Pizza Hut
reviews and complaints

From world boxing champion to lowly pizza delivery driver - how the mighty have fallen.

I have been going to Pizza Hut for several years, I love the food. Yes the restaurant needs some adjustments. I've been in the restaurant business for 14 years now, it is very hard to find goood help. You will always run into the problem of being under staffed, customer complaints. There will always be customer complaints. But the GM of this Pizza Hut needs to take control of his employees. I was in there yesterday trying to apply for a management position, I have never felt so out of place. I asked for a manager, the young lady went to the back, then several employees came out to stare at me, there were several employees sitting in the dining room out the clock being loud. These employees could have been cleaning or doing something productive instead of sitting around getting paid for nothing. When the GM came out he said I'm Charles the GM . I asked about applying for a management position, he turned around and left me standing there. Then he walked across the restaurant and sat down with a lady and a small child. I was truly embarrassed.

I had no idea Pizza Hut was so corrupt, not including plastic utensils.

I am not exaggerating but on February 15 2009 Pizza Hut ruined my whole day. First of all the Order I placed came One Hour Late. Second they did not give me ANY dipping sauce for breadsticks. But that's not even the half of my concern. The WORSE thing is that they delivered RAW Chicken Wings. I am not exaggerating I have pictures to prove it.

I called and they didn't want to do anything useful, they just say they would give me credit towards the next order that I would never place, so they were not helpful or polite. I work in Sales for at&t and get thousands of customers and I will make sure EVERYONE knows how bad Pizza hut is. All my customers, family and friends will know about this HORRIBLE Experience.

I was at the Pizza Hut in Siloam Springs Arkansas and had the worst dining experience there. The floor was dirty, the tables were all covered in food and I didn't see anyone trying to clean the place.

We waiting for a waitress to take our order for 20 minutes. When she finally came she didn't offer us drinks or refills. We had no napkins on our table, and I had to get silverware myself. I asked to speak to the manager but no one came.

Our pizza was served cold, and the salad bar didn't look fresh. I will never spend another $ in this place.

I do delivery once a week and come 2 to 3 times a week to the store because my kids love your pizza. But for the last 6 months the service is unbearable. You have the rudest people working for you. I will not spend another penny with a company that hire nasty and rude people like you do.

the only reason she's still employeed is because the manager either doesn't want conflict or doesn't care as long as it doesn't effect him or her directly. she needs to be fired, plain and simple. there's no excuse for being nasty to the customers and telling other people to spit in the customers food. the manager needs to realize that there are alot of people who are looking for work, and that replacing her would be just that easy.

Stop takin [censored] from everyone! If someone gives you an attitude show them who's boss beat their effin face in!

hfksdn, sdnfk;asfws

hello my name is mrs kerry adams i went in to pizzahut in bury st edmunds this everning i ordered a tuscani for you which consisted of garlic mushrooms and chicken and mushroom pasta bake. it took about 7 minuites for the lady to bring the drinks out because she was chatting to a member of staff then the starters come out that was fine but half way through eating that the duty manager came out and told me they had non of the pasta i had ordered and that i would have to choose out of the two that they had in stock which were : alfredo and the arrabiata so i chose the alfredo which came out cold so i took it back and when it came back to me it had been re heated i didnt get a check bace so i did not eat it when the lady come to take the plates away she failed to notice i had not eaten it and went on to ask if we wanted any thing else we said no when i went up to pay dan the duty manager just said to me i take it u want to pay the rest of the bill i replied by saying my food was still cold and the chicken and pasta was hard he replyed by saying well you have still got to pay for it if you dont i will ring the police so i payed the bill and asked for his name he scribbled it on the back of my reciped and told me he was the manager he gave me a menu with your email address on it and said if you have a complaint inform this address he was very rude. i would like this matter to be taken further if i dont hear anything i will be going to the consumer rights councle.
yours
mrs kerry adams

Letter stating Final Award Notification of winnings in the amount of US$130, 000 based on a drawing held on February 24th 2013 and claiming that previous notification had been sent.

If you speak like you write, I understand the communication issue. "recdepytionist" is not a word in the English language. Nor is "whenb". "I am a hard work guy" alone is a difficult sentence to understand so I completely see the problem here...and it doesn't have to do with Pizza Hut.

RACIST? so you want to make a complaint now! Just cos she refused to serve you dont make her racist! Just because your foreign you think if someone looks at you strangley or speasks to you in a different manner do you think that is racist? You obviously dont know the meaning of the word! Go to dominos who cares! All i know is that you were the one in the wrong and you were the one that lost your temper! Do you know what some people really are pathetic! All this over a poxy pizza! hahahahahaaaaa

I work did work in Pizza Hut in Aldershot, and i was there on the night when she was refusing to serve you! The reason was is because you were being difficult and swore at her! You were being really rude! She wasn't being rude to you at all, she was trying to explain something to you and you were having none of it! You didn't understand what she was trying to tell you!

I don't k now whoever wrote this discriminatory text above, but I can only say that you have no idea what you are talking about.

