I am thinking I may have to take them to small claims court
I purchased a Seiko watch in May, which quit working in June. I paid over $300 for this watch, now they are saying I must have the original packaging in order to return the watch for a service guarantee repair. Since I have owned several Seiko watches and none of them quit working in a couple of months, it never occured to me to save the box.
If you cannot handle this complaint, who should I go to? I am thinking I may have to take them to small claims court or perhaps report them to the Federal Trade Commission.
Thank you.
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