Electronic Arts (EA)
reviews and complaints

pinochle games in pogo is not working again..every time i try to play the game of pinochle, it never lets you enter the game or it freezes up on you and stays that way. this is unfair as a paying customer, i deserve to play the game i choose, without delays or interruptions. is something wrong with the pinochle game..and the spade game is doing the same thing..what's up? or money back please.

I am so disgusted with the Pogo Pinochle games. Half the time I can't get into a game and then my cards won't pop up when I click on them. I just renewed my Pogo membership, but am thinking about cancelling it as it is useless the way it is now.

I have been a member since 2000, I lost my job and was unable to pay the 39.99 fee. Well, I wanted to renew my membership today, and found that all the tokens I have paid for are all gone. I paid for them every year. what bull

i would like to know why 50+ time to bowl was given to a league. i have been a member for 4 yrs. now and bowled in that room ever since. some of ur members are as upset as i am. Many of them were there when i joined. we can't get together now because the league is there most of the time.
would appreciate knowing why.
.

No one should ever use this site you can never contact them on their site and even when you use their phone number noone ever picks up it is just a message system. They have stolen money from so many people without giving them their full membership no one should ever trust this site.

I can't play any games Pogd said to uinstall java and rein stall java I did that and also came along mcfee which has screw up me computer completly I can't get no email now no printing and most everything else. pogo just took $39.99 out of my account well knowing I have a huge problem please help me am 74 years old, been playing for 4 years lots of hours this is my only enjoyment thank you Please Please help

I was wrongfully billed $39.99 to my checking account after almost a year of complete inactivity. I never authorized this bill and do not want this service at all. I have contacted my bank and EA to no response yet. I am becoming increasingly perturbed.

I appreciate any help and investigation in this matter.

My Java is up to date & I've done every thing I can to get the games I want to play to load % they will not . Whhere do I go from here ?

I have tried for months to play Bingo and Wheel of Fortune on the Club Pogo and am unable to download. The site will sometimes just freeze totally, or play for a few minutes and stop, or not even let me into site at all. Please fix Now. AOL advertises that we have free games, and Club Pogo advertises that we have free games. False advertisement. I need this taken care of NOW

Every time I try to play a game on club pogo I get booted out. and have to sign on again. This happens every time and its getting frustrating. I'm about to cancel my membership if this is'nt corrected. It'snot once or twice that I have to sign on again, it's 5 or 6 times before I can get on. Please help. thank you

I wish to cancel my subscription for POGO GAMES.
I do not want any more charges to elaineleg@aol.com

If any one needs there phone number i'll be more then happy to give it to them

Iwant to cancle pogo games for 5.99 don't even play them that much can't aford it thank you
Loretta Mydlowski
[protected] thanks again

It just goes to show u just how stupid pogo staff is. anyone who pays to get badges just to say u have them have to be nuts. and tokens that are worth crap. well maybe u all will wise up after awhile.have a great time in pogo. heyt pogo u can e-mail me any time

i do not have a valid comment on either of the previous letters, however get this!Last week, i was playing "hearts", of which i must admit, i'm not very good at, even so this person known only as "Yahooooo", got upset at a move i made, and proceed to cuss at me with words i've never heard of ever..the gamit ran from my mother and father, to possile children i might have. well, e-mailed my complait to pogo, , and they e-mailed me thanking me for doing so. not long thereafter, i get another e-mail from pogo telling me that if i use vulgar language, etcs, , i would be bounced out of pogo, ...not thier exact words, but the meaning was clear...you go figure

well i was told again that all my personal info and another ladies was given out in the game room

ALL IN THE FAMILY SHOWBIZ SLOTS.

it was reported by someone and was told nothing was done about it.

do ya think this person has something on pogo so they scared of them LOL this is way far to funny cause this person is a cow. OK pogo whats going on.

