I bought a suit from overstock.com and ordered the wrong size. Immediately recognizing this I contacted their customer service and was told they were unable to cancel the order. I recieved the order in damaged packing and processed the return and sent it back. A week later I received a partial refund of $30 which was a fraction of the purchase price. They claimed the suit contained a hair and took about 2 hours of my time and complaining to get my partial refund and they still refused to cover shipping as a courtesy to me for the hassle they created. OVERSTOCK.COM has the worst customer service I've experienced in ages and they tried to scam me on a basic return!! Never again will I even consider giving them my business.
I ordered a mens jacket from Overstock.com a size 2x for $25.00 (free shipping). When my jacket came it was freakin huge, a size 2x is really more like a size 4x. I then decided to return the jacket and shipped it back. My refund was $5.00????? wtf??? If I knew that I would of just kept the jacket and gave it too someone for Christmas or donated it to the Salvation Army. I WILL NEVER ORDER FROM OVERSTOCK.COM. My wife ordered a pair of boots for her mother for Christmas when we got our package and opened it, it was an empty box?? wtf is up with these people??? I wonder what our refund would be if we returned an empty box??? Ha! DO NOT ORDER FROM OVERSTOCK.COM UNLESS YOU LIKE BEING SCREWED!!!
The complaint has been investigated and resolved to the customer's satisfaction.
Beware that Overstock.com charges an inspection fee of $10.00 for returned jewelry. This is a consumer...
Ok, so here it goes... I bought a TV from overstock and it had audio issues. Luckily I purchased the...
Overstock. com has proven their inability to provide any kind of quality service or follow-up with their customers over and over again.
I bought a blender from them that soon stopped working, emitting smoke. I returned it as directed by them, never heard from them again. Called 6 weeks later and was told another would be sent and that a refund would not be provided.
2 months go by, still no blender, so I contacted them again and still no blender has been shipped to me. 3 months go by I called again and since the agent had no idea what they were doing, they assured me I would be contacted by someone else in 1 - 2 days.
Naturally, no-one else calls me back, so I called back today, and magically, there is a 'credit' to my account. No e-mails, no phone calls, no follow up from them, and only 'i don't know what happened?'
With the state of the economy as it is, I don't expect this company to be around much longer, and good riddance. Buyers beware!!!
Ordered Mens XL snow bibs on 1/21/09 for $31.99 and $2.95 shipping. Item arrived and I did not open it. I had found out that the person I bought them for wore an XXL and knew they wouldn't fit. I used the "return" link off of my account and received a USPS Parcel post return label on 2/9/09 with an email telling me that it would be $8.62 to return the item which would be deducted from my account.
Today, 2/18/09 I recieve an email telling me that I was receiving a refund in the amount of $20.17 because of the deduction in return postage and $3.20 for "repackaging and restocking".
I contacted the Live Chat customer support and was told they also deducted $.25 because they found a hair in the package. When I told them that the package had never been opened and it was not only returned as received but with the original invoice included as well they told me that they would refund the quarter to me. I told him that Overstock.com must be in worse financial shape than the rest of America and that they could keep the quarter.
The customer service rep, Gunnar, offered me a $5.00 in store credit because of my dissatisfaction and I told him that I didn't want it because I was never shopping with them again.
The customer service rep then pointed out that the item had to be returned within 30 days to be eligible for a full refund. I pointed out that the item was ordered on 1/21/09, label printed and mailed 2/9/09 and that I was informed of the "refund" today 2/18/09...that certainly fell within return guidelines from ORDER date and not even delivery date.
After pointing that out he said that he would offer me a $5.00 refund to my credit card or a $10.00 in store credit. I again told him that I was never shopping with them again and to just put the $5.00 on my card.
If you order ANYTHING from Overstock.com please be aware that retuning it is a gigantic headache that will not only cost you time but up to half the value of the item you are returning. I lost $14.77 for an item I never opened. Just do a little research and you will see that there are many other people that this has happened to as well.
BEWARE BEFORE YOU ORDER.
Overstock.com has been the main place I shop online for three years. I have never had a bad product or a wrongful charge. Sure, the couch I ordered isn't made quite the way most couches are, and there was a broken connecter that we had to weld back together during assembly, but who else will deliver a couch without sales tax (I live in TX) for only a $2.95 shipping charge - upstairs! And ok, I don't really understand the policy of if you uncrate the furniture, you can't send it back, because the only way to know if it is messed up is to uncrate it! Yes, I compromised on my silicone skins for the phone and the mp3 players, they have both since been ripped, but they gave me a few months. I probably would have torn up the ones on the other sites that were twice as much. I have also bought mp3 chargers there. They have been awesome. The only complaint I have about them was the new shipping method. The USPS is extemely slow in delivering anything...except bills..I wonder if they get a commission on those? Anyway, I would recommend this store, just a little buyer be advised. Check the ratings of the products you are ordering. I have gone against them a few times, but they always seem to be right.
