DirecTV
reviews and complaints

The complainer is telling the truth! I'm a new DirecTV customer and the ONLY good thing so far is the lower price. I think I've paid for it now by having to spend HOURS (3+ already) on the phone with their customer service, because I've found out that what the salesman told me was blatantly untrue.

Specifically, he told me if I had 2 DVR's, they could "speak to each other". In other words, if I recorded a show on one, I could then watch it on my other DVR in a different room. NOT TRUE!

Second, although I made it explicitly clear that I only needed 3 TV's set up right now, but might consider expanding to a 4th in the future, he recommended that I go ahead and have the 4 receivers set up now, because it was free for new customers. He said that after the first month, I could cancel the service for the 4th receiver (having only been charged $5), but would at least have the equipment if I wanted to expand in the future. This directly relates to what the original guy is saying about keeping the equipment. Customer service now says that if I cancel service for the 4th receiver, I have to send it back, and if I want to expand in the future, I will be charged $70 for a new receiver.

Third, the salesman also convinced me to try out HD, because they were offering me a free upgrade to an HD DVR. He made it clear that I could always cancel the HD service, and then the DVR would just function as a standard DVR, and at that point I would only receive local channels in standard def, not HD. Sounded good to me, b/c I would consider getting HD in the future, when money is not so tight, and at least now I would have the equipment. Today, when I called to cancel HD, they told me that I would have to turn in that receiver, because if we have any equipment that is capable of HD, we will be charged the HD access fee ($10/mo).

Basically, after much complaining to customer service reps (who were all very nice), they have managed to cancel the HD service on my HD DVR, but allow me to keep the receiver and just use it as a regular DVR. Obviously this is possible. However, I will have to return my 4th receiver, and I had to spend hours on the phone to get to this point.

I will be calling a marketing supervisor tomorrow and possibly reporting to Better Business Bureau. The thing is, I would likely have still gone with DirecTV if they had been forthright with restrictions in the beginning. But I would have been a happier customer, because I'd know what I was getting and only signed up for the features I knew I would use, instead of being duped into buying more, without being told of the costs that come with canceling them.

So, buyer beware with DirecTV, and if possible, speak to a customer service rep OUTSIDE of sales to verify what a salesperson tells you before you sign a contract for 2 years.

i work for directv sales and what you are saying is ###. i know for a fact that we tell each and every person that the equipment is leased and you never own it. why would you want something that doesnt work if you decide to cancel service. its made for directv not DISH! you just heard what you wanna hear and they pissed you off and now you wanna get back at them, grow a pair dood and stop telling the lies...you just want something that doesnt cost as much thru us as it would thru dish or whatever becuase our prices are the cheapest. and your a penny pincher. get a life and get off the internet.

I am battling this same scenario with Direct TV right now. I signed up for a bundle package of cable, phone and high speed internet with a 30 day cancellation and found out from the installer 2 weeks later that I couldn't get the high speed. So I cancelled services and went with ComCast for a bundle service. Direct TV has said they have a 24 hour cancellation policy even if I was told 30 days, and have turned this over to collections.

I can't imagine that this is even legal.

Any other opinions out there?

Deb in CO

I recently got my bank statement and noticed two charged on it on of which I did not authorize. I recently purchased the Bundle package through Verizon which included the internet, phone and direct tv. I was informed that I had a previous balance with Direct Tv of $102.27, which I gave authorization for payment through my bank account that payment was taken out on 8/25/08. On 8/11/08 I have another payment on my statement of $132.76 which was not authorized nor that I owed. I would like to be contacted regarding this matter immediatley at [protected]. The deduction of $132.76 needs to be credited back to my account, it was not authorized. Thank you

Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

haha you said "The customer service didn't not even explain things will and her English was horrible." I you ment the following: The customer service Rep instead of "The customer service, " Did not explain thing well instead of "didnt not even, " explain thing well instead of "explain things will, " and she had poor English instead of "her English was horrible." Wow all that in one sentence! I think you have poor english

I completely agree! My wife and I have had the same problem since August 2008, it's now almost Feb. 2009. The newest problem is that we phoned in a payment for the directv bill and it was applied to the qwest bill, and now they sent us a disconnect notice for our Directv! Those idiots!

I have had the exact same issue with Qwest since February 2008. It is now August 2008, and I have called 3 different customer support numbers EVERY month and wasted plenty of minutes. NEVER go with the Qwest/DirecTV combination. There is NO SAVINGS and will only cost you time and energy in the end.

