Electronic Arts (EA)
Redwood City, California
United States - 94065-1175
On July 26.2009, l purchased the game Artists Colony, while trying to load, l accidentently purchased it twice. The two l have are #[protected] and #[protected]. Since l have only one computer and do not need two games of the same, l would like you to please reemburse Larry Van Horn's credit card with $21.05 as l did not intend to have it charged twice. l do believe l sent you an e-mail explaining this and hope to see his credit card credited with $21.05. Please take care of this immeadiately so l do not have to go any further with this. Thank you.
The game was sent to my e-mail:[protected]@yahoo.com.
I, too, have a major complaint with Pogo.com or EA Games. They did not inform me of any upcoming renewal charges and I did not find out about it until I saw the charges on my credit card bill. It was not on there once, but twice! They charged then refunded and then charged again. My husband was furious and it is ridiculous that I cannot just cancel and get a refund. This is absolutely ludicrous and obsurd! I should be allowed to choose if I want to continue membership and if not, I should get a refund of time not used. I will not be renewing again. Pogo sucks!!
i have written before about winning the jackpot and pogo sending me an email saying that i had cheated and i...
In 2005, I enrolled and paid $35 for a one year membership to play in Pogo's on line games site. After, less than a month I had a complaint about another player harassing me and after complaining about that problem, received a notice from Pogo that they did not like the screen name that I had signed up under and were cancelling my account. (ScrmgOrgsGvnHere > since I was a bartender). They did not have any problem with theat screen name when I paid nor did they refund any part of my $35 that they wer more than happy to keep. IF ANY ATTORNEY WANTS ME TO SIGN UP AS A CLASS ACTION PLAINTIFF I will gladly agree to sue them in any class action, If so contact me @ [protected]@juno.com.
Pogo, Help Link, does nothing ! No Phone Number provided or a Support E-mail. The Help Link, after writing...
I would just like to thank EA Games on screwing me over on yet another game. Thank You EA for giving me hope...
On [protected], you charged my Chase Visa Card for $39.99. I assume this charge was for 'games on line.' I used to have this service, but I discontinued it over 3 years ago. I was not charges the two years before [protected].
I want my name removed from your service and my $39.99 refunded to my Chase Visa Credit Card.
[protected] (6pm to 9PM PDT)
I was charged $39.99 for my yearly fee. I thought it was supposed to be $19.99, what I paid last year. I'm on a fixed income, this extra twenty dollars was a surprise. The reference number on my Visa bill is: 24692162Z008QHZ78
My screen name is: cozeemee
Thank you, Donna Elia
On the 15th of May I went to play club pogo and was terminated. I contacted EA/Pogo and got the answer "2008-06-17
suspended for 72 hrs for major TOS violation
RRoxas41 17:25:54 now go eat your banana
Multiple TOS violations
RRoxas41 20:22:39 good going monkey
was the second. Now this comes after being continually harrassed and stalked by a player for over 2 months now. I did everything pogo told me to do. But this person made at last count 11 nic's. I have spent hundreds and hundreds of dollars on this site. And this is what they do??? I am beyond mad.
Thank god I have a brother who is a ACLU lawyer and LOVES class action suits. They have a bunch of Indians 3500 miles away making decisions on the English language that are clueless. This is unbelievable. They take you money under the blanket of "TOS" what bull crap. This is only the beginning for me. I will contact every person possible right up to mailing the president of the company himself. At his home!!!
I can't believe such crap happens.
Just got my statement from american express, shows onlin games pogo billing me for 42.63 as of 04/26/09. I...
I have been doing research on pogo, you pay a monthly fee to play and hope to win...well there are NO REAL WINNERS. You don't win Cash, and if you try and contact anyone on the winners list, they do not exist. POGO is making millions and one of the biggest scams anywhere on the net. Sure their games are good, but do want to keep putting money into a company who is a big rip-off.
A friend of mine knows someone who works for POGO and has verified that they do NOT pay out cash prizes.
So, pay if you want to play, but do not hope to win the 4999.00 they claim to pay out.
I am running very low on money these days and barely have enough in the bank to pay the bills that come out...
I have been trying to contact customer support for the websight club pogo. I have been having problems with the yahtzee game freezing up my computer. I can play alot of the other games, but this specific game will freeze my computer up where I cannot move my mouse, and I have to manually shut my tower off in order to get out of the freeze-up. I want to know if anyone else is having this problem with the games, and is there a virus in this game sight that noone knows about? Who do I contact to get this resolved? The club pogo does not have any customer service link viewable/or do they, and I just missed it somewhere?
