Shoppers Drug Mart

I recently purchased this product as it was on sale and I used it last night. I followed the instructions on the side of the package and when I pulled the strip off it burnt my skin. I woke up this morning to a red and irritated mark in my nose that is in pain. My nose is now very sore and irritated. I have used the Biore ones previously and never had an issue. My face was not burnt prior to and no acne on my nose. The strip peeled off Eith no issues at the time. I would like to submit a claim

Hi there,
I would like to suggest a change in the way your makeup section staff approach the customers. I recently shopped twice at the store on king and Peter and felt really really uncomfortable. When I was approached by staff both times telling me that, "I can cash you out once you're done shopping." The second time of my visit, the staff followed me around the store and gave me an impression that she had to spy on me as if she thinks I wouldn't not pay for the products. I felt very uncomfortable and looked down upon. I got offended and decided to pay at the regular counter. She took the products off my hand and insisted me to go with her at the makeup section counter. I was upset at this point so I asked her why they always tell me to cash out at the makeup section. Though she explained to me that it helps with her sales number or commission, I still felt the need to write this up. I am sure that many people would feel offended and uncomfortable when they are told "I can cash you out when you're done." As if they don't know they need to pay for things and also followed around without privacy and time to pick out what they want. I feel my rights as a customer are violated. I think this really should not happen ever again. Please train your staff properly and let them know this way of approaching customers not only doesn't work but it will always cause problems for both parts.

phone rings incessantly almost nevers answered...even after twenty minutes two pr three times. Even if you give your prescription first, the more you complain the faster they fill your prescriptipn first. Other customers complain about professional mistakes...they should go on t.v. with proof. employees fatigued and keep apologizing but after some years these are lame excuses.

Went to SDM in Qwanlin Mall on Ogilvie Street, Whitehorse Yukon to get a prescription filled. The Dr.'s office had faxed it over before I arrived. Got to prescription counter two females sitting talking doing nothing and I gave them the original prescription and said you would have received this by fax. One female asked the other about it and she said yeah that's the one that came in that we were talking about. The other female pulled the fax prescription out of the GARBAGE and said it didn't go through so we threw it out. She showed it to me and the Dr's office sending it had stated on it if they needed any help to call her and put her phone # and this was showing on the fax as well as most of the prescription - only the bottom part was blacked out. Name and Dr. sending and prescription was still legible. They said it would take two hours to fill the prescription and I said that wasn't acceptable. They said you can go somewhere else. So I said I would and I told them they were always so slow (have had bad very slow experience with this store in the past). They both then said well you have a nice day in a mocking tone. I took my prescription to another pharmacy and it was ready in 15 minutes. I have waited for a prescription at this SDM for 45 min. because they told me that would be how long it would take and when I went to pick it up they have told me it would be another 30 min. Really unacceptable. I never use SDM for my prescriptions this time it was for my husband but I have changed his information to another pharmacy.

Hi, I visited shopper drug mart location at 7538 120 Street, Surrey, BC, V3W 3N1 on Aug 21, 2017 at about 5:20 pm and I had the worst customer service experience of my lifetime. I went to shop for a perfume. Since, I shop there all the time for perfumes, beauty experts present there told me in the past that I can test the fragnance if there is an open package because they don't get samples for clearance perfumes. There were a couple of open boxes of FCUK her perfume set, so I tried to test the fragnance but then I thought I should ask for beauty expert's permission before testing the fragnance. She said it seems to be unsprayed so don't test the fragnance. So, I simply asked the beauty expert "Nadia" for her advice on the fragnance. She said its good so I said ok i will buy this pack. While I was making a purchase, an employee named "Jasleen" came running after me along with a man and started blaming me that I was trying to steal this perfume set. I explained her that if I had to steal it why would I bring it to the beauty expert to ask for her permission. People started looking at me as if I am a theif. I told them that I would call cops if they dont stop harassing me and they all started laughing at me saying you can do whatever you want. There was this another south asian manager in her 30s who was also watching all this and laughing. He wan't wearing a name tag so I dont know his name. I felt so embarassed that I went back and gave my paid perfume set to "nadia" beauty expert and told her to give it to Jasleen as a gift to give her proof that I am not a theif. Neither me nor my family members are going to shop at shopper drug mart until they gave me a resolution.

Thank you for the excellent retail service you provide. The superb service and selection is what makes you better than the competition.

In Guelph, you have Post Office Outlets, but do not deal with student loan applications. That is fine. You are a Post Office, however, and can still send mail. And. You have photocopies. That is all that is needed to submit a student loan application - photocopy the documents and mail the package.

However, on two occasions - both in Guelph, at Your Clair location and at your Bulfrog Mall location - I was sent away, curtly and impolitely. Especially by manager, Sarah, at your Bullfrog location.

Perhaps a more tactful way of handling this situation would be to both inform us that we can not have our identity verified, but also inform us that you do have a photo copier and can submit the application by mail.