Directv was a decent company and attempted to deal fairly with customers. Then ATT. STAY AWAY FROM ATT. I was very disappointed when the news broke that ATT was purchasing Directv. My suspicions that ATT would bring their anti-customer policies and higher prices to Directv were on point. Almost immediately, some of my discount options were taken away by ATT. Then the price increases began. And then the monthly invoices changed to make them less clear and harder to read. Since I was no longer allowed to get additional discounts off my monthly bill, I began the service termination process. After I was hung up on twice by the "retention" group, I finally learned that ATT had somehow managed to apply a 12 month contract to my account after ATT allowed me to retain a small discount. I was not aware of this contract until I was terminating service. The cancelation fee was to be $75. For what? When did I agree to this fee? For nothing, and never, that's what and when. Standard ATT anti-customer policies. I first experienced the rath of ATT in the late 90's when they purchased a local cell service I was using. ATT was a nightmare then and ATT continues to be a nightmare to do business with as a customer. Once I finally got a termination processed, ATT began offering me $200 VISA card to come back, and lower pricing, more programming, and more discounts. They even offered to "waive" the $75 cancelation fee. What a joke! ATT treats its customers like an abusive spouse. They demand you do more, get less, and keep your mouth shut, and if you threaten to leave, they threaten to charge you big fees. Once you do leave, here come the gifts and "sorry to see you go" routine. ATT is an abusive spouse. Leave ATT and never look back.

d We ordered the bundle service from an advertisement published by Direct TV. When we got our first bill we found out that our services were not bundled. We were quoted $84.00 for television, internet and phone. Our first bill from Direct TV was $116.00 and that was just for the television. Our phone bill was over $200. We called Direct TV and they told us that their was no bundling in our area. Therefore, when we cancelled we should not have been charged the $400 cancellation fee. The contract with Direct TV was breached when they did not bundle our services. Therefore, we had no contract with Direct TV and we want the $400 credited back to my account. My name is Kathryn Nygaaard, 108 13th Avenue NW, Mandan, ND 58554 and my phone number is [protected]. My email address is tooslady@yahoo.com

have been disputing payments that were made to direct tv, contacted my credit card company and was assured that the amt was taken off of my card for the bill, and also my bill has never been the same since i stated service with direct tv.
they also told me my bill would be $32.00 and when my bill was $58.00 then $50.00 i decided i needed to check and see why, they proceeded to tell me i had to sign up online for a rebate to recieve that discount, you would think when they tell you this information when you sign up that the employees would also tell the customer of this important information.
I also have spoken to 5 different employees concerning my account and get no where, they continue to tell me that I'm mistaken and my card was not charged and that they are right, there is no discussing with direct tv, also asked to talk to a supervisor, and was on hold for over 15 min and then was told there were none available, then asked to have one call me back, and of course no one returned my call, am at my witts end, and very irritated about it all, and am still trying to get my bill straightened out, normaly the saying goes the customer is always right, not with direct tv, there motto is that every customer is a liar and trying to get one over on them what a joke for a satalite company

Dear Sir:

I recently cancelled my Direct TV service (Account # [protected]) after approximately 10 plus years. I have always been satisfied with Direct TV service and cancelled my service only because I was able to bundle my phone, internet and TV thru one service.

Upon calling Direct TV to cancel my service I was informed that I would be charged a early cancellation fee of $340. I was informed that in the fine print of my original contract with Direct TV it was stated that anytime an adjustment was made to my service I was automatically required to keep that service for 2 years or a cancellation fee would be incurred.

As someone who works in the consumer products industry I would expect direct contact with the customer explaining these types of fees. This feels to me like this is a backhanded method of deceiving the customer. Without informing the customer directly I don’t believe it is fair to impose this type of fee on the customer.

I am asking Direct TV to review this and remove this fee from my account. Thank you for your attention to this matter.

Yes i have had the same lousy service. In fact they sent my dispute to a collection agency. Of course i have no intention of paying them for service they never properly installed.

RE: DirecTV Account Cancellation/Disputed Account Charges
Summary Reason for Dispute and Full Refund of ATT/DirecTV Services.
1. Considering the abysmal service from ATT and DirecTV and the Contracted Installer I did not have proper nor complete service installed prior to my cancelling at 12:30 on 4/24/2009.
a. According to the terms of agreement on the back of the DirecTV Installation letter, bullet number 2, if the customer cancels prior to installation then a full refund will be issued. Given that I had now waited two full Saturdays for appropriate and complete installation, and that I cancelled prior to proper and full installation I am entitled to a full refund.
b. Both letters stated installation between 8:00-12:00, the first occurred at 2:00pm and the second never showed by 12:30 and tried to actually arrive at 3:45pm.
i. These are both a violation of the written installation contract sent by DirecTV thereby nullifying my obligation to them.
2. ATT promised a bundled service, with one bill and a total monthly bill of all bundled services at $89 plus taxes. These services were misrepresented from the initial call on 4/9/2009
a. I received a DirecTV monthly bill in the amount of $65.99 an ATT home phone bill of $53.40 for a total of $118.99.
b. I was billed incorrectly $128.76 for the HD Receive which was supposed to free, see terms of ATT Bundle Package, I had to call to get that reversed.
c. DirecTV automatically tried to bill my credit card on 5/03 for $431.79 without my consent for automatic billing.

My Resolution
Following cancellation with ATT on 4/24, I requested Chase Visa to dispute the original charges of $21.60 on 4/12/2009 and $72.87 on 4/14/2009. I also suspended my account as DirecTV had attempted to charge my card on 5/03/2009 for $431.79.