Sept 2nd: I called the platinum protection services and was told that I had to send in my xbox360 to Microsoft because it's a manufacture recall.
Sept 26th: I get my xbox back from Microsoft along with a note that says the repairs were not made because they do not work on refurbished xboxes.
Sept 26th: Called overstocks platinum protection services again and was told that she was sorry for the mistake and that they didn't know. She then told me "it's written right here" that they (Microsoft) doesn't fix refurbs and that I have to send it to them (Overstock). She told me that they'd be sending me a box with instructions in 5 to 7 days.
Sept 30th: I called to check up on this because I want to make sure the wheels are in motion for this repair. I was told that my LABEL should arrive in 5 to 7 days. I then asked about the box and she was ADAMANT that they do not send boxes and that was my responsibility.
WORST customer service and will not be using them again, that's for sure.
What I'd really like is for them to just take this defective unit back and just give me my money so I can purchase it somewhere else.
I ordered a mattress, cost $549, at 15:45 or so. Spoke and called a few places, and could save a lot of money, @ 16:15 called Overstock to cancel, they refused. Claim to charge me from $100 to $649..if they cancel; first I need to speak with a special representative; then Overstock.com will decide if they accept the cancellation. I am desperate at this time...I don't know what to do...I have spoken with other people since this afternoon, everyone that has had a dis-order with Overstock.com has a horrendous story to tell. Our company has 10, 000 employees we will be sure they do not have a bad experience by not ordering through Overstock.com Thank You
Do not buy from overstock. com! I purchased an ipod for my husband for christmas. Of course, I purchased it well in time for him to be surprised on christmas day. The first time he plugged it in, it didn't work! When I contacted overstock. com about the error, they refused an exchange! Their reason was that their return policy had expired. It's not a return! You sent me a bad product! Exchange it for one that works! They flat out refused and then had the audacity to offer me $10.00 toward the purchase of another $200 ipod!
Overstock.com offered me a 5% off, on the page I was ordering from, said it would apply at check-out - it didn't. I did a live-chat, which lasted 25 mins. - for $1.32 - I offered to send them a copy of the page - 'Brett' should be fired for keeping me in a chat so long just to tell me 'sorry, can't give you the $1.32, 5% discount', I have spent a couple of thousand $ - and that's how they treat me? That was the last straw - they have disappointed me before.
Do not buy from them or deal with their so called customer service agents. After ordering a lawnchair/cooler on Aug 28th it was supposedly shipped and was sitting in Los Angeles.. After numerous phone calls and emails trying to locate I kept getting the same answer. "If is not there by Sept 11 call us back. Well since it didn't arrive I called them and guess where my package was, your right, Los Angeles! I explained that SINCE it is still there and you helped miss the birthday that is was intended for just refund my credit card. Get this, they can't until it it ships back to them. I refused and asked to speak to a supervisor after a woman with very broken english that was hard to understand still couldn't satisfy me I finally came to my senses and said FINE I'll spend my money elsewhere and will no longer ever do business with them again and rest assured none of my family or friends will either.
First off, when you go to order you get a box that says something about entering a promotional code. Worthless. There are dozens of sites that list $30 off $300 or more, 7% off first time customers, etc, but they don’t tell you that only applies to a very VERY small amount of items there.
When you place an order the first thing they do is take your money out of the account right away. Do they ship it right away? No. The next day? No. The day after that?! No. Mind you they got your money but they don’t even bother getting around to sending it out until five days later. After that when it gets there is dependent on how fast the lowest priority delivery service gets it there.
But overstock.com allows you to pay extra to expedite your item, right? Wrong again. Just like with the coupon savings, the “live support” people will promise you one thing then look again at your order and inform you what you are buying doesn’t qualify. From people I have talked to, to date no one has ever bought anything that qualified for savings or expedited shipping.
So with all that frustration you’d think you could cancel the whole thing and get your money back, right? Again, no. In my younger days I worked for a couple distributors and in the warehouse at one, and I know for a fact as long as the product isn’t on the truck going down the road, you can cancel the order before it ships out. I have seen and myself grabbed boxes heading into the delivery truck because the order was canceled. Their policy is such that even though they won’t get around to sending it out for two more days they “can’t” cancel your order, which is a huge lie. They don’t want to because they know at a certain point you’ll realize that it wasn’t worth the discount to shop from them and you are better off elsewhere. No, you have to wait until it comes to your home so you can send it back to get your money.
