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Pep Boys / appointment

1 Denver, CO, United States

Last week I made a appointment with a store located on 120th in Thornton Co for Thursday Dec 28th, as a business owner I had to re arrange my day to get there on time. My car was clunking and I was getting very worried, I also asked for a oil change to be done and I severely needed a rear window wiper blade. When I went in this girl yet very unfriendly girl that could not hardly get up and down out of the stool, told me the tech isn't in until Friday yet he is booked with cars and I cant put you in until the following Monday, I just stood there in awe, can I at least get a oil change and a wiper blade, she replied our bays are full it would be a few hours, but we can do a wiper blade. Really!!! I have a appointment, she just said sorry the tech is not in today. They can't call the consumer to tell them before going in, horrible customer service but by the reviews it is a good thing they didn't touch my car! I just opened a pep boy credit card that I instantly closed I will never be back. Pat

  • Updated by paws500, Dec 29, 2017

    Don't make a appointment and don't leave your car

Pa
Dec 29, 2017

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