I purchased and downloaded a game from POGO.com on 223 9. The game stopped working properly after a week. After troubleshooting my computer and software, I attempted to log on to their download support site. The site is having technical problems and will not load. I then submitted a service request to POGO directly. As they have done in the past, they have completely ignored my issue and closed the service request as if the problem has been solved. It has not been addressed or solved. Please see the original request(starts at bottom of page), response and re- request below:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
To access your question from our support site, click here.
I can no longer connect to pogo while playing diner dash. The game freezes an...
04/02/2009 06:13 AM
Thank you for contacting Pogo.com Customer Support.
In order for you to be able to play Pogo To Go games on your computer, you must make sure you meet the Minimum System Requirements for the games to run on your computer correctly. The following are Minimum System Requirements for Diner Dash:
* OS: Windows 2000, XP, or Vista with Direct X7 or better
* Memory: 256 MB RAM
* System: Pentium III 600 MHz or better
* Controls: Keyboard and a 100% Microsoft compatible mouse
* Sound: Direct X certified sound card
* Video: 16 bit or 32 bit color
* Hard Drive: 35 MB of free space
* Browser: Internet Explorer 6 or better
Need further help? Try the 'Answers' area on our support site, http://support.pogo.com
04/01/2009 09:49 PM
I can no longer connect to pogo while playing diner dash. The game freezes and the only way I can get out of it is ctrl/alt/delete. I have attempted to go to the download help at Oberon media but their page will not load. I am not running any pop-up blockers and my java is up to date. The game was working fine until yesterday.
Bill to: gen
Order Number: 2784
Date of Order: Monday, March 23, 2009
Game Price: 9.99 USD
Tax: 0.75 USD
Order Total: 10.74 USD
I was banned, (lost account from someone reporting me for a minor error and none of thier beeswax anyway) I was in Congress Roulette talking about my guitar, a fender startocastor and it was made the year when Fender sold to thier co. to the japanese (i abbr. japanese and wrote jap) I had no idea this was a violation to any terms and it wasn;t negitive anyway. I lost my account and badges, plus over 5 million in tokens from playing for about 3 yrs. I find this quite unfair to me due to someone else in a room that has nothing better to do but report everything possible to disrupt someone else's conversation.
2. I have Vista now and it's not user frendly with pogo games. If I talk to AOL, they say talk to pogo. If I talk to pogo, they say talk to aol. Sounds like a endless circle. I can load some games and play them but... I lose the game during breaks or it' go to a page that says clear browser & temp files and or cookies. I clear everything out resart browser & at the next break I have the same problem.
How can this be fixed?
On 2/23/09 $39.99 was deducted from my Debit card on my checking account. To the best of my knowledge this was NOT authorized my myself and I have NO idea what this charge was for. I want my checking account credited in FULL, ASAP. I do not even play games on my computer any more. I don't know why companies such as yourself think you can go in and take money from someones bank account. To the best of my knowledge I DO NOT remember giving any one permission to deduct this amount of money from my account and I want it returned. Somebody needs to prove to me there was permission given for this action, and tell me what it was for. THEN CANCEL IT, and RETURN MY MONEY !!
Company in default: Online Games Pogo/EA WWW.EA.com CA
Please contact me at: [protected]@aol.com
I purchased Pogo's Solitaire Bundle 2 days ago. I get only one game of solitaire. I can get it with different cards, but still only ONE game. I can't get into the pack that has all the different solitaire games. I'm not paying all that money for one solitaire game. Either fix it so that I can get ALL the solitaire games or refund my money. My screen name is teetee222 and my password is Anitteb1. Please respond asap. I'd prefer you fix the problem sooner than refund the money. But do one of them now.
I have been playing pogo game for quite some time, and within the last month I can't play game at all. Pogo has my yearly payment, But I can't play game; how fair is that? Pogo will not let you contact them directly so this will have to do. It is real sad that this kind of thing happens to good people. I am retired and take care of my disabled husband, and we live on a fixed income, so the yearly payment my not seam like alot of money to some people but it is to me. If you can help me get pogo to stand up and answer and/or fix the problems it would be greatly appreciated.
Thank you in advance,
I am trying to tell Club Pogo that I have left AOL and have a new service
My old online address was "[protected]@AOL.COM'
My new adress is "[protected]@att.net"
How can I get in touch with Club Pogo. They recently charged my VISA account for the year but I cannot get to their service
I emailed Pogo because they did not send me my 250.00 prize money. if you start at the bottom of this email and read up you can see how they get out of paying … i never did get any more response from pogo or ea sports. And still have NO CLUE what they found on my computer? How did they look in my computer? What the HECK is going on? How does POGO know what I have on my computer?
06/26/2008 04:00 PM
Why can’t no one tell me exactly what was found so i can
At least get rid of what ever it was. Or tell me what
Exactly I did wrong other than submitting my tickets?