Details of Events
April 9, 2009
I called ATT to order a bundled service for my home phone, internet and DirecTV. I was informed by the sales person that following terms, conditions, and features were included.
1. I would receive one bill each month from ATT with all my bundled services on the bill.
2. The entire cost of the service would be $89 a month plus tax as I had elected to go with a slower DSL connection bandwidth.
3. I elected not to have HD Receivers as I was told by the sales rep that I did not need a HD Receiver to get “Broadcast Channels in HD”, since I had a brand new Samsung HD TV I was told that it was not necessary. I would only need a HD Receiver if I needed the “HD Cable Channels”.
April 11, 2009
DirecTV was scheduled to install the system between 8am-12pm CST. At 12:00 the installation tech had not arrived nor had he called. I called the ATT number and was told they would send DirecTV an email and I would get a response in 10 minutes. Finally at 1:00pm the DirecTV Contractor called saying he would be there in 10 minutes. It was finally at 2:00pm that the installer showed up and installed the system. When he left at 2:30pm my friends and I turned on the golf on CBS and were surprised to see the bad image quality. I immediately called ATT and asked why I wasn’t getting HD quality on my HD TV. I was told by that sales person that I needed an HD Receiver. I explained item #3 above, to the sales person. She apologized. After a while she offered me an HD Receiver at no charge for the one year instead of the $10 monthly fee. She said she would send an email to DirecTV to get the installer to come back and switch out the device that afternoon.
Long story short I called the contractor, ATT, and DirecTV to get something worked out that afternoon. None returned calls with an appropriate solution. I gave up at 5:00 and went out, finally for the first time since 8:00am.
Additionally, DirecTV sent me an installation Order stating installation between 8:00---12:00 on 4/11, they did not live up to this installation contract.

April 13, 2009
After waiting most of the day for someone at ATT or DirecTV to call me if I finally called in at 1:00pm to find out what the solutions was going to be. This time the ATT sales person told me that not only did I need the HD Receiver but I would also need a different Dish on the roof. They said they could come out again on 4/17, I was out of town. I scheduled for an early appointment on 4/24, I told ATT that I would not wait around all day again and if they didn’t show I would cancel. I was told to call back the night before and request early, I did so and was told 8:00-12:00 again. Additionally, DirecTV sent me another installation Order stating installation between 8:00---12:00 on 4/24, as you will see they did not live up to this installation contract either.

April 24, 2009
Another wonderful Saturday wasted waiting for DirecTV. At about 9am DirecTV called saying the installer would be there before Noon to install the new Dish and the HD Receiver, thereby completing the installation. At 11:00 the installer called and said he would be there by 11:45am. It was now 12:30pm and no calls and no installer. I called ATT and asked what was going on, saying I was ready to leave my house. The service rep said the installer was right in front of my house. I must have been blind, neither myself nor my roommate could see the installer nor his truck in front of my house. We verified the address and she swore he was there. I said she was obviously lying and that I was not prepared to wait any longer. I told them I no longer wanted the service. At 3:45pm another installer called me on my cell saying, the original installer had gotten backed up and that he was on his way to my house now to do the installation. I told him I had cancelled when the first installer no-showed at 12:30. ATT had not told the local contractor that I had cancelled at that point. However, this just proved the first installer never showed up.

I have the same issue.

Did you get it resolved?

If so, How did you do it

Thanks

hjccpa@aol.com

I have a similar 24 month extension issue. Check my post 6/4/2009. Dan Man

SO WHAT YOU ARE SAYING IS THAT DIRECTV SHOULD BABYSIT YOU AND MAKE SURE YOU TURN IN YOUR REBATE TO GET YOUR DISCOUNTS, Directv sends stuff in the mail to you for your rebates. You probably failed to read this and threw it away thinking that it was not important. So now your complaining because you suck for lack of a better term.
At least I can tell that you have some brains, the customer is NOT always right, because YOU ARE SO WRONG, AND IT SEEMS LIKE YOU MAY BE AND IDIOT TOO. I mean really who doesnt go through stuff that a new company sends you?

we pay our dtv bill by electronic funds transfer, we receive paper mail NEVER. the signed us up for nfl sunday ticket without our permission. we had been being charged for this for over 2 years without knowing it. i take blame for it fro not being more conscious of my bill but it was just taken from my checking automatically every month. when the financial pinch started smelling bad i went through all of our bills and inquired as to why we were being charged for football that i would not watch free, much less pay for. this was on 11/11/08. i also canceled the automated payment and told them i would be paying by regular means from now on partly due to their deceptive packaging. the guy said he would repair this problem since we were solid paying customers with not one late payment in over three years. he also said "your payment method is now set up to pay by conventional mail." this wa on 11/11. i receive notice on 11/18 from wachovia, as well as directv, that directv attempted to withdraw $146.00 from our account and was blocked because their authority to do so was terminated on the 11th.

if i get caught trying to withdraw money from your bank account after being told vehemently not to do so, as well as having a third party-not only privy to-, but party to the execution of my authority to do so being rescinded, i would be charged as a criminal.

the fee to file a small claim in alabama is $81.00. my outstanding balance with directv is $240.00.

see ya in court dtv, because i will not pay you a dime.

they are evil and i wish that everyone who profits from their deceptive practices be fired and wind up homeless.