THAT has to be illegal.
When a company says something *may* take up to a certain time period to deliver that should be a fallback, a worst case scenario, not the status quo. If you are considering buying from them don’t. If you have to pay an extra $5-$15 dollars elsewhere it’s worth it. If they don’t change the way they operate they are going to go out of business and they deserve it.
Reading similar problems people have had and the fact some are a few years old really scares me. I know I am going to get screwed further and it's going to be a nightmare to return my defective product but I will not let them get away with it.
I just made the mistake of buying form overstock myself. I bought a JVC GPS system for $338. The next day a co-worker laughed at me and said the same system was $179 at CompUSa. Sure enough he was right. I put in a request for refund under their "best price gurantee" and was told no can do since the CompUSA price was a "sales promotion". Never mind that CompUSA's regular price for this same unit is $199--$140 lower the Oversotck's price. They did give me a $104 in store credit basded on Amazon's regular price of $229 but of course this credit isn't worth $104 since I know ralize how overpriced overstock.com is. Never again.
I ordered a foam mattress pad form Overstock. Com. Then, just a short time later found a similar one, basically identical except for product company name it at Target for half the price.
So I went back to Overstock.Com and checked my order status being as I had only just made it. It said the order was accepted. I checked for cancellation policies. All I could find was a statement basically saying that due to the speed in which the process orders one has to cancel soon after the order is made. And the only time reference I saw was that if I emailed my cancellation request, to expect an answer within 24 hours. No other time frame was anywhere to be seen, so I would have assumed 24 hours, of course unless it had already shipped. Silly me. So , I checked my order status on line, it still said accepted , but not shipped. So I contacted online customer service. After only a 3 minute wait ( very good I must say) it took another 3 minutes just to get Jimmy to check the status. There was plenty of stall tactics. He then told me the order was in the warehouse and shipping, it couldn’t be stopped. While still in chat with Jimmy I checked order status again. Nothing about shipping , nothing about warehouse, just said, accepted. After being stalled by Jimmy for 5 more minutes I ask for the super visor. And even though the whole conversation was typed out for all to see, I had to explain every single thing again to Bennett, the person claiming to be the super visor. Then I was told that the item had shipped. So I checked again. Remember now, I had only just made the order. And as I suspected, the order status had not changed. Then after a short conversation with Bennett, I was told that he could send a request to Research, and then Research could see if they could find the order and stop it in time.
Sounded like yet another stall to me. Bennett then went on about how I would probably have to wait until the item shipped, then get a refund confirmation and permission to send it back. Once they had it back and checked in, I would be issued a refund with a couple days. Several times I requested just how long that might take. Bennett finally said ONCE it ships, it may take 10 days or more to get to me. I said, so it hasn’t shipped. He said no. I ask why they couldn’t pull it then. He said because its been processed to ship. I went and checked status again. No ship status yet. I ask to speak with Bennett’s supervisor. He said he was the only one , but he would be happy to have someone contact me with the next day or so. After really ships I am sure. Now, if there is a no cancel policy, I would like them to state it up front. That would be nice to know. But to make is so vague , and then spend 30 minutes stalling is just un called for. Oh and just for FYI several hours after the order was supposedly so ready to ship it couldn’t be stopped, it still showed as only accepted. I would really think there should it should be clearly stated, and in a place where you would easily find it, if not right out in the open, that just don’t bother trying to cancel, cause they wont. With the volume of orders and I am sure the volume of returns and cancellations , they intentionally stall all request of refunds so they can sit on the money for a couple weeks to at least draw the interest. Banks use to sit on checks for weeks just for the same reason, and the Feds put a stop to that. But in this new world of E commerce, the same old scams are making the rounds again. So beware and just plan on getting the item no matter what the circumstances are. They will make something out of you no matter what. And apparently , they can make up the rules as they go. So all the cards are stacked in their favor, with no chance of recourse on your behalf.
I purchased a Seiko watch in May, which quit working in June. I paid over $300 for this watch, now they are saying I must have the original packaging in order to return the watch for a service guarantee repair. Since I have owned several Seiko watches and none of them quit working in a couple of months, it never occured to me to save the box.
If you cannot handle this complaint, who should I go to? I am thinking I may have to take them to small claims court or perhaps report them to the Federal Trade Commission.