[Resolved] Overstock.com / scam
I ordered curtains from overstock.com and tried to cancel before they were shipped but was too late. When I received them in the mail I returned them immediately without even opening the box they were shipped in. Upon return, overstock initially refunded the price (less cost of shipping) then sent another email and said they deducted $40 more because there were hairs in the package. I called them and said I didn't even open the package and the CS person "Jessica" was almost laughing when she told me that they could not restock the item due to hairs. Again, I did not even open the box it was shipped in. I have seen other posts where overstock has said there were hairs in the returns. Has anyone ever seen the proof of these "hairs"? I think this is a scam that they are pulling, especially the way "Jessica" was responding to my call. Does anyone know of any class action suits against overstock?
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Overstock.com Customer Care's Response, Nov 04, 2011
Hello Jo Ann, We apologize for any inconvenience caused and would like to further discuss the issue. Would you mind sending your order/contact information to [protected]@overstock.com? Thank you!
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