So let me get this straight, you ordered an HD package, but don't want to pay for HD programming? In order to use the recievers that you have you would've already had this 10.00 charge on your bill. You may not have noticed it before, but it's been there.

Oh, and good luck shooting those satellites out of the sky since they are 25, 000 miles away floating above the equator. BTW, they are government owned, so enjoy the jail time that comes along with it if you were ever successful. I heard they have free cable!

I had this same problem with my DirectTV DVR, and had gone through the same steps as described. In fact, I thought maybe I was the one who wrote this, for a moment! They charged me the same amount for S&H for my new DVR, but the big difference here is that once things were said and done, the customer service rep gave me my choice of Starz, Cinemax, Showtime, etc etc for 3 months free as a way to make up for the S&H charge and the "inconvience." While having to pay the money might be irritating, getting a movie package comp'ed for 3 months as a "make it up to you" gift is good customer service in my opinion!

Please help please help Please help
Where can we file a complaint about Direct T.V who is running a big scam to consumers, a cheating flyer with 29.99 flat fees a month every Medias right now?

Thank you,

Kent phh
[protected]
student6991@yahoo.com

In the same boat as you are. I am issuing a formal consumer complaint against DirectTV for what has amounted to a 'bait and switch' scam. Three months ago I responded to a promotion advertising $32 a month satellite television contract from DirectTV. I signed up for direct billing expecting them to honor the price as advertised. My family was disappointed by the picture quality and obtrusive satellite dish, but we thought we could live with all that for relatively low price of the monthly service.

One day I was checking my credit card statements and I was shocked to noticed that DirectTV was actually charging $52 a month. I called to question the bill, and after being put on hold, redirected to recorded lines, and 'accidentally' hung up on three separate time I was finally told that I in order to get the price promised I had to complete a rebate that had since expired.

I was never told during the sign up process, subsequent installation, or by mail that I was expected to perform any additional work to get the rate promised to me. After speaking with a supervisor, I was subsequently told that DirectTV is not responsible for honoring their commitment and was then scolded for being "slow" in not reading the fine print of the promotional advertisements. I was then informed that I would have to pay $280 if I wanted to end my 18 month contract.

I have never been more insulted or frustrated by a company. I feel that I have been lied to and cheated by this organization. A simple internet search has demonstrated dozens of similar consumer complaints against DirectTV (see below for just a few).

In order to resolve the dispute I would ask for one of the following two solutions:

1) DirectTV honors the $32 a month price as promised upon sign-up and installation, and that my family should be reimbursed for difference in the higher $52 rate paid thus far.

2) For DirectTV to break my contract with them, free of charge, on the basis they have not delivered the services at the price promised.

I'm sorry man, I disagree. The directv experience has been a good one for me. Every time I speak to one of their customer service people on the phone they are professional and courtesous. Every time I speak with them and change my package or anything like that they tell me of all the fees up front and make sure I understand them. I have never been tricked or fooled. It seems that the only way to have this happen is to 1)look for a reason to whine and complain or 2)simply not listen the first go around and miss when the representative mentions the fees. I am sorry, but I disagree and you need to listen a bit harder.

DirectTV uses sub-contractors to do the installation work, and you really are in for a crap-shoot when they send one out to your house. If the guy's pretty knowledgeable, you can get a decent install. But I've seen some guys who couldn't even get the dish lined up correctly, then said a brand new house had out of date, obsolete cabling when it was a brand new home. Even with guys who do know how to install a system, these subcontractor guys will find every way possible to make a "free" basic installation impossible. I.E. attaching the dish to a pole outside the home, crawling under the house to run the cabling (which usually has to be done if its a DVR), or things like that. They are subcontractors - not DirectTV employees. Oh... And if you DO get an issue with the installer tech, call DirectTV with the guy there. Often times, he'll have the special customer service hotline for technicians already dialed up, and if the tech is trying to take advantage of you, a certain perverse pleasure can be found in talking to DirectTV with him right there, knowing he's getting busted and will probably be losing his contract. After three moves with DirectTV, I've learned what I need to do and not do to get my equipment installed free. Just make sure you do your homework in advance! For example, if you are making use of the "movers connection, " talk to the Customer Service rep and get a point by point description of exactly what the "free basic installation" does and does not include. Ask questions of the Customer Service folks at DirectTV - many times they're pretty open and forthcoming about things. Especially - and I can't stress this enough - if you are polite and patient with the guys on the phone at DirectTV! They're not the ones who are doing you wrong, the subcontractor is.

