The complaint has been investigated and
resolved to the customer's satisfactionResolved Pizza Hut — charged for pizza never delivered
resolved to the customer's satisfaction
I was billed $28.52 three weeks ago by Pizza Hut for pizza that they never delivered. A week ago I complained to the store about the charge on my credit card, and I'm still working to get this taken care of. I've spent a few hours dealing with the location, and even tried to get assistance from other Pizza Hut stores in town.
I orded a few pizzas to be delivered from Pizza Hut's N. Nevade Delivery/Carryout store in Spokane, WA on 17 March 2009 for myself and the people I take care of. The total came to $28.52, which I gave a credit card over the phone as method of payment. After an hour, I called to get an idea of when the pizzas would be delivered. The person at the Pizza Hut store said that they had received no such order, and that no charge had been made (no ticket had been generated). I asked to speak with the gentleman that had taken my order, and after a minute he recalled the order. He asked if I would like to place an order. I reminded him that we had just determined that I already had placed an order, for which he had taken my credit card number and asked me to wait while the approval came. I decided that perhaps it was time to speak to the manager, whose name was Jeff, and he informed me he was the boss of bosses for that store. Jeff offered to take five dollars off the order, and he would make a new charge, and they would get started making it.
Thirty bucks is a little too much to pay for pizza that takes two hours to get to hungry people, in my opinion, and $25 is still in that category. I explained to Jeff that he might consider doing better, and at least appologize for the lost order. Jeff said five dollars was more than generous, and maybe I wouldn't like to order afterall. I agreed, and we had soup, salad and sandwiches for dinner (which was just fine, because at this point we were all very hungry).
A week ago I was checking my credit card statement, and saw that Pizza Hut did charge me for my order on 17 March. I called the store and got another manager (I'm pretty sure he told me his name was Steve when he answered, and Jeff when I asked him for his name. Perhaps all Pizza Hut employees are empowered to become Jeff the Manager when there is a problem, and become insensative and inneffective at customer service. Jeff informed me that they would reverse the charges right away.
It's Friday now, 10 April, and today while reviewing my current credit card statement, I observed that the charges had not been reversed. I called the Pizza Hut store and was connected to Ryan, the top dog manager at that location. Ryan reminds me a lot of Jeff, but oppenly rude. Since I'm certain I hadn't spoken to Ryan before, I started telling Ryan what had happened and why I was upset. Ryan asked me, "could you get to the point? I don't know what your problem is, " after I had been talking for maybe thirty seconds.
"Okay, Ryan, you guys charged me thirty bucks for pizza you didn't deliver."
Ryan asked me to explain what I was talking about, so I continued with the story that he had decided was without a point. Ryan gave me another few seconds to talk before he began talking to someone else. Perhaps he forgot I was there. After a few seconds of him talking to someone else, he told me I needed to bring the statement to the store, and he would decide what he was going to do. He started talking to someone else again. I hung up.
I make minimum wage. If I had gone to work for the same amount of time I've been getting poor service from Pizza Hut over this one order, I would have the thirty dollars in my pocket and my three hours would have been spent doing something enjoyable.