done for now but u can be assured i will be back...this is better than calling more are getting to see just how POGO treats people...id say ROTTEN...im not giving any more of my hard earned money to ### like them...oh ### now ill be reported ...LOL

ill give as many codes as they want...see ya all later

Well now dont you know your dealing with people of very little intelegence when it come to the pogo staff. From the very top to the very bottom. We all should feel very sory for them all. After all as I said they arent the least bit smart. I just love this site dont ya all? Dumb someone took the uncencered rooms away so we cant go and cuss without getting suspended. So some of us are using different names to vent out our frustrations. See how stupid pogo is. I'm wondering if some of them shouldnt run for office. LOL. Now that would be a hoot. Now pogo nummies if I didnt spell right just ask someone not on the pogo staff to read it for you. Nighty Night

playing "hearts" yesterday, this player, , "yahooooooo", got real angry, and used very vulgar language referring to mothers and fathers. i took offense, and reported such to comp. they responded by blocking out his chat right away. all's well, until i get on my comp to play, and rec;ve a threatening notice from same comp., that if i did'nt stop the language, that i could and would be ousted from pogo.this was a warning. how can this be?

Heyyyyyyyyyyyyyyyyy im back and i not going away. whats with taking the uncencered rooms out. has pogo gone nuts taking our releaf away from us. dont ya know its like a security blanket to a kid. how can u do such a thing to us? oh i just thoughy=t u aught to know a lot of us really nice ppl arent joining pogo again. have a wonderfull day Judy oh and i dont care for the fact pogo u let ppl give out my name address and phone number. yet we cant have a cussing room SHAME AGAIN on yas all

Heyyyyyyyyyyy. Well well look who wants the spelling checked dont ya know we have a language all our own...its called pogo language lol..now dont tell me you cant understand your own language...have a nice day if you can...

12/23/2011 me again...the games worked on the computer wednesday, but were off again yesterday and are not working today either...i questioned a gha employee, a mr doeblin and the rent manager at the time marge[evelyn godkin was absent due to an illness] about this problem, geneva houseing authority 41 lewis st geneva ny c/o andrew tyman.the new rent manager is valerie mallard.evelyn is the only one smart enough to solve this problem, she helped make the rules, so residents of the facility would be able to play on the computers in the rec. room of the building, unfortunately, evelyn is no longer employed by gha[she and her husband jeff, put on a christmas dinner for the elmcrest residents, last saturday, december 17th, 2011.] kathleen mchale geneva ny

12/23/2011 i have a complaint...i paid for a year of pogo plus bought 60 gems [sent @60.00 money order], and someone, who thinks the computers i use are for business, only[the computers are for the residents use in a senior citizen complex, not for gha empolyee's work], put in an expensive device..a barracuda 210 filter, that prevents people useing the computers from haveing fun, playing games and shopping online, can you help?a customer, pogo games/ electronic arts kathleen a mchale 99 lewis st box 207 geneva ny

pogo games took money out of my checking account without permission . they didn't ask me if i wanted to join again. which i would have at my convie nce but not at this time. they took $29.00 AND I DIDN'T HAVE THE MONEY IN MY CHECKING ACCOUNT UNTIL THE 3RD OF JUNE. SO NOW I HAVE A BOUNCED ACCOUNT OF $29.00 PLUS $25.00 OVERDRAFT FEE SO PLEASE FIX IT.I EXPECT THE $25.00 BACK THEY CAN KEEP THE $29.00 FOR THE GAMES

I AM A PAID MEMBER FOR MANY YEARS NOW BUT NOT ABLE TO GET ONLINE FOR 3 MONTHS NOW & HAVE ALREADY PAID MEMBERSHIP WITH A CREDIt CARD tim35@comcast.net Ph [protected] TIM POINDEXTER

I GOT TO Gift Subscription FOR ONE YEAR FOR TWO OF MY FRIENDS
THEY WERE SENT A CODE, , , ONE WORKED...BUT THE OTHER DIDN'T..I HAVE BEEN TRYING TO GET A CODE FOR HIM...ALL THEY DO IS SEND ME TO HELP...WELL I DON'T NEED HELP..JUST THE CODE..I HAVE BEEN TO HELP SO MUCH... I AM READY TO KILL MY COMP...
PLEASE SEND HIM THE CODE..