SEVERELY UNHAPPY WITH BOTH THE CUSTOMER SERVICE ON DIRECT TV'S END AND SKYLINK'S END AS WELL. OUR FIRST INSTALL WAS SUPPOSE TO HAPPEN THE WEEKEND BEFORE CHRISTMAS. IT WAS NOTED THAT WE WERE SUPPOSE TO HAVE AN INSTALLER FROM SKYLINK COME ON THAT SATURDAY BETWEEN 12-4 AND THAT THEY NEEDED TO BE EQUIPT WITH A TRIPOD MOUNT WHICH THEY WOULD CHARGE US 59.99 FOR SO THAT THEY WOULDN'T MOUNT THE SATELLITE TO OUR APARTMENT. FIRST, THE ORDER WAS PUT IN WRONG ON DIRECT TV'S END, HAD I NOT LOOKED ON THE ONLINE ACCT I CREATED AFTER SETTING UP SERVICE I WOULD NOT HAVE KNOWN. THEY HAD THE INSTALLER COMING FRIDAY BETWEEN 8-12 SO AFTER ACLLING DIRECT TV AND WAITING FOREVER ON HOLD AND BEING TRANSFERRED A MILLION TIMES THAT FINALLY GOT CHANGED AND SETTLED. SO SATURDAY CAME AND THE INSTALER CALLED AT 12:07...I THOUGHT WOW! WELL, HE ACTUALLY HAD THE WRONG CUSTOMER AND TOLD ME THAT OUR APARTMENT WAS THE NEXT TO BE INSTALLED AFTER THEY WERE FINISHED WITH THE JOB THEY WERE GOING TO. OK COOL, ATLEAST WE HAD AN ESTIMATE. I ALSO CONFIRMED THAT WE NEEDED A TRIPOD MOUNT AND EVERYTHING WAS SET. THEN APPROX. 4:10 CAME AROUND...SO NOW WE ARE AFTER THE INSTALL TIME...AND THE TECH CALLED TO SAY THAT THEY WOULD BE 20 MIN. LATE AND THAT THEY DIDN'T HAVE A TRIPOD MOUNT SO THEY'D HAVE TO MOUNT TO THE BUILDING OR WE'D HAVE TO GET A CONTRACTOR TO GET US A MOUNT...YEAH OK...IT'S AFTER THE INSTALL TIME, YOU'RE RUNNING LATE AND YOU DONT HAVE THE TRIPOD THAT I JUST CONFIRMED WITH YOU AT NOON THAT WE NEEDED...SO WHY THE HELL COULDN'T YOU TELL ME THIS AT NOON AND SAVED ME A WASTED DAY OF SITTING IN THE HOUSE WITH NO TV AND 3 LITTLE CHILDREN? I DID VOICE MY OPINION BECAUSE THIS ISN'T THE FIRST TIME WE WERE SCREWED OVER. BEFORE SIGNING WITH DIRECT TV WE WERE SUPPOSE TO HAVE AT&T UVERSE INSTALLED AND THAT WAS A MESS...3 APPOINTMENTS LATER AND WE CANCELLED WITH THAT. NOW THE INSTALL WITH DIRECT TV WAS ALL BAD...I WAS PISSED YET ENDED UP RESCHEDULING. I ASKED DIRECT TV NOT TO USE THAT COMPANY BECAUSE I DIDN'T WANT THAT WHOLE MESS TO HAPPEN AGAIN, THEY TOLD ME THAT SKYLINK WAS THE COMPANY THAT AUTOMATICALLY COMES UP IN THEIR SYSTEM AND THAT IT COULDN'T BE CHANGED EVEN THOUGH THEY HAD GIVEN ME 2 COMPANY NAMES FOR INSTALLERS. SO I WEEK LATER AND MY FIANCE TAKING OFF WORK TO GET THIS INSTALLED AGAIN AND WHAT DO YOU KNOW...NO CALL NO SHOW FROM SKYLINK! AFTER THEY DID NOT SHOW OR CALL I CALLED DIRECT TV FROM WORK...THIS WAS THE DAY AFTER CHRISTMAS...AFTER THE LADY COULDN'T HELP ME AT ALL I ASKED TO BE TRANSFERRED TO SOMEONE WHO COULD (MIND YOU THAT WAS AFTER 1 HOUR OF WAITING FOR HER TO FIGURE IT OUT...) AND I WAS "DISCONNECTED"...HUNG UP ON! I FROM THAT MOMENT SAID FORGET IT. I THEN TRIED TO CONTACT SKYLINK ALL DAY LEAVING MULTIPLE MESSAGES WITH NO RETURNED PHONE CALL...TALK ABOUT CUSTOMER SERVICE...BUT HEY, THEY STILL HAVEN'T CALLED! ANYWAYS, WHEN I GOT OFF WORK I CALLED DIRECT TV TO CANCEL! I EVEN GOT HASSELED TRYING TO CANCEL A SERVICE I DIDN'T EVEN HAVE YET! SHE WAS GOING TO WAVE THE DVR FEE OF $10/MO FOR 1 YEAR SAVING ME $120...I TOLD HER SHE DIDN'T EVEN REIMBURSE MY FIANCE HIS FULL DAY WAGE WITH THAT...CANCEL IT. ALL SHE KEPT SAYING WAS "I'M SORRY YOU WONT BE ABLE TO ENJOY THE WONDERFUL DIRECT TV EXPERIENCE" WELL LADY, I WOULD'VE LOVED TO BUT YA'LL MESSED UP AND THAT'S NOT MY PROBLEM. I SIGNED OVER WITH DISH NETWORK...THEY'RE SUPPOSE TO COME AND INSTALL NEW YEARS DAY...WE'LL SEE WHAT HAPPENS...3RD TIMES A CHARM HEY? I HOPE SO...TIRED OF ALL THE HEADACHES!

