The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Pizza Hut / I ordered online and never received my order.

1 Goodlettsville, TN, United States Review updated:
Contact information:

I ordered online for my family's dinner on Monday November 1st because I got off work late.We waited and waited and nothing ever came, and by this time everywhere around us had closed and I had to explain why we didn't have dinner. I had got a confirmation email saying it was on it way. I ordered from the Pizza Hut on 913 Rivergate Pkwy
Goodlettsville, TN 37072
I think I should have gotten a call at least saying they were no longer delivering, I understand it was late, but they said that they were still delivering, so assumed everything was ok. It sounds small, but where I live after a certain time everything closes down and we didn't have any other options...I believe it to only be fair that they repay us in the food we asked for, that's a lot easier than explaining to a 9yr old boy why he doesn't have the food I promised him...Thank you for your time.Thanks, Mark. Your order will be delivered on . ( This is a copy of the email I received] sorry im not sure how to attach the email, and it will not allow me to attach it unless it's in a different format, I can screenshot it you need me too, and send it from my phone...
NOVEMBER 1, 10:55 PM

913 Rivergate Pkwy
Goodlettsville, TN 37072
YOUR ORDER - 3181101220221001184023422
Placed on November 1 at 10:02 PM
1 Ranch
1 18 Pieces - Garlic Parmesan - Traditional Bone-In
Delivery Instructions: COME TO side DOOR PLEASE
Order Total: $27.14
HUT REWARDS: You received 48 pts for this order.
Excludes promotional points (e.g. Limited time point offers). All points will be made available within 24-48 hours of purchase.

Nov 12, 2018
Sort by: UpDate | Rating


  • Ch
      13th of Nov, 2018
    Best Best Advice +4 Votes

    Shouldn't make promises to a kid in case something happens.

Post your comment