Having been so frustrated by these incidents, I left afterwards without completing my shopping. Zehrs on Clair received my business. I would like to also mention that Jon at your Clair location left me to wait for several minutes before coming to help. And. That Sarah left before the issue was resolved.

You do have many savvy, intelligent and hardworking staff members, many of whom have been of great help and service before. However, this event has damaged my perception of you. I do hope you address this issue in a way which will ensure the growth of your business and service to your customers.

Thank you for reading and addressing this comment.

Best Wishes,

Evan Williamson
[protected]@hotmail.ca

I recently moved and had to switch pharmacies. I am now at Shoppers Drugmart at College & Ossington (Toronto) where I have to go every week for Suboxone ( pharmacist : J. Chen) dosing and 'carries' for the rest of the week.
I cannot believe how Shoppers treats 'recovering addicts'. It is 100% demeaning!
They should not be allowed to make you sign a 'contract' before agreeing to dispense medication to you. I did not have a choice but to sign the damned thing; this is the closest pharmacy to me and indontbhave time to commute to another pharmacy. It also takes a very long time to dose & pick up your medication.

Other pharmacies/ pharmacists do not require a 'mid check' and ' final check' . They don't make you sign a contract agreeing to be treated like a stereotypical addict. The pharmacists always appear flustered; this is in part because of Shoppers rules & regulations - they have to get out a big binder for you to sign for each dose, they cannot prep carries or as they say 'process the prescription before specified date'. I understand It's a big business with strict rules but c'mon... ISome people just want to dose and pick up their medication and get to work.
I have no idea what they think you're going to do with partially dissolved Suboxone. I'm on a low dose, I go to Shoppers the same day & time every week. There is obviously nobody waiting for me to run outside and spit a dissolved dose into their mouth!? SERIOUSLY! This pharmacy is so rigid and blatantly stigmatizes recovering addicts like nothing I have ever seen. I will be looking for a smaller pharmacy that does not belittle their clientele.

Although I very much enjoy shopping at this location Laurier and Bank Shoppers Drug Mart in Ottawa Ontario, the heat in the store is unbearable making it very uncomfortable to shop. It has large windows bringing the hot sunshine in making it very sticky and uncomfortable this summer.

There are some fans scattered through but I can only imagine if it is uncomfortable for me to shop there, how must it be for the staff there. They are friendly and helpful but clearly feeling the heat and discomfort too.

Until this is fixed and air conditioning is fixed I will be shopping at a different Shoppers Drug Mart. I really like Bank and Laurier but even though inconvenient I will now shop at the Rideau Center store instead.

Thank you for your consideration

Kind Regards

Anne C.

i have been to this location last night .. i greet the sales associate doing cash that time and was badged ( supervisor ) but she did not even replied me hello / hi / good evening etc ...moreover, not treated as a customer !
after paying my money, not even said bie or anything else .. she was just standing as dumb ! not even said a single word ..
i have also been doing customer service job since 3 years .. never treated a customer like that ..
i greet her by myself only while arriving and leaving both ..
this was most bad experience of mine visiting orchard park location in kelowna and was attended by Deepika ( supervisor ) ..
will .never be there again .. Sorry but felt really bad while i was there ..

No7 Men Energising Face Wash, UPC code on the product: [protected]
150 ml

face wash liquid found very watery (flows very fast). And as the container is designed to put upside down, it flows even faster when I open the cap. Not at all happy with the consistency of the product. Another thing due to very less viscous liquid, half of my face wash just leaked out from the container. Later I find out that it is leaking from the cap too.

I have product available for return for the purpose of investigation (if needed).

According to Shoppers flyer this weekend - August 12, 2017 - if I spent $75 on cosmetics I would receive 20X the points! I use Shoppers all the time and have collected points and enjoyed the benefits.
Before I started shopping wanted to make sure that hair products were included in the "cosmetics". Yes!
Purchased hair products, skin products, some miscellaneous things like butter and potato chips. Total bill $111.00 and change.
Left the store to see my total points on the receipt. Just 1000 points! I was expecting much more.
Go back into the store for an explanation. It seems 20X the points is only applicable to the "higher end products"! The cashier pointed out two aisles of products that would only give me 20X the points!
This is not clear at all. I'm really angry because I made a point of speaking to a clerk before I started shopping!
They checked by bill and stated that only $35 worth of product was applicable to the special.
As a life long Shoppers client...I am upset and angry at this misrepresentation, particularly when I asked ahead of time about products that were eligible.
The staff needs to be educated and point out the two aisles that allow a customer to benefit from the deal.

I use my optimum coupons a lot that are applied to my card and today was the last day to use my coupon for 8000 points if I spend 30 dollars or more and I had forgot my card so I went back into store to have points put on my card and my coupon for 8000 points didn't apply. Im very upset about this . We are given offers and coupons yet they don't work. I would like my 8000 points because my coupon expires today

10 Aug 2017 around 20h10 at location
Shoppers Drug Mart (269 Main Street, Fredericton, New Brunswick)
There was only 1 cash open, which I expect this late in the evening. There were nine people in front of me in line. A young female employee with dirty blonde hair in two long french braids was talking to 2 friend an aisle away from the very busy cash. She ducked down behind a shelf and said to her friends "did anyone see me". She eventually popped back up saw I was still looking at her and proceeded to pretend she was showing her friends something further to the back of the store and continued to socialize. I am not impressed I am used to above average service in your store. I would also like to mention the young lady (Laura) working the cash was very pleasant and professional.

