Pick n Payextremely poor customer service

I purchased 3 x garden hoses from pick n pay silver lakes branch on 26/04/2017.

Silver lakes branch currently has no stock as I purchased the last three.

One of the 3 hoses purchased appears to have a blockage.

Because silver lakes has no stock currently I requested an exchange from pick n pay faerie glen branch as they currently have stock.

I provided proof of payment plus my pick n pay loyalty smartshopper card.

However the manager at faerie glen pick n pay hypermarket refused to assist and informed us we had to go back to the store where it was bought from to get a refund.

Please explain how this is customer (Non) "service" as I now have to make a 3rd trip to silver lakes in order to obtain a refund and then I have to drive all the way back to faerie glen hypermarket to "re-purchase" the faulty item.

Eagerly awaiting your reply.

May 02, 2017

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