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Raymour & Flanigan Furniture
Raymour & Flanigan Furniture Customer Service Phone, Email, Contacts

Raymour & Flanigan Furniture
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2.1 258 Reviews

Raymour & Flanigan Furniture Complaints Summary

71 Resolved
187 Unresolved
Our verdict: When using services from Raymour & Flanigan Furniture with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Raymour & Flanigan Furniture reviews & complaints 258

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Newest Raymour & Flanigan Furniture reviews & complaints

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M
7:44 am EDT

Raymour & Flanigan Furniture Warranty not requested

March 11 2020 Warranty added to my purchase after I started a credit card with this evil company.. The 30 dollar charge is now 114 dollars and my credit score has been affected.. Tried to dispute the charge with TD Bank but they are slow to respond.
ROCKER RECLINER
Sku: [protected]
Collection:
Color:
Dimensions: 43X43X43

$329.95

1

$329.95

PLATINUM PROTECTION PLAN

PLATINUM PROTECTION PLAN

$39.95

1

$39.95

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12:30 pm EDT
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Raymour & Flanigan Furniture Payment taken and consistently pushing out delivery date

We ordered a couch from raymour flanigan (order 08230w2ifdg) on august 23 2020. A customer care person called and said that the couch would be ready for pick up on sept 4th or 5th. As we got closer to the date I called and was told it was definately coming in on those dates and to expect a text message. The dates came and went with no contact, I called in again on the 7th and was promised it was to be delivered in 2 days time, no later than the 10th. Again the date came and went with no contact. I called in again on the 10th and again was promised it was coming. By the 11th still no news. I called in again and was rudely told it was now expected on october 3rd. And if I didnt like it to cancel. They wasted numerous days of my time as I was waiting to hear from them to collect the couch, they repeatedly lied to me about promised delivery dates and their attitude overall has been one of could not care less. Seeing all the feedback on facebook I think all their customers are facing this. I do not believe that they will deliver the couch in october. They have already taken payment for an item, that as far as I can see from my expereince they have no intention of delivering for who knows how long. Their service has been shocking. I want someone to contact me immediately from raymour with actual information and a correct delivery date. I want that person to also have a better atitude than tough luck, deal with it.

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3:26 pm EDT

Raymour & Flanigan Furniture product order

I have purchased and dining set from raymour and flanigan in 2014 and purchased a platinum protection at the same time. Now that my platinum protection plan has expired I needed a seat bottom for my dining set chair and i have been calling their customer service since June 10th and I have been going around in circle to get a seat bottom cushion for my dining room chair. Can anyone help me out please

thank you

hitesh shah

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1:28 pm EDT

Raymour & Flanigan Furniture Broken lamp

A broken lamp replacement have not been received, representative processed an even exchange and a new sale, told me a manager will process a new order and I will receive a confirmation email that I did not get. Before that I have been requesting help several times to no avail. I called customer service four times and some of them were very rude and unprofessional, I was surprised that they treat you that way. I bought a lamp from Wayfair before that was defected they did not even ask me to return and immediately sent me a new one. I never thought that I would have such a poor experience with Raymour & Flanigan.

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2:55 pm EDT

Raymour & Flanigan Furniture Platinum protection plan

They accept change the dining table, but in the store don't have in stock and is discontinued, they give credit for that, but all the dining table is more expensive, And they in the beginning offer me give my money back for the plan 129, 95, now they don't want give money back, I try to cancel all my plan and same thing just they want give my partial money back that's not right

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3:26 pm EST
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Raymour & Flanigan Furniture Defective recliner chairs

I purchased two Thane Power Swivel Chairs in July 2018. I was undergoing a house renovation and didn't start using them until late September.
By November one of the chairs began leaning to the right. Eventually the top right of the back cushion came apart. With the help of a neighbor, we were able to pop it back together. In early summer 2019, the second chair began leaning a little to the right. Several weeks later, the metal portion broke entirely from the wooden frame. I purchased an extended warranty but found out it was only for the fabric and it was a couple of weeks beyond the warranty coverage of the wooden frame. The chairs had been used for under 10 months. I live alone and the chairs are not heavily used. Raymour and Flanigan's customer service said it was beyond the warranty coverage date even though there was an obvious defect in the design. I have read many horror stories about R&F customer service and a former employee said they just don't care. Consumer Affairs website states the company is not accredited and they have an average of 1 1/3 stars out of 68 reviews posted in the last year. I would welcome hearing from someone higher up in the company but I am not holding my breath.

