange for the right size. Instead, they gave me a partial refund and charged me a whopping $130 restocking fee! Outrageous!

But that's not the worst of it. Throughout the whole return process, I was treated with indifference and disrespect by both the owner and the customer service reps. And to make matters worse, they added me to an email thread meant for another customer, exposing personal information that they should have kept private. I was so upset by this breach of privacy that I contacted the other customer myself to make sure he knew about the mistake. But he hadn't heard from SeatingMind at all!

It's just plain wrong to charge folks for returning a product that wasn't their mistake in the first place. It's even worse to treat them poorly when they're already upset. And it's flat-out illegal to expose sensitive information like that. Based on my experience, I wouldn't recommend SeatingMind to anyone.

I recently made a purchase from the Seating Mind website, seeking to upgrade my office furniture. My eye caught the Herman Miller refurbished Aeron chair WITH Posturefit, which seemed like the perfect fit for my workspace. I placed my order on October 6th, excited to receive my new chair and ease my back pain.

Unfortunately, upon delivery on Sunday, October 24th, I noticed that the Posturefit was missing from my chair. I immediately contacted the customer support team through their email address and hoped to get a quick fix. To my displeasure, I received no response for three days, until Lenna from the Customer Service department replied surprisingly early on Monday, October 15th, at 5:30 in the morning. To follow up, she asked for pictures to show which component was missing. I responded in a timely fashion, sending those photos early in the morning, which is pretty early for me.

However, even after sending the pictures, I never heard back from them for days and started to feel ignored. I tried calling their customer service phone line on Wednesday, October 27th, and left a voicemail message. To my surprise, nobody called me back or answered my concerns. That's a bit frustrating!

Feeling like I was getting nowhere, I sent another email on Friday, October 28th, upset as this was my third time contacting them about the same issue, and still no response. In my message, I mentioned my frustration and asked for a reply, but again, no luck. It's like they aren't interested in their customers and their satisfaction.

It is now November 3rd, almost a month after I placed my initial order, and I have yet to receive any update regarding the Posturefit or a solution to the issue. I feel deceived by their website, as I suspect that they have sold me a product that wasn't complete in the first place. I have lost the comfort and benefits of the Posturefit that I had paid for, and nobody seems to care to help me out with this issue.

It is always important to treat customers with respect and let them know they matter. If Seating Mind doesn't rectify this issue soon, it's doubtful I - or anyone else for that matter - will return to shop at their site again. It's not really worth the time and money.

I decided to try Seating Mind as I was in need of a new chair. I placed my order on May 21st and was eagerly waiting for my new chair's arrival. However, to my disappointment, July rolled around and the chair was still nowhere in sight. I decided to cancel my order, but to my surprise, they refunded only a portion of my money. They cited "costs" of ordering and stated that they were "double charged" from the credit card processor. I was shocked by this and felt like I had been scammed. As a merchant myself, I knew this was not how the system worked.

Upon reaching out to them, they stated that there was a significant cost related to order processing to customize and prepare the item before shipping. They also mentioned that there was work involved in canceling an order that included credit card transaction fees of 6.8% that was twice 3.4%. As per their terms and conditions, they assessed a 10% service fee on canceled orders that were yet to be shipped. I was surprised to see this as I did not see any notice of cancellation fees during the ordering process. I decided to do some research, and nowhere on the site did it mention the 10% cancellation fee.

Overall, my experience with Seating Mind was not a pleasant one. I do not think that their policy of charging a 10% cancellation fee without mentioning it during the ordering process is fair. I would advise anyone considering ordering from them to proceed with caution.

So, I gotta say, I ordered myself a Humanscale Freedom chair from Seating Mind (seatingmind.com), and although it took a bit longer than expected, I am stoked about my purchase. Now, don't get me wrong, I had a bone to pick with the shipping, but to be fair, that's more on FedEx than Seating Mind. I mean, come on, it reached a distribution center nearby at 6am and still wasn't out for delivery that day? What gives, FedEx? It ended up taking an extra business day for it to finally make it to my doorstep, which was a bummer, but it was worth the wait.

Let me tell you about the chair itself. It's legit. Sure, there are a few scuffs and scratches here and there, but honestly, it's to be expected when you're ordering a used office chair. It's comfortable as heck, and the rollerblade-style casters make it smooth and easy to move around. And the best part? The price was totally reasonable.

I'm so impressed with it that I've been recommending Seating Mind to all my buds who are looking for a high-quality office chair for home. I mean, seriously, enough with those $200 discount box store chairs that are just going to fall apart within a year. And forget about trying to deal with those other office chair suppliers who only sell in bulk and require an appointment. Seating Mind makes it easy by selling direct and shipping to individuals. It's a no-brainer.

So, yeah, the shipping may have been a bit wonky, but I'm still a happy customer. And I know my back is going to thank me for making this investment in a quality chair.