Pizza Hut / pizza hut on fry rd

Katy, TX, US Review updated:

I placed a order, delivery guy never showed... Called the pizza hut back on fry rd... and was told that my order was delivered... YEAH to the wrong address... Then I asked for cooperate to file a complaint due to me having to wait another hour and was told that it was a franchise and didn't have a customer service number... Wow... let's all become franchise and dish out poor customer service... No one cared since the wrong address paid for the pizza

Nov 20, 2017
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  • Po
      Nov 21, 2017

    People make mistakes and you should try to be more understanding. Did you ask to speak with the manager of the location to see if they could do anything for you? Also, franchising has nothing to do with the quality of customer service. It has to do with store ownership.

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