06/24/2008 12:52 PM
Can you please tell me exactly what was found that my
Winnings were taken from me? Because I know I do not
Have any bots or anything else helping me. Other than my
Husband logs on to play sometimes. The only thing I did was
Entering tickets into a drawing.
06/24/2008 07:20 AM
Hi there, 06/23/2008 12:57 PM
I don’t understand. I did nothing illegal i have no bots
Nor anything else that was mentioned above. And don’t
Know why you would feel I did anything illegal I won
That by submitting tickets into the drawing? Please
Check into this matter further I promise you I do love
Playing pogo games and I do not cheat06/22/2008 08:57 AM
On 4-15-08 I was told I won the $250.00 drawing. and have
The confirmed email, I have not received this prize as yet and was told to contact you
If I do not receive it after 6-14-08 all my mailing
Information is correct. Can you please update me when I
Will receive my $250.00 or is their something else I am
Suppose to do to claim my winnings?
Response (Brian S.) 06/24/2008 08:36 AM
Your incident has been reviewed numerous of times as
Everyone deserves the benefit of the doubt, but
Unfortunately your case will remain ineligible due to a
Terms of Service violation. Such a violation may
include the use of an automated device to play our games
or the manipulation of our games code. Unfortunately,
due to the results of this account’s review the prize
has been forfeited. I understand your frustration on
every level and I apologize for any inconveniences. If
you have anymore questions please feel free to respond
back to this email or please visit our website and
review our extensive Self Help Knowledgebase
Thank you for contacting EA Customer Support!
EA Customer Support
Response (Pogo Ana)
Thank you for contacting Pogo.com Technical Support.
Due to the nature of your issue, more time is required
for investigation. I apologize for any prolonged delays
this might cause, but please rest assured that we are
trying to handle your issue in a timely manner. During
this time, you may still update your incident with
additional information that might help us resolve your
issue without causing any additional delay. To update
your incident click the link above that says, “To view
or update your question from our support site,
We appreciate the opportunity to assist you and look
forward to getting you back in the game
Please accept our apology for any troubles or errors you
may experience from time to time and your help.
Need further help? Try the ‘Answers’ area on our support
Response (Pogo Irene) 06/22/2008 08:11 PM
Thank you for contacting Club Pogo Support.
The message you received was in regards to this
accounts’ questionable interaction with our games
after the account had been reviewed for meeting the
prize eligibility requirements. It is not until a player
claims a prize, that their account is reviewed.
Cheating in online games are activities that modify the
game experience to give one player an unfair advantage
over another player. Depending on the game, different
activities can constitute “cheating”.
The uses of macros, “bots”, “auto’s”, code
manipulation, “double-browsing”, token exchanging or
using 3rd party websites to assist a player in playing
Pogo games, are considered violations of the Terms of
Service Agreement. But in many typical cases, an account
being found ineligible, is do to the result of sharing
the account or through the use of so called “badge
helper” websites and services. Such an event could
have been at any time and in any game unrelated to the
game or time in which the prize was won.
Typically such services may claim they are untraceable
by Pogo servers and may not mention the repercussions to
player’s accounts for having used their products or
services. Sometimes you may find names such as
“Helpers”, “Buddies”, “Bots” or “Autos”
used to distract the player into thinking they are not
considered cheats, when in fact they are. Use of these
services allows players to have an advantage over
others, by increasing their token balance, status and
rank or reaching the Jackpot Spinner more quickly and
As a result of this review, the prize has been forfeited
and the account will be ineligible to receive any
additional prizes for a period of six months starting
from the date the prize was won. The account will be
eligible to receive prizes again after the 6 month
period of ineligibility. All future prize claims will
also follow this same review process, with the review
period starting after the win date of the previously
Due to the internal and confidential nature of the
information viewed during the review, we are unable to
share any specific details of the review with you. Other
questions regarding this matter will only be discussed
via e-mail. We will not discuss the details of any
reviewed players account over the phone.
At any time a player can view the Terms of Service by
clicking on the link at the bottom of the Pogo website.
The Official Rules of Pogo Prizes can be found by
clicking on Prize Rules under the Prizes button on the
Pogo home page. Use these rules as guidelines for your
Pogo takes these types of violations seriously because
of the adverse effects it can have on all players in our
community. Pogo ultimately holds the account owner
responsible for any actions taken on their account. As
stated in the Club Pogo: Official Prize Rules, “By
participating in the Games, the entrants agree to be
bound by the Official Rules. These rules will be
interpreted in Pogo’s sole discretion, and all
determinations made pursuant to these rules by Pogo are
final and binding.”
If I can help you with anything else, please write back
and let me know.
Customer Service Representative
Need help with Club Pogo? Click the ‘help’ button on the
top of most Club Pogo page