I am fluent English speaker and I also can prove it as I've got 7.0 on my IELTS English exam. I am also fully qualified solicitor and I hold a Master degree by University of London in Banking and Finance law. So, before you do your discriminatory comments you must know with whom you are talking.

I am living, working, studying and paying taxes in this country since Mar 2004, so I can speak English as good as many English native.

Also, I am Brazilian, so in Brazil we do not speak “Hindu”, we speak Portuguese, and also “Hindo” is wrong spelling, so you must write HINDU. I am amazed how you can judge me with your poor comment above.

I hope I can get more help with your management to discuss my situation as it was quite unfair the way I was treated in the Pizza Hut Aldershot. If that employee continues to attend people out there many of your customers will change from Pizza Hut to Dominos.

I've got a relly good attention at Dominos, without any problems and I was respected as a human being, not like you and your colleague from Pizza Hut treated me.

Anyway, just to let you know, I work with medical assistance here in this country and I provide assistance by telephone call all over the world. Also, I don't deal only with English language; I am also fluent in Portuguese, Italian and Spanish. Is that good enough to you? So, if I was not fluent in English I couldn't do the above isn't it? Is the problem with me or the staff attitude?

So, now you know a little better if whom you are talking.

I hope I get someone more qualified to answer my complaint and I demand the name and telephone number.

Best Regards,

Fabio Ambrosio

If she is unable to understand you, she will be unable to help you.

One thing you might try to improve your english, do not speak Hindo or whatever it is you speak with your wife and mother in law. Insist that English only be spoken in your home.

In this way, you will get a feel for how to communicate effectively in an English speaking country.
So many people have bad english because they also import their family members and mainly continue to speak their own language in public, which will irritate that countrys citizens and result in perceived discrimination.

I appreciate the poster. At least he has the balls to step uP to the plate and tell the TRUTH! And not being able to tell the GM in fear of him just shutting him out...No WONDER he was frustrated! And Big Al...You're probably the friggen jerk that WOULD spit on someone's food...You are a complete JERK! I hope you bite into a roach the next time YOU go to Pizza Hut BIG AL!

i have worked for pizza hut for about 2 years as a driver and i could have moved up to cook r managment but i didn't want to i like to drive but yes i don't work for them anymore i was terminated and yes the manager i worked for and assistant manager was both discriminating managers, and there is sexual harassment there too and i plan on reporting it to the right people

Dude if worked at Pizza Hut for 2 years and have not been promoted to managment, you are either stupid or have grease under your finger nails.
I bet last time you went to Burger King they dropped your burger on the floor, spit on it and put on your bun, and guess whatt? you are still alive!
If you dont like your job go into politics!

It's a shamethe service has gone downhill, i have grown up ordering from this hut and had no problems, now it's a different story! The pizza's take soo long to arrive eventhough i pre-order online atleast a few hours in advance, have had to complain on several occasions on the quality of pizza..., not only does it arrive late but its also undercooked? Also, missing items? I kept coming back to order from this hut as I thought they could only improve but I was wrong. This hut is poorly organised, do they even understand english at all!? Don't bother spending your hard earned money here, only way I can see improvement is either get rid of the current staff and hire those with a real passion for food and service otherwise just close down!

bagi org2 yg bg komen kat atas ni, x payah la lg mkn kat piza..staf2 piza pun bknye suke kalau korang datang makan..gaji diorang kecik, keje penat nak mampus..yang korang plak dh tau bz nak masuk jgk..

Went to Pizza Hut Limbong Kapal, Alor Setar on 16/9 about 9 pm. Ordered a prawn olio spag. + super supreme.
Plus point to note - it is a new outlet with the right ambience for a fast food operator.

But sad to highlight - though it is only a rm50 meal but the food is far below expectations...the spag is tasteless and
the pizza is short of the actual ingredients /toppings.

Service level is below par..pity to the hardworking staff that suffers due to the poor system adopted.Some check and balance need to be carried out to ensure the franchise branding is being uphold.The service button located at each table is not workable though it rings as no one giving the right response on every call...And many patrons left with
a bad experience and dissatisfied...

Personally, i am not suprise if the staff turnover is high as the operating system is in need for a re engineering!
FAST!

Something that I feel very unsatisfied when I attended to Pizza Hut, Pontian Plaza, Johor, Malaysia today (11/9/2010). I know during the Ramadan, there would not enough employees to serve customers especially the peak hours (lunch time). That was fine if those employees can tell me needs to wait because not enough employees but they didn’t do that, and they just ignore me when I entered the restaurant when no seat. After waited till empty seat, I sat down and called their service but they ignore me. Moreover, the cashier who saw me sat down and waiting, she also didn't give me any response and even gave me a supercilious look. And those customers who came later than me they gave the services first, that was made me very annoyed and I felt very dissatisfied about those employee’s services and attitudes.

Assalamualaikum/Selamat Petang...

LEMPENG BERLAUK OR PIZZa!

