PizzaHut.com2 hr delivery??? texas city, tx palmer hwy poor management

Plced order @ 4:18pm on 11/24/18. Rec'd text @ 4:32pm stating on its way. After an hour & 1/2 called c/s & was transferres to store. Was told order coming out of oven & on its way. Waited another 1/2 hr & called store again. Talked w/manager, Ranice, who stated she didnt need an attitude & hung up. Order was rec'd @ 6:10pm.See the Top 10 Worst Companies in Texas City, TX Driver stated he was only driver working on a Saturday evening! Regretfully, I will not order from Pizza Hut again. This was 2nd order placed in 2 wks & 1st order was not made to order. Bottom line - new management is necessary. For a manager to HANG UP ON CUSTOMER is appalling. Corporate needs to investigate & a refund on this order would be appropriate. Ranice is a detriment to your brand & definitely isnt managing c/s with pride. Shameful.

Nov 25, 2018

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