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O
8:26 am EST

Raymour & Flanigan Furniture A leather recliner

We bought a leather recliner 4 1/2 years ago with their 5 years Platinum protection plan Originally they told us that with that plan we will have peace of mind because it covered crease, peeling, bubbling, etc, now we run into those issues and they refused to fix it or replace the recliner like they told us 4 1/2 years ago. The Platinum plan is a rip off. They don't stand behind their products. They are offering us 60% of the original purchase that was about $1229.00 because they are charging us 40% fee usage. It's fraud.

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7:33 am EDT
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Raymour & Flanigan Furniture sales manager

Last night I went into the store to select a new mattress because the first I purchased was not comfortable king coil, so I called earlier in the week and spoke to Mark who was very kind even though I was a few days past the 30 or 45 day mark and he told me to just come in. I went in 10/31/19 and Dale Wolf was a total jerk the way he treated me. he wanted to know who told me that I could pick out a new bed, and I explained to him that I had called. And he said you know you are passed the time. I knew that . I didn't need to be treated like a criminal I spent another 1200 00 on top of what I originally spent. He never helped me make a selection or offered any advice to another bed. Don't know that I will shop there again

Debbie Alles
[protected]@gmail.com

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10:53 am EDT
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Raymour & Flanigan Furniture Sexual harassment

I was in your store at Franklin Mills mall on October 9th and what I experienced was disgusting and appalling.

MY salesperson Richard Einhorn actually told a woman (hispanic woman) who I think may also be a salesperson to play with his genitals.

I have been a victim of sexual assault so I understand first hand how this affects women.

Raymour & Flanigan should be ashamed of themselves and I will NEVER shop with you again.

You and this salesperson are truly despicable.

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2:18 pm EDT
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Raymour & Flanigan Furniture Store credit card

Ray more & Flanigan has cancelled my credit card. I had a zero balance, I had this card in my wallet for a few years after purchasing furniture through them. All was paid in full. They cancelled my card due to lack of activity and my credit score dropped 17 points. I have always paid my bills on time, I do not believe that this is fair. I am being penalized for paying everything off and not carrying a balance. I do not understand how my credit score could drop so drastically. I will never apply for a store card again. Paying it off and not charging has actually hurt my credit score. Feeling scammed

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4:53 pm EDT
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Raymour & Flanigan Furniture Full size shayla bed

My name is Akossiwa Akakpo and I have recently had the most distasteful experience with the Wilkes Barre Raymour and Flanigan. The manager who I spoke to's name was Mark B. Over a month ago I found the shayla full bed online on sale from the outlets website . I went to the store to order it to a different address in Philadelphia for my daughter whose in college going to Temple for her first year. I expressed to the employee who worked with me that I wanted to purchase the entire bed fully so that all she would need to do is put her mattress down and sleep on it. The employee said she understood and we proceeded with the purchase of the bed and with all the fees and delivery all came to about $300. The process of getting the bed delivered to the address in Philadelphia was stressful and unnecessary. They only had a short window for the delivery time and my daughter obviously had class in the morning so she was left to sleep on her mattress on the floor for weeks because they weren't flexible with their delivery even though they are so expensive. No one informed of this limited time issue we were told after we paid for the bed. When they finally were able to deliver the bed after weeks the people who were supposed to set up my daughters bed informed her that they would be incapable of doing so without a box spring. My daughter was completely confused because she knew no one had informed us of this before they took our money and waisted our time. The people then proceeded to leave her mattress on the floor claiming they couldn't do anything for her without a box spring . When we called the store and began complaining they informed us that they were sorry and assumed we knew about the box spring. They also said the people who came to set it up should not have just left the mattress on the floor but should have put in the rails that go across the middle of the bed. I then spoke to the one manager named Mark B. Who told me this was all a mix up and we would figure something out. After I received a call within 10 minutes from a sales associate telling me that the best they could do is for me to order the box spring or bunk spring and the cheapest it would be is $158.99. I asked about the rails and what to do about that and she said this is all they could do that I could go out on my own and purchase wooden rails. So now my daughter is still sleeping on the floor because of the poor service we received and lack of care the employees displayed towards us. It is very clear to me that Raymour and Flanigan does not care about people. They also do not take responsibility for their actions and they disregard their mistakes. This will be the last time I ever make a purchase there again. They think everyone is rich and they are truly disrespectful to customers time. I would never recommend anyone buying anything from them. I have learned my lesson officially and I hope someone reads this and learns from it. My number is [protected] and again my name is Akossiwa Akakpo please contact me for any questions. Thank you.