I have membership with Pogo at a monthly fee. Yet I
get blackouts during my games, I have extra long wait periods for the game and I now experience not
getting the game I select. If this cannot be corrected,
I would appreciate a response with an address that I
can send a letter (not an email) to cancel my account.Thank you, Ms. Betty J. MC Kime3a7f

Iplayed the game "Hog Heaven" and won a prizd=e, but I had to retrieve it by unlocking it . I tried and
tried, but I couldn't get the cursor, I could only get
the hand. I tried to re-enter for the prize but that
was unsuccessful. If we earn and are awarded the prize why is it so difficult to get the same?

I pay over $40.00 a year to play pogo games. for the past 3 weeks i can not get the games to open so i can play.i have a new computer only 1 year old. and i like to know why i can't get the games to play.Paying $40.00.for what?
I'm a member for 6-7 years or longer. please reply to this e-mail, thank you

cant play pogo games cause java wont work have tryed a few things but nothing works can you fix this problem thz you lucymargret

I had an opperation the 1st of November and was laid up. I could not get off the couch. Then all of a sudden when my December bill came in I was charged 43.19 on my credit card. I no longer use this credit card and would like it taken off. The last time I paid for Pogo games it was only $29.95. I don't understand how you can charge $43.19.I guess if it cost that much I will just cancel. Thank You, Sincerly, Sandra Koster

This site has charged my account 39.99 for service I never asked for. Looking back for the year it seems they did the same thing to my credit card in November of 2007. This must be resolved as soon as possible. I've noticed there are several people with the same mistakes, so my question is how many will it take to stop this from happening?

Thankyou, Jennifer crustals
jennifer.a.crustals@comcast.net

Dear Sirs: This is not an actual complaint, but an oversight on my part. I mistakenly closed out of the purchase progam of the Pogo Chuzzle game before I copied down the registration code or key. Could you please send a copy of the conformation to my email address at jwest510@yahoo.com.
I made the purchase last night on Jan. 9, 2009.
Thanking you in advance
Ms TNT1820

They with drew money out of my checking account $43.09 to be exact and I did not approve it. I use to be a member years ago but have not played or gone to their web site in over 2 years. I don't know if they have done this in the past, I just happent to catch this one. This is what shows on by bank statement CS.POGO.COM POGREDWOOD CITY .
How are they able to take money out of my account with out my approved?
I would be glad to be part of the lawsuit it one comes.

I won the jackpot and got the check and the bank is stating that they are "looking into it" before they can release the funds, so i don't know if it's real or not. good luck all

Could someone please tell me what the annual charge for pogo is? After reading these complaints I realized I am paying more than anyone else. Is the annual fee $43.19 or $39.95 or $34.95. I am confused, why are we all paying different amounts? WHAT IS THE ANNUAL FEE FOR POGO? I do not receive any notice of rates going up but I see the deduction from my account. What's up with that?

contact--pat harris at [protected] i also was a pogo member .then started noticing strage thang goin on, never played with the same people again, it says to make friends, where did they all go after two or three games with them . please have the bbb or fbi check this out they are ripping old folks off

if any lawyer wishes to contact me regarding this site please feel free to do so

i won a jackpot also but didnt get the money please help me with this

Sherry Ice
[protected]

pogo cheated me out of my wins and i need help can you help me thank you

I have played Tri-Peaks Solitaire to go for a long time.. I had better than 150K Now have 81 What did u do to my tokens?

I won a $25 gift card to target last year and they said I used a cheat program. I did't even know what that was until they accused me of it. Never sent me the prize but they keep taking my money to be a club pogo member.

Where can I find a link to your group? Look to me like Pogo are the CHEATERS!

I also won some money or prize money on Sept 3, 2007 of the grand total of $282.00 and sent e-mail after e-mail with no luck finding address or phone number how can we fix this rip guff its totally garbage. And that was in Harvest Mania they have no trouble taking their money when your membership is due.

pogo cuts half my game out and no contact number. Is this a scam. I wonder. there not honest. Signed Becca 46

I agree and i have proof i took a video of my self playing and it shows that pogo is cheating people if you would like a copy of video let me know it is clear we are being cheated.

Thank you melody will this be sent to the investors?

