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Panera Bread, Cafe 4238 / bias and discrimination, no customer service

1 Sherman Oaks California, United States

I stopped even trying to order food at the Panera Bread Cafe in Studio City. The food was rotten and stunk, and the service completely nonexistent. I started to try and buy a few things at the Panera's in Sherman Oaks. In five visits, even when there was no line, I waited an average of 20 minutes to order something from the bakery. Today, after a 2 month delay, I went in and stood ready to order. After waiting for more than 5 minutes, watching various Panera employees scurrying around, ignoring me, a fellow walked in, and "BOOM", two women immediately said "Can I help you?" to him. I had to remind them that I had been there for 5 minutes before he walked in. The women gave me dirty looks. Finally, I got a bit of service, and as I have been doing for 2 years now, I ordered just an item or two, and left. The people managing and owning Panera's are so out to lunch and in denial, I wonder that the business still exists.

Jun 22, 2015

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