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GunBroker
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46 complaints
5 resolved 41 unresolved
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R
7:21 pm

GunBroker - Thought I was buying a H&K VP9, got sent a VP9-B

I am writing this complaint about deceptive product advertising. I went to the website and chose a H&K VP9. When I went to the FFL to pick it up, it was not an optics ready VP9, but an optics ready VP9-B. With a button magazine release instead of the paddles which I thought I was getting. I called them immediately from my local FFL. I was told that it was in the description of the weapon on page 10 of the description. This really pissed me off that the correct model number was not in the description or on the paperwork that came with the weapon. I was told it was a miscommunication. I asked if they would ship me the correct model. I was told I would get a refund since I had not transferred ownership yet. I was told if I wanted to pay for the shipping both ways, no problem. I had to explain that I already paid for shipping once. It was not my fault

they sent me the wrong model. But they just blew it off like it was all my fault, like a buyer beware deal. No customer service at all, I'm disgusted with crappy treatment and believe me this is not my first rodeo buying a weapon I've had many. But I won't have any from Gunbroker that's for sure this is the first and last time I will deal with them.

Desired outcome: Reimburse me $25.00 shipping for sending me the wrong model.

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D

GunBroker - Locked out of my account and they emptied my checking

Locked out of my account and they emptied my checking, It's been two months I can't SEE ANYTHING in my account SAYS "LOCKED" They do not respond to emails, they are ignoring me. They refuse to provide a CUSTMOER SERVICE PHONE NUMBER. THEY BOUNCED MY CHECKING ACCOUNT WITHOUT MY APPROVAL! I can't see anything in my account! Nothing at all. LOCKED OUT FOR MONTHS!

Desired outcome: To update my Personal Information, unlocked my account.

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F
10:26 am
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GunBroker - Account locked.

Pete Chenail Mar 4, 2022, 11:47 AM EST Account locked. Buying Privileges be restored. GunBroker.com Support (GunBroker) Mar 4, 2022, 12:49 PM EST This account is not allowed to place bids, purchase items or sell at this time. This is a security measure taken due to account inactivity or when routine security checks occur. Please provide two forms of...

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G
5:27 pm

GunBroker - fraud and abyssmal customer service

Numerous problems but had several non paying bidders and could not charge them restocking fee. Gunbroker tried to charge me 3 times for 3 non paying bidders. This used to be a good site but has absolutely NO customer service. I submitted 7 or 8 requests for errors on my account and gunbroker did nothing and just marked my customer service requests as "resolved". NOT TO MY SATISFACTION!

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J
7:07 pm

GunBroker - Sold firearm dispute

I was a first time seller on Gun broker and setup an auction that sold in a week in a half. The buyer messaged me and I responded this was being sent and was was promptly mail to the requested FFL but never actually received payment from the buyer even though gun broker states the buyer is obligated to purchase once they bid and win. Now I can’t get the buyer to respond or gun broker regarding resolution. I’m not sure what protection if any I have here. My legally purchased firearm is in someone else’s possession I attempted to legally sell to and now I’m not sure what to do besides continue to try to dispute. I literally either want the requested payment in full or my firearm returned by this potential fraud purchase. Gun broker doesn’t seem to have the sellers in mind at all. They refuse to also respond to the disputes I’ve submitted online. This isn’t exactly a T shirt I was scammed out of here.

Desired outcome: Payment in full for my firearm or the firearm returned by the fraudulent buyer

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A
1:18 am

GunBroker - firearm purchase

GunBroker overcharged me for sales tax based on the ship to address and refuses to even acknowledge my complaint despite my providing proof.

Charged 8.9% should have been 4.9%. A $52.24 overcharge. See attachments.

I have submitted this three times now with attachments. You have all the information you need to proceed. If you don't then please be specific. The generic replies with no information are not helpful.

Desired outcome: I want the overcharge refunded to me

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A
1:52 pm
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GunBroker - Support request ignored and refusal to help fix hacked account issues

I have been a GunBroker member for 15+ years. Somehow my account email was changed by someone and it wasn't me. I received an email from GunBroker regarding the change. I immediately tried to login and change my password to no avail, and subsequently received a GunBroker auto email stating, "This email address is not in our database of registered users." I...

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T

GunBroker - unexplained charges

I'm beginning to wonder about Gun Brokers because now twice I've asked for answers to my questions and still to this day no reply. First off was a question about a compliance fee. After one month it shows it was solved which is confusing because there was no answer to my question so how can it be solved? Then I get a credit card charge from them for $167.00 and again asked the question what this is for since it was in, as close as I can tell, October which I had already paid my bill for what was sold and now this bill! Since Gun Brokers sold out to some other company or investors the troubles keep compounding with no answers to so many who have questions. Then they want to collect sales tax and charge you for it when it is shipped out of state, and this is wrong as sales tax is with the party who buys what you sell. I've asked for sales tax from winning bidders when it clearly listed on the auctions, and I will not write the replies I get on that subject as there are to many four-letter words to print. So far Gun Brokers has gone down hill to much for me and am going elsewhere to sell my weapons. Because I will not stand for anyone charging me anything without an explanation of the charges and I will not stand for someone who lies to me about a problem they say is resolved when it has not been resolved. My advice is to take a good hard look at your bill with them and I feel you will discover some misleading information and/or charges. So, sorry but I'm going with Auction Arms and Guns International.

