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Proflowers / scam and unprofessional

1 CA, United States

This is the worst company I have ever dealt with. The flowers I oedered has a delivery charge of 19.99 which was free after the rebate. However, when the bill was charged I found an additional 19.99 for a weekend delivery. The rebate is for FreeShipping, com
where you have to sign up and pay a fee. How is that free?
To add insult to injury, when the flowers came they had insertrd a card for another person. This basically ruined my Valentine's Day surprise. I wonder if the CEO Bill Strauss uses his own company. My guess is he uses FTD so he gets it done right.
I have contacted the company regarding the card error and the extra fees. Do I have to tell you how I made out?

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