I also had problems with skylink. Did an order on Hughes Net internet and the distributor was skylink. Had a duchebag guy named Kelly west (Kelly is a girls name) come out to install our internet. This dude had a mouth on him gave bunch of attitude and didn't want to do the installation for some reason. Maybe because there's too much snow and he felt lazy. Had to reschedule for an appointment next week. Took another day off work and no show no call. Had to call Hughes Net to get skylink phone number. Called and no one answered. Left a message too but no call back. Later on that night he calls and said that we need to reschedule because he couldn't come out due to road conditions. Rescheduled for next week. That guy was supposed to come but never came. So I had call his personal number that he called me from the previous night. He picked up and I said if he is still installing my internets, it has been 3 hours since the appointment date. He says a bunch of bull shot like he has been to my house and thought that we didn't want the service. I told him that he shouldn't called to confirm that, because why would we just randomly reschedule but don't want the service? He apologizes and I asked for his supervisor's number. He didn't have skylink number for some reason and he says that he's a self contractor. I asked if he owns skylink. He says no. So I said whats the big deal? Why can't I have skylink number than he hangs up on me. Called him right back asap and I was calm about it and said my phone might have lost signal or else he hung up on me. He says that he didn't hear me talking so he hunged up. ###. Had to call Hughes Net for a complaint. Hughes Net called skylink and no one picks up. I told Hughes Net that I have called the same and no one picks up that phone and to not bother leaving a voice message. Now a new distributor is driving 90 miles to install my internet. Oh yeah I also got a discount. Skylink sucks never from them again.

I also worked for sky skunk and they r the worst company to everwork for I have never had anybody try to rob me of money like them, they would make up false claims about jobs not being done right (Which was always a big lie) and never got my 1000 dollar retainer fee back from them and I gave all there equipment back. I should of just acted like them and kept it but I just couldn't stoop to theree level cuz I'm not that kindd of person, I picked up jobs that peole couildnt do everyday just to mmake them happy and work on my days off and the reason the let me go was because a very close family member was in the hospital for three days and I tried to take just two days off work for thart to be there and that was a no no in there opinion, they could care less about anybody at all besides (u got it) the money in there pockets. I have witnessed them lying to customers day in and day out and would try to get us to do the same. I'm sorry my pparents taught me a little better than to treat peole like trash. if DIRECT TV DOESN'T WANT TO GET RID OF SKYLINK THEN EVERYBOY JUST REQUEST A DIFFERENT COMPANY CUZ THERE IS PLENTY OF SMALL COMPANY'S THAT ACTUALLY CARE OR WHO WANTS TO THROW IN TO PUT OR OWN SATELLITE IN THE SKY LOL OK ATLEAST START OUR OWN DIRECT TV CONTRACTING COMPANY... ANY TAKERS!

Skylink is a bunch a [censor]... worked there for 4 years and never once got any respect. The day DirecTV pulls thier contract for ALL states is going to be the greatest day of my life! Most unprofessional buisness i have ever worked for in my life. Who comes out screaming at there employeess because they have there "So called Boss" on the phone really? Ridiculous! I may be jobless but let me tell you something walking out of there and saying my few choice words was the greatest thing that i have ever done!

Well where do i begin? Direct TV/Skylink...West Virginia..1st week 11/27/10 took off work NO SHOW..2nd week 12/4/10 took off work NO SHOW..3rd week 12/11/10 they show up to install our HD recievers upgrade and forget to install the HD Dish ( how could you forget the dish).. 4th week 12/17/10 took off work and i finally get a call and guess what? They canceled AGAIN, said it was because of the road conditions (GET A 4X4 people), huh another days wages down the drain...Called Direct TV for the 5th time and got bounced around from one person to the next with nothing really resolved for an hour..they told me they could set me up with another install date so i let them... If i have another NO SHOW they will find their new HD receivers in the front yard buried in the SNOW...

skylink just plain sucks you all think you have it bad, try working for the company. yes it is partly directv but mostly skylink. they are just a bunch of money hungry vultures. they dont care about customer satisfaction... only thing skylink cares about is their paycheck and the next way they can lie and cheat the installers, office workers and yes even the customers. did they call you and tell you the techs truck broke down? most likely a lie, they force the office to lie to you because they over route the techs. people complain all you want i want to see skylink sink, someone pull their contract already!