Desired outcome: answer my questions about billing my credit card

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gunbroker are a bunch of criminals, they ripped me off for $635.00 with ZERO support, i have proved my claim three times and gunbroker ignores me after being a member for 14 years. If you don't want to give your money away don't buy or sell on gunbroker

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1 0
B
3:52 pm

GunBroker - unable to pay

I was bidding on a gun and had a very bad medical emergency.
tried to withdraw my max bid but this so called broker would't allow it. I reached out to the seller Master T four times but got no response. Also tried to contact Gunbroker but got no response I tried calling but just kept getting a reply that my call could not be transferred.
I asked the seller to accept the next bid under my bid. It was only $5 less I told this so called seller and told him I would send him the $5.
No reply till today when I got a notice of none payment.
Do yourself a favor and not order on this site or from this
"Seller"

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D
5:00 pm

GunBroker - item 917401310

The referenced item was listed on 11.28.21 for a 6 day time period, with a buy-it-now price of $625. IT IS MY UNDERSTANDING THAT IF THERE IS A BID ON THE ITEM, YOU CANNOT USE THE BUY-IT-NOW FEATURE. i HAD MADE A LEGITIMATE BID OF ~$575 BUT TODAY, 11.29.21, THE ITEM SHOWS AS SOLD FOR $625. I AM UNDERSTANDING THAT THAT SALE IS ILLEGAL AND I CONTEST THE SALE. PLEASE REPLY PROMPTLY.

Desired outcome: Remove seller from Gunbroker and allow my offer to be accepted.

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I
Feb 02, 2022 3:05 am

Buy it Now can be used at any time. It says so in the FAQ. I understand your irritation and GB is junk generally, but that has always been the rule. BiN trumps bids until bids exceed it.

Nor would that sale be illegal, merely annoying to you.

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6 0
D
1:17 pm

GunBroker - Fraud on Gunbroker Website / Poor Customer Service

Gunbroker sends notices about your successful auctions without any information in the letter identifying the auction - you have to click on their link to see what they are referring to. A sloppy practice that trades security for a gimmick to generate more traffic on their site. So it's no surprise that criminals are sending out similar notices with similar instructions to click on a "gunbroker" link in order to update their security settings. Then their account it hijacked. I know this because what appeared to be a Gunbroker user in good standing stole $ 1, 000.00 from me. I'm a 20 year long customer with 200 positive feedbacks and zero negatives. I have written Gunbroker for assistance in this matter 6 times. They have not bothered themselves to even respond to my fraud case.

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J
1:51 am

GunBroker - Terminated Locked Account

I just tried to sign onto Gunbroker. I have been using this site for over 10 years. I filed a complaint against a seller on July 10, 2021. I never heard back from Gunbroker. I saw that the seller left negative feedback for me claiming that I would not pay. It is kind of hard to pay the seller when the seller does not communicate with the buyer. I disputed the seller's negative feedback. If my locked / terminated account does not have something to do with this then I have no idea why my account is terminated. I tried to talk with a person at Gunbroker in July but their customer service is nonexistent. They have a good website. Their customer service needs a lot of improvement. Now I am waiting until Monday to try their online chat.

Desired outcome: Reactivate my account. Explain what happened. Give customer service.

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I cannot access my account

One of the problems with gunbroker is that you have to renew your auctions every two weeks, for hi dollars auctions that is not realistic, that is why I moved one of my auctions to GunsInternational, plus I have a buyer that op out locally and my brother in law decided to buy the gun, these are the only reasons I can see they lock me out.

No phone numbers, no return of emails, just left hanging, Guess you are guilty until proven innocent, funny for a company that is a strong supporter of the constitution

Helpful?
0 0

Gunbroker are criminals, they ripped me off for $635.00 with ZERO support and after 5 months they are ignoring me after being a member for 14 years, if you want ripped off just deal with gunbroker and they will burn you and there is nothing you can do about it, they do not even have a phone.

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3 1
S
5:45 pm

GunBroker - GunBroker Customer Service

I can tell already this is just a feel good here, but I'm pretty pissed of at the total lack of meaningful customer service. Have a problem on GunBroker? Submit the issue and if you're real lucky some schmuck will send you a tutorial link to instruct you on things that have absolutely nothing to do with the issue at hand.
Do they fix problems? maybe after an average of at least a month. They make plenty of money, yet there is no contact number, so you are stuck with their system of support where more often than not, you are ignored.
They need to clean up their act. I've looked at several sites where you supposedly can get email address to send complaints to the CEO's, VP etc.. The ones for GunBroker's executives and department managers are all non existent. Figures. They are actually as bad or worse than sewers like eBay. Too bad, they used to be good.

Desired outcome: Fix your sloth and start providing meaningful customer support.