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8:09 pm EDT

Raymour & Flanigan Furniture Icomfort mattress

We purchased a $1300 mattress with the platinum protection plan; unfortunately my son was playing with scissors and cut and punctured part of the mattress. RF contacted me to let me know they cannot do anything because of the excessive amount of punctures. They only treat one puncture at the time. Insane! They won't do anything even though it clearly states in their protection plan that they cover cuts and punctures. They only want to offer me $100 out of the total! What am I going to do with that?! I have to be stuck with a broken Mattress because they refuse to solve the issue with more than just a gift card; what makes them think that after this experience I would want to purchase with them, again and what am I going to buy with just $100; the least they can offer me it's a replacement mattress.

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7:46 pm EDT
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Raymour & Flanigan Furniture Dining set

Omg wish I read all these complaints before I went on the online store to purchase... Yes I was given the thrid degree when I used my debit card t o make a purchase this was after er they already deducted the money... Asking me questions like I was on trail.. Never. Again. I cant anymore I like simple on to less drama I know there a store out there..

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12:56 pm EST

Raymour & Flanigan Furniture Couch purchased

My name is Jason Heyman and I purchased a couch 3 years ago. I spent !, 400 in this couch and I expected it to at least last 5 years. The material is peeling off the couch as I will insert pictures as well. There is a sharp piece of medal under the cushion that cut my daughters finger open. I will also attach a pic. I called and they told me there is only a one year warrenty on the couch and that the peeling is not covered. This is unacceptable and not something I expected from Raymour and Flannigan, The couch should last 5 years at least. I do expect some help with this situation especially when my daughters hand is getting cut from a medal piece spiking through the cushion. I will take further action if needed

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8:38 am EST

Raymour & Flanigan Furniture icomfort mattress

We purchased a $2, 000 i comfort mattress and one side began sinking. This caused the boxspring to break. The warrantee covered replacing the box spring but not the mattress. We had a R & F technician come out three times showing him how badly the bed sinks when sat or laid on. He insisted there was nothing that could be done. It was explained that the indentations need to be measurable without touching the bed. Okay, so there is nothing R&F can do about the warranty but R&F certainly can do something to help their customer. R&F is selling a defective product and is profiting from this. We offered to upgrade to a Tempur Pedic and pay the difference. No. I pointed out that we have spent thousands in the 20+ years we have been loyal customers. No. I explained that this mattress, which feels like sleeping in pudding, makes sleeping very difficult and I wake up each morning in pain from the arthritis in my hips, neck and knees (which is why we bought this expensive mattress in the first place). I was told that COMFORT IS NOT THE ISSUE it is what can be measured by a ruler. So R&F has not only lost our business but that of scores of friends and family who agree they conduct business poorly by putting profit above customer satisfaction.

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2:13 pm EST

Raymour & Flanigan Furniture Damaged merchandise

I purchased a dining room set at the beginning of the month (December) and when I was putting it together, one of the seats to a chair was damaged. I called the store immediately and was given the contact information for "Customer Care". I contacted them the next day and was asked to forward pictures of the damaged chair. I did that and finally hear back from someone today. The customer care department had to forward my pictures to the service department to see IF they were going to repair or exchange the damaged chair. The chair is clearly non-repairable but I was just going with the flow and letting the gentleman do what he was supposed to. As I said, I finally heard back today (after 2 weeks) and they aren't going to replace the seat, they are going to repair it and not until after Christmas! It is NOT repairable and I plan to have a family dinner for the Holiday (hence the reason for the new dining set) and now I am out a chair. I've waited over 2 WEEKS to hear that they aren't going to exchange a non-repairable chair? SERIOUSLY? It's not like this is a warranty problem, this is a brand new set. Why wouldn't anyone exchange something that is brand new?
I want a new seat to the chair. PERIOD!

