Pizza Hut

I contacted pizza hut online at 2:00 Sunday 2/07/2016 and placed an order. They referred me to the store located at 2601 Highway 80. The order was for
5:00 Pm. I hadn't received my pizza by 8:00 so I sent my brother to check on it
since i had called 21 times but couldn't get through to talk to anybody.
When he got to the store he found out that they hadn't even started on it yet. It is now 9:14 and my brother is still in the store waiting for my order.