Pizza Hut / bad service

Orion, IL, United States Review updated:

July 3, 2016. The waitress was doing an excellent job (Anna) for what she had to work with. The girl cutting/boxing the pizza's was throwing the pans around, sometimes on the floor. She also threw the pizza's in the box, missed a few times & tossed them on top of the pizza. If I was a customer & saw her do that to my pizza, I would have refused it. We attempted to call the manager, all he wanted to know was how we got his phone number. Then he hung up on us, never once did he ask what the issue was. We found out they were way understaffed & he was suppose to be there working. I have never had a manager hang up on me, all we wanted to do was notify him of how one of his employees was acting. I know other customers heard her. We also did not get all of our order, ordered 1/2 & 1/2 but Anna gave us a free pizza. We also did not receive another item, but that was taken off the bill. 2 other customers had the same issue of not getting everything they ordered. I'm 49 & have been in customer relations for many years. I honestly would fire the girl cutting/boxing the pizzas & definitely would fire the manager.

Jul 05, 2016
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  • Br
      Jul 05, 2016

    We were just disappointed, we have been there many times & never had a major issue like this before. We will go back, but hopefully the manager will no longer be employed there

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