I had stopped by two weeks prior to my inquiry to fill our last vaccine medication and was told all would be fine even though they had recently changed ownership. When I called the week we were to have our final scheduled vaccines, I was told the medication is not available and is on back order. I asked what they could do to help me out. The reply was "I don't know what I can do, it is on back order". I said that it had been my previous experience as a Shoppers Drug Mart customer that the pharmacy calls around to try to find this medication. Shoppers response was basically we don't have time but you can and if you find a pharmacy that has it then the prescription will be transferred, but good luck as the product is on back order. I got upset and hung up. We called three pharmacies and two of them had the medication. The pharmacy we chose was very helpful. They had the time to call Shoppers for me to have the prescription transferred.
Note to Shoppers Drug Mart Customer Service is everything. If you don't have the time for your customers I will gladly give them the name of a wonderful pharmacy that does.

Good Afternoon,

I am writing due to two major issues I have had with shoppers pharmacy in Angus Ontario.

The first issue occurred when I was taking morphine for my back surgery; last year 2016.I went to fill a prescription and the pharmacist said you filled the prescription.
I went home thinking I must be crazy, checked with my doctor. Called them back and then had to go in to straighten out the issue and the pharmacist was rude. I spoke to the owner of the pharmacist in Angus and she apologized and sent myself and doctor an apology letter.

The recent issue that just occured in July 2017, I had seen a dermatologist in Vaughan for my daughter and got the original prescription copy to give to my shoppers in Angus (the drive to Vaughan Ont is 1 hour)

While on vacation my daughter runs out of her prescription so took it to the pharamcy in Greenwood Nova Scotia to transfer from Angus; I then find out they lost the prescription and filled one from June of last year? I call the pharmacy and they explain they have nothong on file?

I have now switched to Guardian Drugs due to these errors that are pretty obviously unnecessary stresses I have PTSD and this creates a lot more stress!

I am very disappointed in the incompetence of lossing a prescription and it should not be so stressful to deal with a drug store.

Sincerely,

Julie Anne Wright
[protected]

August 4/2017. The SALE price tag on a shelf was right above the granola bars. Got to the check out and turned out that the price tag was for a different product on a bottom shelf. It's so misleading and deceiving. In addition, its very upsetting. When i approached the staff, I was told that it was not confusing at all and that the manager decides what to put on a shelf under the price tags!

Yesterday I entered the shoppers drug mart in the Prairie Mall location looking to exchange a product that was purchased under the wrong shade of foundation. The process for exchange at shoppers is a return then repurchase. My foundation was returned and the employee needed an override in order to change the pricing of the new foundation as it had increased in price within three days. After the third call for a supervisor (I had been waiting over 10 minutes at this point) one finally came over to proceed with the price change. She did not understand what was going on and had to call another supervisor in order to change the pricing. After another 5 minutes of waiting for the second supervisor to return the page I was informed that they will not do price changes and I would have to purchase it at the new price which was $5.50 more expensive then what it was three days ago. After waiting over 20 minutes there was no resolution and all three customer service representatives were unknowledgeable, rude and had horrible customer service skills. Do not purchase from Shoppers.

On July 25, 2017 at 3:49 PM I was paying for the beauty products that I bought worth $353.66 and I was being attended by Ms Sylvia who was very rude and misbehaving with me and my friend. I requested for a few samples that I always get after shopping and I try those samples to make further decisions for next purchase. I am doing this for last 12 years at this location but was never treated in such ill manner. As soon as I requested she started saying you didn't need acne cream, you didn't need tanning cream. I said how did you know what I wanted to try. Shoppers introduced the practice of providing samples and I always try various samples. Sylvia started behaving in ill manner and I said next time I would not come to you when she screamed and said "Don't come". Sylvia does not know how to treat the customer and she should not be working in Customer Service. Now I really have to think about the customer service provided by Shoppers and decide if I am to do any further shopping there.

Very upset shopping at 20 Warren Ave store in oshawa ontario at 9:31 pm. I picked up a few items and seen the chocolate milk in sale so I picked up 3. I got to the cash and the cashier said it was the wrong one I then told her the entire shelf is full of just this kind why would they fill it with the wrong one and not take the sign down. She then asked if I wanted to buy it or not of which I replied not at the reg price. I don't think that was right as the shelf was full I wasn't the only person this happened to this evening and u can search my optimum card as to how much I spend and shop there but this has put a bad taste in my mouth.

The senior pharmacist at this location was preventing his employee from assisting me in finding another location that carries the medicine I required. His reasoning was there are other customers and implied that our needs weren't as important as those of the other customers. His tone was very disrespectful and his rudeness needs to be atoned for. Person name was Javed