Your problem is bobby jones, hello from texas bobby, you can run but you can't hide, get ready for the cuffs son...

Like everyone above me I thought I was the only one Directv was giving the worst service possible to. As a customer of them since 1992 I was very pleased until I moved to WI and started to have to deal with Sky Link. It is unbelievable, wrong installation on a DVR Plus, 3 TVs that now do not work and 2 canceled appointments by their wonderful automated service. After an hour on the phone with Directv I am still sitting with no appointment or any idea from them when a next appointment can be made.

If it was not for the NFL package I would be long gone, but the Better Business Bureau is the next communication. I would encourage everyone to contact them so this crappy outfit gets put on notice or better yet is put out of business.

I have had a ton of trouble with Skylink and Directv. I have been a customer since 1995. I had the local television electronics company due the original authorized install. Now I am suppose to have Skylink do the upgrade to local channels. They are useless. Directv is useless. Both lie. Skylink said I had rescheduled appt, Directv said they would let the local company install and pay them. Directv even talked with the president of my local company and in the middle hung up on her. I get hung up on so many times by Directv. I have contacted the Better Business Bureau. I am about to contact the president of Directv. It is Directv's fault as much as Skylink. They subcontract to idiots. Then Directv lies. I am waiting over 3 days for a supervisor to return my call. I'll probably freeze first. If anyone has an address or email to Directv President please let me know.

I too am frustrated, purchased DirecTV and Wild Blue so we could be connected on line replacing dialup. We have dish network now and like it, but they are too expensive for wild blue. I finally got an appointment to install and they did show up, but after standing around for a half hour said he couldn't go on the roof because of snow. I asked him why Skylink wouldn't have mentioned that we needed to do something about so they left and I rescheduled for next wed. No show or call. I even put plastic on the roof in case of snow. I called DirecTV and again no help. If I ran my business like this, I'd be home all the time and an appointment wouldn't be necessary. And how can you call an appointment an appointment when you plan to be 4 hours late? I feel very insignificant as a customer these days. The only way out is to go to a secluded island and live out the rest of my life, away from false promises from businesses that don't care about customers anymore.

Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

Notified Direct TV to cancel service. I was told that since a few weeks ago I had a failed HD receiver fail and it was replaced by a Direct TV technician that a new contract was initiated. I was never told of this. Why would a failed rented receiver start a new contract? I was on a month to month contract as I had already had the terrible service beyond the original contract period. I told the Direct TV agent that if I saw the fraudulent charge on my bill I would institute a charge back immediately. My service shall end on July 11, 08 and I am sending back the two receivers to the address given to me by the agent. I still can't figure how replacing THEIR FAILED receiver is resulting in them claiming a new contract has been started?

I had direct TV for more than 2 years. Had no real issues, just the occasional cutting in and out in wind and rain. But I dealt with it. But when in came time to cancel, that was a whole other story. I moved in April 08 and wanted my services to be connected and my new place. The tech came out and said there was no way to get service and that he would note the account and cancel the order. I then called customer service who was so rude and told me to suspend my account. I went back and forth with the rep ans explained I wanted it disconnected.

They said they would take care of it. I guess feeling personally attacked the rep did not make the disconnect. 4 months later I am being billed $600 for service. No only am I being billed but they took it directly out of my bank account at the end of the month when all my bills are due. I was on the phone all day with reps, supervisors even managers that would not help me. They told me oh well, not is so many words, that it was my fault and they were not going to help! I then jumped online only to find hundreds of people havve posted complaints on the web with my same story. Direct TV can not continue to get away with this. Here is the letter I sent to them.

Billing Dispute

I moved in April and called to have my service moved as well. The tech came out and could not connect the service. I was in the hospital at the time and had my apt manager here with him. He called me in the hospital and explained it can not be connected. I was told by him he would cancel the service and order with nothing else for me to do. Your technician said he would document that the service was unobtainable at the new location at that time. I wanted to make sure so I then called customer service to let them know. The rep was short and rude and said no I should suspend service. I explained no that I just need to cancel. They assured me it was done. I heard nothing else until July when I received an email saying my account was past due. I immediately called and explain everything. The rep then told me the tech made no notes and shows he completed the work. I assured them I do not have direct TV nor a satellite dish here. I asked to speak to someone else. I then spoke with someone else who told me no they could see it was not connected and I had no service. I again was told this was resolved, after 2 hours of being on the phone. The rep I spoke to that day never told me there was still a balance and it would be coming out of my account.

Today my bank account was charged $600 which was my car and bill money for the month. I called customer service and have been getting the run around all day. I was hung up on twice then finally explained my situation to a gentleman that could not help me so he connected me with a Supervisor, Sherry, who told me she sees no notes of a cancel order but would look into it and would help me. 5 hours later she calls and said there was nothing she could do and to write a letter. I was shocked. I explained to her that I always paid my bills and why after more than two years of service with direct TV would I call to move service then just stop paying. I told her also the company had my address, phone number and obviously my email but I never heard a word until July. This is 3 months later. Had I known this was going on of course I would have immediately taken care of it.