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12:35 pm EST

Raymour & Flanigan Furniture In store experience - employee

December 1, 2018 I visited the Raymour & Flanigan Gateway Center and had the worst store experience ever. Upon walking into the store a sales associate asked, if both me and my sister needed help and we replied " no we are just looking", thank you. We were shopping around for two possible pieces of furniture and just needed to view the options in person. Sales associate named - Ryan was helpful when we had a question and professionals. Walking to wards the back of the store sales associate named Bevon approached almost in a corner and states stated what was our problem, I was astounded, he asked what was our issue and why didn't we need any help. I was surprised and asked what was his reason for attacking us about not need any help, as I wasn't aware that looking was an issue. He stated that the floor manager was there and he (Bevon) doesn't see why we didn't need help and we were there to waste time. Never in my life have I been approached by sales person with such rude and condescending tone and behavior. It is absolutely ridiculous that employees representing any company should be allowed to speak to customers in that way. No questions regarding the items of furniture that we were looking at or offered to introduce a product or quick fact as means of gaining our attention, instead it was a full on attack. I was searching for a bed and sofa and just wanted to view the options as it would have been for my little sister. Instead of having a good experience and it's the holiday season, Bevon ruined a first experience to Raymour and Flanigan and tainted our whole view. So many other companies offer similar furniture and service and with retail stored being on the decline to the online market, you would think that sales associates would be a little more customer focus in there delivery and customer service skills. Ashley Furniture, Wayfair and Ikea had similar options but I chose to visit this store and this was my experience. I spoke with the Sales Manager who offered an apology but could vividly see Bevon in his office right after staring me and sister down from the office window while another customer was conversing with us. This is totally unacceptable and word of mouth and great customer service experience goes a far way. My aunt has gotten her bedroom set from there in the past and recommend I visited the store and look before purchase and this was my experience. I was belittled and handled in a very rude and condensing manner by Bevon who blankly let me and my sister know that we were there to waste time, he didn't even cover what he was saying but said it word for word, we were idlers. Something needs to be done.

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11:49 am EST
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Raymour & Flanigan Furniture Replacement cushions for my love seats

hello

I have been requesting a simple order of replacement of my cushions for my loveseats Since March of 2018 till today all I do is get a run around. I have been asking to speak to a supervisor and no one can get me someone to speak too.
my name is Gloria Castro I live at 1095 university ave apt 6-h Bronx ny 10452
phone number is [protected].

since the order was placed it went to the wrong address first, then they has the incorrect phone number, then the wrong part came in, then I had five different offices calling for a delivery date, then my delivery was changed, then I was told it was in the wrong district for delivery and this has been a on going game that im tired. I need someone to give me a call that know what they are doing.all I do is call and be place on hold. I work just like you do so I don't want to be on hold on a company call for a personal matter that you guys cannot resolve for me as I see.

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8:38 am EST
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Raymour & Flanigan Furniture Couch & dining room chairs & table

My husband and I have purchased over $10, 000 worth of furniture for ourselves and 2 bedroom sets for our grandchildren.

The dining room chairs are falling apart, the "LEATHER COUCH" THAT ISN'T LEATHER IS RIPPING (THIS IS OUR SECOND ONE, SECOND RECLINER AND SECOND MATTRESS).

I am told no one can help us with the couch unless it's an accident?

I'm going to get a Lawyer and report you and also I will bad mouth you all over the place until something is done.

I have seen all the absolutely horrible reviews about your furniture, so I know I'm not alone.

Read full review of Raymour & Flanigan Furniture
Update by Elaine Feller
Nov 24, 2018 8:39 am EST

Lesson -- never buy from them again

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7:14 am EDT

Raymour & Flanigan Furniture Sectional fabric is fading and yellowing

I purchased the grey Artemis sectional in June 2016. The sofa sits in our living room near a window and the fabric is fading and yellowing in all areas that are exposed to the sun. This includes the actual coach and the cushions. I started noticing the yellowing within the first year of the purchase and began rotating the cushions but I has just continued to get worse. We are longtime customers at Raymore and Flanigan and I am very disappointed at how quickly this fabric has faded.

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Raymour & Flanigan Furniture contacts

Phone number

+1 (866) 383-4484

Website

www.raymourflanigan.com

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