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M
10:07 pm

GunBroker - illegitimate fees that were charged to my account and terrible customer service on mygunbroker.

I was advertising Guns on the site and have a bill from mygunbroker that im not paying because when it came to selling a gun the people wanting to buy could not buy on your site so i had to ditch the idea of selling through my Gunbroker also i pressed a button two or three times to try and advertise a gun that i canceled three times and got charged for pressing a button. I emailed mygunbroker to call me you never did and i got on to see if anything was done but i keep getting charged im not paying a penny to you all as your customer service terrible and you dont seem to care about your customers so i guess if you are not willing to resolve this matter by calling me then im not willing to pay you a penny.

My name is Matthew Seubert and my new email is [email protected] my old email that i have the account under is [email protected] my new number is 4064508017 please contact me the name on the account is Matthew Seubert. If you guys had any decency in customer service you would have called 5 to 6 months ago

Desired outcome: Fees waived for offering a service with no way of getting paid through your site. I will not use this site again. Thank you

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R
1:46 pm

GunBroker - Handgun purchase made but seller not shipping it

On 7/17 I initiated a purchase through the Gunbroker platform from one of their registered sellers. The agreed price was 950.00 with the seller paying for the shipping as stated on the receipt from Gunbroker #13811562 order.
Payment was made and confirmed being transferred from my Wells Fargo account into sellers Venmo account as he requested on 7/18.
7/22 seller informs me he has sent the gun via FedEx and provides me with a non valid tracking number. When I asked about getting valid tracking information to update my FFL, seller know tells me that it didn't ship FedEx but mailed it through US post office and did not have any tracking info.
When I asked seller if he was a licensed gun dealer he said no. I informed him it is illegal to mail a handgun through US mail unless you are a registered gun dealer, he had no reply and I have been in limbo for almost 3 weeks since I paid for the firearm. I have sent multiple complaints/issues to Gunbroker support and have yet to receive ANY replies back from them either.

Desired outcome: Refund of my 1007.00 I paid for gun or Ship it ASAP

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T
4:05 pm

GunBroker - Fraud/scam by seller - need gunbroker to take action

I was the winning bid on an auction, no. 904340097. The seller received payment in the amount of $1, 279.97 for the winning bid plus sales tax. Seller has not shipped item, refuses to respond to messages and seller's phone number is now a non-working number. In other words, I have been scammed. I filed a complaint with gunbroker yesterday and am pursuing all means to recover my payment. I have yet to hear from gunbroker. If I cannot recover from the seller - very unlikely - I want a full refund from gunbroker and will never use this fraudulent platform ever again.

Desired outcome: Payment of $1,279.97

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D
11:42 pm

GunBroker - Support request ignored and refusal to help fix account issues

I have been trying to update my FFL address on my account for months. My support requests have been ignored and they refuse to help to find a solution. Instead they do not reply to my requests and they even went as far as to block my account and it took me a month to re-verify so I could even log back in.

I am a paying customer and all I have wanted for them to fix a account address change. I have never experienced such a blatant disregard for customer service support.

I even tried to upgrade to a gold account and was charged for it but they never actually upgraded my account from a standard account. I only upgraded because I thought I would get better support service, clearly I was mistaken.

I still get no responses to my support requests just a email after asking me to review the support received. I have lost a lot of business and time dealing with these guys. Really unfortunate

Desired outcome: Customer support

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GunBroker - Item number 899640172 ruger mini 14 ranch ordre no 12744279

When I received the rifle the rear sight aperture was broken off and not in the packaging. I notified the seller and he said it was on there when shipped, After I replaced the sight I went to fire the rifle and it would not fire. I took it to a reputable gunsmith who told be the firing pin had been altered and was broken. Also the extraction plug needed to be replaced. I notified the seller sent him the broken parts and asked that he reimburse me for the cost and he has not responded. I was not asking for the labor cost which would have been $100 in addition to the $95 for the parts that I purchased. The seller is Yeager Collectible Arms LLC, 3786 TEAYS VALLEY ROAD, HURRICANE, WV 25526-9709. Email [email protected]

Desired outcome: Reimbursement of $95 for the cost of the parts

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A
10:03 am

GunBroker - Refusal to refund for item sold but never shipped and relisted

Sold item but never shipped. Had seller contact them and relisted but still will not remove charge. Have contacted them seven times and they will not respond. Filed a request for refund two times and they will not respond or refund. Customer service is a joke and now they have locked my account. No phone umber to call and using their customer service pp get no response. They suck big time.

Desired outcome: refund of charges

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M
Jul 02, 2021 3:05 am

customer service has always be a joke with these fools

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K
12:09 pm
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GunBroker - Buyer protection conflicting/unlawful t&c’s

I won an HKVP9 auction for $500. Allen Russel the seller reached out to me via text immediately. We made arrangement for me to sent money online from my Wells Fargo Account, as proof of purchase, to the account of his choosing (his daughter-in-laws account). He confirmed receipt via text and committed to contacting my FFL and sending item to him via...

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