One rep today said the charges were from a past due bill prior to April. I told him there was no way that could be true because I pay all my bills at directTV.com and I was current when I called to have my service transferred. He told me no no you did not pay since Jan. He went back and forth with me until I finally explained I had all my banking statements in front of me. He then changed his story. Same with the supervisor, who was the least helpful. She had me on the phone the longest and all she did was break down the charges. I kept telling her I understood the charge but how do we resolve it. She had no answer. She had no answer when asked why I never received a call. She said statements were sent out but if that was the case they would have been returned to direct TV because you still have my old address. She had no answers.

I cancelled my service in April. I never had any issues with direct TV until now. The tech did not do his job by not making better notes as of to what he actually did. Nor did the rep I spoke to make ANY notes.

I do not mind paying for bills or service that are mine or that I used. But in this case, I am being charged for service that was never given to me. I do not have a dish so signals are not being sent to my location however I am still being charged for service. I also am being charged an early cancellation fee. I more than fulfilled my end of the agreement. And all I want it to have these charges removed. This has caused me so much heartache and heartache. I always was pleased with your company and referred everyone I could talk to. This is leaving a horrible taste in my mouth about your company and employees.

I now can not leave my house because I have no money for gas, food and my car is in danger of repo because that was all the month I had at the end of the month. No one is willing to help me or even listen to me. They just keep telling me they have no notes. But the service was never connected here.

I am being charged for services that were never rendered. I am not asking for free service. I don’t think my request is unreasonable. All I want is to have this charge of $598.84 returned to my bank account. I have paid for the time when I had the service. Please don’t lose a customer and a word of mouth advertiser because one representative did not make a note! All I need is someone to please put themselves in my shoes for one moment and please be fair. Again I am not asking for anything but to remove charges when service was not being used I expect you to refund the money in good faith that was taken from my account, and that we can resolve this issue amicably.

ibeenwithdirecttvfortenyears.ihaveabasicserviceforthelastninemonthmybillkeepincreaseuntilnowitaroundonehundredsdollaramonththattoomuchforasenioronfixincone.

Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

I have the SAME problem with Direct T V on October, 28, 2009 - Broward County, FLORIDA. I called them to CANCEL my account because I found another service which is far better than Direct TV, they said of course, we will SUSPEND the account. Pay attention of that word, they are DIFFERENT! That is, they "suspended" for 6 months, and then they activated my account without ANY notice, and I realized this two months latter when they call me that I was past due... WTF is that? DONT DO BUSINESS WITH DIRECT TV, they wont let you go without stealing your money, and NEVER NEVER NEVER give your credit card to this scammers.

A funny part of all this SAD business practice is that they called me today saying: What we can do so you stay with the Direct TV FAMILY, y responded, with fAMILY like you, I prefer to be an orphan!

What is my revenge? Since nobody cares about this, I will NEVER be a client again, and I started looking to cancel others services from companies that are offering the Direct TV services as well, like AT&T ( Ex Bell South), a total amount of U$400/month (U$ 4, 800 / Year... and for the first 10 years, it will be almost U$48, 000 that they will be loosing just with me!).

Direct TV are the big fish in this market, but I am who feed this f animal, so I GOT THE POWER in MY HANDS ( and wallet). This is what I can do, and I KNOW it will hurt now and in the long-run!

Read my comment on Dish above.

Beware of Dish Network. My bill has never been late. They just turned off my service and would only turn it back on if I agreed to more than double what I was paying. My bill was paid to October 10, 2009 and they interrupted my service until I gave into their demands on September 25, 2009. Be very careful with Dish Network. The caller id showed Ecostar Purchasing that was holding my service hostage until they extorted more money. I hired Dish Network directly when I started my service over a year ago to guarantee it was done correctly.

I ordered Direct TV in March 09 on a $34.99/mo special regularly 54.99. I filed my rebates on line two days after ordering. Called in April and was told it would take 6-8 weeks to process. Called after 9 wks, still no rebates, have called every two weeks since and it is now Aug 09 and I still have not been credited the promotional price,
am being charged 80.00/ per mnth, have not been able to get anyone to resovle the problem, and am now being told it's too late to receive the special price because 90 days has past.
I have been calling since the middle of April and in fact am currently on hold again (20 minutes so far) waiting for a supervisor and trying to resolve this. I am so upset I want to choke them. This is the last time I will be on hold

Next will be a call to my local news station. When my contract is up I will NEVER order from this company again.

please have your lawyer contact as many people as possible for a class action law suit

I am a customer with direct tv and they were to send me a notice in 90 days so i could cancel the services i did not want.the date mar 11 still waiting for that letter..cant even get a phone nnumber to call.
so get to me at sburr48@comcast .net and get this matter taken care of
thank you sherman burr acct45159016