Pizza Hut / no pizza / poor customer service
The first issue was a truly psychotic delivery driver. This man tried to step in my house, while telling me how he was "out to get the VA hospital" and "plotting to 'get' Pizza Hut" by suing for millions of dollars. This man stood ranting on my front porch. He drove a big white van (unmarked, you know like the rapist/murderer/kidnappers vans in the movies) and wanted to show me the inside of the van. NO THANKS!
Ordering Pizza Hut has never been a truly pleasant experience, but I love their breadsticks, otherwise I wouldn't ever go back.
This last time I ordered online at 10:00 p.m., received my confirmation etc. Well, at 11:22 p.m. I call and the little girl that answered the phone said the card was denied and so they threw away the order slip... interesting because I immediately checked my online account from my bank and look at that "Pending" was the transaction for Pizza Hut!!! Besides, aren't they suppose to CALL ME if there is a problem so I don't sit there for 2 hours waiting on a pizza that isn't coming?? (the answer is YES, they are SUPPOSE to call, according to the customer service hotline)
So I asked her how fast she was going to be able to get me my pizza... she said she didn't know because there are other orders ahead of me!!! I waited 1.5 hours! I called customer service to make a complaint, like that is going to do any good. Now I have to make sure this pending payment is cancelled before they take my money for no pizza. Grr. I could have just ate and gone to bed, but Nooo I'm waiting around, then going through this annoyance.
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