I have been scammed by Pogo. They won't pay me my jackpot.

dear sir,
sir i send the money to ur company officer,MR.G.ONUWAJE,but sir before 5 days he not contact me or any mail me so sir my winning fund of lotery is dispatch or not please i am not understan the problem,so please sir contact me immediete sir.please help me i send them 650 pounds for ur charges.so please send me my winning fund please
gaurav surve.

I renewed Pogo back in Oct of 2018, after not being on for a few years. I implored them after seeing how tiny the game screens are to refund my money. Not to mention all the bs one has to go through in order to even get a game window to open and the browser issues. No one ever responded except with bs robot auto reply but to top it off, went back on today, EA not only forced people to recreate accounts but I lost EVERYTHING I had collected over the years. The BEST part? After recreating my account for EA switch over, it now says I am not a member. So not only was all data lost from years of play they ripped me off $40. I expected more out of EA and have given them PLENTY of money of the years buying a lot of their games. What great appreciation this company has for their customers.

we have been trying to get on pogo games for about a week...wont let us on says email is wrong...I know it is not..when I called the number it said not in use...and another one said try again later...still phone number does not work...I want a refund...

I was sent several months ago an email from an ea games team manager and told if i had any complaints i could call or email him anytime= when i did this maybe emailed him alot because my pogo slots was never working- now i get a threatening email from him telling me my membership will be suspended if i dont stop emailing him- pogo cant fix slots because they run a rigged game and they got mad when i called them on it- then i got threatened

also, just so you know... the poker in pogo is totally manipulated. I was told by there own tech's if you play fast it will raise a flag in there system ! also if your rank gets above 1790, the system will bring you back down a min of 140 rank points. You will never see a more un natural poker game anywhere. When the system feels you should not be able to win game, it will just time you out, yet.. you can still chat as this happens... so its not a connection issue as they will try to tell you. Pogo poker is more like bingo and has no skill involved. I know they get many complaints about these issues but do nothing. also if you win more than a certain amount of tokens in a set time, this will also "raise a flag in there system, proving its manipulated. POGO SUCKS !

very mad

whats wrong with you guys

its wrong to do that

its wrong

Pogo is a Scam - have you been Scammed by Pogo? - Frauded, or just Generally BENT OVER. Check out www.pogosucks.tk Read Stories from other users, Submit your own Stories, and even read the authors story. I was SCREWED by Pogo my story is there too.

Because I have windows vista I can only get into two games. I have been here before and someone emailed me and said to get firefox or foxfire. I did and it still does not help me one bit. Do you have any other idea's?

my complaint is that almost a year ago i wanted to unsubscribe from club pogo i sent an e-mail and still every month 10.00 was taken out of my checking account. i e-mailed a second time and still my money is taken and the 3rd time i ask for a comfirmation letter that they recieved my request to unsubscribe and not charge my account anymore and then i immediately recieved the comfirmation letter last month and then again yesterday $39.99 was taken out of my account. I don't know what steps to take except to change my account number. I think they are a scam just to get peoples money once they have your card number.

I agreed to let pogo games get 5.99 a month to allow me access to play their online games. I noticed they have taken 5.99 twice in 1 month. Is there any way i con retrieve that extra 5.99 to put back into my checking account? I feel i was purposely violated.

Seems like you had the problem solved. I dont see why your making a big deal out of this.

File on-line a complaint witht the Better Business Bureau and the California attorney General's Office. Your credit card company can do something too.

