Pottery Barn Kids / sells defective touch lamps

United States

My opinion? Pottery Barn Kids is terrible. I bought 3 Madison touch lamps and 2 out of three stopped working within 2 years. Since the "warranty" was 1 year, they won't do anything to either replace their worthless product or refund it. I'm sure I'm not the first one to contact them about the problems with the lamps since 2 out of 3 of mine had the issue. If they wanted to build customer loyalty they would have exchanged the lamps -- $250 is nothing to them but means a lot to an individual customer. Don't shop with them!


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