Saya telah ke pizza Tangkak pada 17.06.2010 jam 9.15 malam untuk membeli pizza. Saya telah order dua pizza, satu pizza baru dan hawaii chicken..disuruh menunggu 20 minit. saya faham...
Setelah agak lama menunggu seperti buah yang tak jatuh.. pelanggan selepas saya telah mendapat order mereka..saya masih lagi menunggu..pelanggan lain dapat lagi order mereka...saya masih ditempat yang sama ...menunggu terus menunggu...bukan seorang pelanggan mendahului saya malah lebih dari 3...orang pelanggan saya mulalah tertanya-tanya macam mane order saya...Hinggalah saya bertanya sendiri...staff lelaki terus naik ke tingkat atas melihat apa yang berlaku..tidak lama kemudian beliau turun ke bawah membawa dua kotak pizza..lalu dibungkus staff perempuan dan dihulurkan kepada saya...staff lelaki meminta maaf atas apa yang berlaku...
Apabila sampai dirumah saya membuka kotak pizza hasilnya amat le tidak memuaskan hati itu yang saya namakan LEMPENG BERLAUK ATAU PIZZA...LIHAT GAMBAR yang saya sertakan...
Displin staff pizza Tangkak, Johor tidak memuaskan...terjerit-jerit macam pasar... tidak profesional...macam staff piza muar...jadilah REMAJA YANG TINGGI IQ dan EQ... Perbanyakan program motivasi untuk memberi kesedaran akan tugasan yang diberi dan bertanggungjawab...Sekian wassalam...Bye...Bye...

3 hb 12..jam 1230 tghari..pizza hut port dickson.. service terlalu teruk..kami ordr set lunch express..sejam kami tunggu, yang kami dapat cume air dan sup sahaja..bread stix pun kami dapat selepas sejam..service yang ada seolah - olah tak beretika..mengunyah chewing gum sewaktu melayan customer..srvice permpuan melayu brtindik di hidung, baju tak tight in sampai atas.. tak alert dengan kehendak customer..kami tanye kenapa pizza kami pizza lambat sampai.. alasan yang dibagi computer surver down..sedangkan kami order sebelum black out.. order kami pun tak punch dalam sistem..ramai yang datang masa tu semua tak puas hati dengan layanan yang diberikan..tak ada seorang pun manager yang berada di kawasan dine in waktu tu baik ALL STAR, DM ataupun RM.. Dan yang pelik juga, tak da seorang pun yang menjadi door person.. bukan itu yang penting ke..ini dah kali kedua kami terkena..1st pada bulan puasa haritu..kami dah booking untuk berbuka puasa pada ptg pukul 4, tapi bila kami sampai dekat dengan waktu berbuka, satu pun yang kami booking tak disediakan langsung sehingga kami terpaksa berbuka pada jam 830 malam...tolonglah...be more alert...improve your service...jangan sampai regular customer seperti kami berpaling pada fast food yang lain.. tq for your attention...

Is this the biggest problem in your life that you come here to whine about it?
Good grief- get over it.

I don't know what a Work Release Program is but it sounds like some form of correctional rehab program. In any case, what hold true in Alabama, USA also hold true in British Columbia, Canada.

I have personally witnessed the abject abuse of management on staff (who by the way are not ex-cons, but just folks who live in a community that lacks development). What concerns me is that this franchise, like other YUM brands (check out their web page) market themselves as corporately responsible. It may be that head office sees community donations as validation, I, on the other hand, suggest it is more about receiving a charitable tax credit.

The disrespectful treatment of economically vulnerable employees contradicts any message of good corporate citizenship. I wonder how Alexis de Tocqueville would qualify this schema?

Baru-baru ini, saya dine-in di pizza hut sri petaling, saya tidak berpuas hati pada seorang staff bernama AIEN(ALL STAR). Cara dia melayan saya seolah-olah saya ni pengemis. Mood saya nak makan terbantut disebabkan muka masam dan kurang ajar terhadap saya. Adakah ini cara dia, orang berpangkat ALL STAR melayan custom?Siapa dia?Kalau rasa tak nak kerja, lebih baik berhenti.Apa guna ada serv charges jika layanan buruk yang saya dapat?Bukan saya minta dilayan seperti raja, tapi tolong hormat custom.. Jika dia ada masalah, tak perlu tunjuk muka depan orang. Tapi yang saya pelik, bila dia melayan staff lelaki bukan main baik lagi.Boleh pula dia senyum, tapi kenapa dengan orang sekeliling dia menunjukkan ekspresi muka yang kurang menyenangkan(menyampah)? Saya rasa ramai custom yang pernah terkena seperti saya dan saya rasa dia patut dikenakan tindakan yang wajar dan tegas. Bayangkan pihak anda berada ditempat saya! Tolong ambil tindakan tegas.. saya masih tidak berpuas hati dengan layanan pihak anda terutamanya staff ini...

Pelanggan setia
leezz

So after five times you finally said that enough is enough? Wow, thats too bad that it tool you that many times to finally figure something out.