My Name is Marcella Denney, Pogo Club is a disgrace rip off the way they treat peoples their very unfair comypany they lie and their fake, in my heart their absolutey ridiculous, and I tell you why, in December
9, 2006 I was playing Dice City Roller and all at once the light start flashing I couldn't believ I won the Jackpot for $3, 834.76 and it X 2 that come out to $7, 669.62, and they email me a Congratulations Letter and that I will receive it on monday February 12, 2007 nothing was receive so I try to contact them, I got really curious the keep ignore me, in May 15, 2007 they sent me a Discussion Thread response (ALEXL)! This Information was giging to me by the Pogo Club
Message From EA online Support
Dear Ancorglass46, your Electronic Arts Pogo Account has been flagged for Violating the terms of Service for Electronic Arts online. Violation: prohibited solicitation or Advertising while on the EA online Service post messages for any purpose other than personal! communications, including without limitation advertising, promotional materials, chain pyramid schemes, or make any commercial use of our service. Message love your freinds days. Send this all your freinds and me if I am 1. if you get 7 you are a true friends...________ if you get a dozen your________. s $$______ ____s $__________s$$$?_____
you read the terms of service for Electronic Arts online by going to the following web. Address. $+$#://www.ea.com/golbal/legal/+os.jsb the Electronic Arts support team is Available at #&@*://support.ea.com should you have any general questions or about the rule or its enforcement in the game, as we feel it is important to under rule completely before returning to the word.
Sincerely,
Customer Support Arts, Inc.
it was a goddamn real diculus they kept on going a against me, I evening told them to take out the tax for the 1040, in September 28, 2007 their sent me a email that I was post to be cheating, They kept on lie in and try to keep cover them up, I paid them $39.99 a year to play, I have all my proof that I won the Jackpot and all the email my friends sent me to congratulations.
In April 10, 2009 they sent me a email saying that my W-9 Forms was expired I told them that my Lawyer said nothing expired because I never receive it and they wouldn't never respond only give argument, they don't pay out, this is really stupid but it is real serious, because it unfair the way they treat the peoples try to (BRAINWASH THEM!)Their dishonestly and unfairly to win profit and take a advantage deprive of somthing by trickery, a person who cheat; deception, my point is regardless this will show everyones all their lies and fake, I got to a limit that I had to website to searches for all the private number for help, their doing for all the wrong reason, not to give us our money, they just don't want to coopereate I guess the I just have to but it in the Law Of the Judge decide who won the contest, their a lots of faud and dishonest trick, a person carrying this out, Well is their some one there who very honest to help us out there.
Thank You Truly,
Miss Marcella Denney
Ancorglass46

and thats when they work at all

EA have gone ###ing ###, iwas playing on legendary and i won on ultimate team i had won. but then it said straite after tyhe game that the connection had lost i was really not happy so thats why i have sent this complaint. GET IT DONE!

I complain about a different game. nfsmw. There is so much effort put in the game like graphics and sound effects then everything is messed up with some of the most unrealistic trash.

If they want to increase the level of difficulty, then there are many posibilities they can use, but the crap they put in is absolutely cheating.

This was the last game that I've purchased. I found that some of the other games have the same problem. I rather support other game makers.

Does any 1 no why comand conquer 3 kanes wrath doesnt work on x box live online... thats not far it is suppost to none of my friends nor i cxan play it online.

my complant is diffrent my front page doesnt come up it does but its blank no photo or fav game list I do get top heading and click on friends that provides my games onthe side I click on then can get into my games but very fustrating I would appreciate any help ty my pogo name is helene1820

i too was able to play on pogo for a while and suddenly i can't fet into the game-states downloading and nothing happens or says my java isn't working or can start a game and suddenly i have a blank screen. been a member since 2006-what's going on?

all the games i play says game loading and it doesnt load at all . can not play any games there for cant get my badges

Pogo will not allow my games to download. this is the fourth day & I am frustrated. Please help. Thank You.

My wife bought Pogo and cannot connect

Like everyone else, I am disapointed with club pogo. I love playing Phlinx, but my game want load, althought they took my membership fees for the year with no problem. I am concidering canceling my membership. Good luck to all, this is about my fourth comp;aint. Newberry141

Why can't I load checkers on pogo.If we're gonna pay for it, why can't we play it ?

My games won't load. It is frustrating! I feel like I wasted my money.

my pogo games will NOT load says, , , , CANT LOAD IMAGES WHY

Please tell me how to renew my club pogo subscription. I can't seem to find any way to do it. Thank you.

Account Hacked and they have non resolved and it been over 6 months!

The total amount of money spent this past Christmas on Microsoft points to redeem for EA sports FIFA 12 coins was $450.00. My sons FIFA account was hacked in Dec 2017 and all his coins and players/team(s) stolen. I contacted your EA sports help line. After approximately 1 mo. of investigation they replaced the hacked coins in his account/gamer tag. Within a day, the account was hacked again! I called again, explained what have had happened. They confirmed that the company was having security issues. EA rep provided me instructions on how to create a new gamer tag. I was told to call back once I completed so coins replaced in the NEW.

We recd email approx 3 wks ltr that the coins were replaced. But going into his new gamer tag, there were no coins. I called again and explained and it seems that the coins were placed on the wrong gamer tag account. The coins were placed in the old gamer tag – the one that kept getting hacked. Several more weeks passed, and my son received an email saying that they conducted a review and no coins were hacked from the NEW gamer tag. They are correct. No coins have even been hacked in the new gamer tag. The old gamer tag was hacked and per EA’s recommended approach, a new one created and the coin were to be replaced in the NEW one to avoid the hacking issue that occurred twice on the same gamer tag.

I called again on 4/16 and they agreed they made a mistake and would resolve. I have placed calls on the following dates to get status and still no resolution – 4/18, 4/19, 4/27, 5/2, 5/8, 5/16, 5/18, 6/11. I send emails to top executives in ea 3 times and no response.

I finally open case with Better Business Bureau and Ea finally contacted me for resolution. They have replaced half the coins and one month later they still have not replaced the rest. The are now just offering a free video game for compensation for the remaining. THEY ARE HORRIBLE AND CLEARLY DO NOT CARE ABOUT THE PEOPLE SPENDING MONEY ON THEIR GAMES!

They do not deserve our business!

"you gotta understand EA and alotta companies are in for a hard future. US is in big trouble econmically "

During the recession it is proven that the Entertainment industry always has and probably always will thrive. Video game sales have risen steadily over 13.7% for the past 6 years.

you gotta understand EA and alotta companies are in for a hard future. US is in big trouble econmically and these companies inside the US are just as screwed. So yes they will rob you any chance they get, i have had EA bill me for products and services I have never recieved. BE extra careful with your personal info these days. There is gonna be alotta starvn people soon and they will do anything too stay alive

What it comes down to is EA has decided to deceive their loyal customers. I've been buying the NHL games from EA since 98. Thankfully I didn't buy 07. I now have it as it's been renamed to 08. I've supported this company when they were making games for the Amiga! They've made thousands off me through all their games. I won't be so quick to support them from now on. It must be nice to be so big you can !@%$!@% on the people who put you there.

July 9, 2011 1:01 AM

From:
noreply@ea.com

To: lisadanny@frontiernet.net
Dear laorioles,

Your Electronic Arts Pogo account has been suspended for violating the Terms of Service for Electronic Arts Online.

Violation: Use of inappropriate language
Transmit or facilitate distribution of Content that is harmful, abusive, racially or ethnically offensive, vulgar, sexually explicit, defamatory, infringing, invasive of personal privacy or publicity rights, or in a reasonable person's view, objectionable. Hate speech is not tolerated.

Chat Log:
laorioles: Suspension sent for TOS violation inappropriate language
laorioles 04:51:46 43 ###
they sent me email at 101 am saying i said 43 times however they sent email at 4:51 pm i was not at home i was not even on internet at that time i was on internet around 10pm until kick off 1 am ...even if i said ### uncensored room you say them words that what pogo told me when you daily they pick rooms for you i was told when you do not like what someone says mute them pogo never kick any one off when they use those words on me i really need help against pogo to remain club pogo member thank you

IF OTHER PEOPLE CAN SAY WORD ### WHY CANNOT I SAY IT... IF ANYONE ELSE READ THIS GO POG GO UNCENSORED ROOM SAY ### NOTHING HAPPENS AT ALL THEY WORDS SUCH ### ###ING ### POGO SAYS TO MUTE THOSE PEOPLE NEED MORE UNCENSORED ROOM WHEN COMES DAILY PUT CETTAIN PEOPLE IN THOSE ROOM IT NOT FAIR I MISSING YESTERDAY DAILY TODAY DAILY AND DAILY BINGO NOT FAIR

iplayed pogo fortun teller bingo she said i see great thing laoriole future i said Bull ### you would bnot know future if god whisper it in you ear about me i also said ### 6 number not one at soem begging of games i did not harrase or cammt to another club pogo member when other said slander to me pogo just muted them i not being treated the same way they have mute button