There was no customer service/ receptionist at the hotel. Hotel marked as 3 stars, but hotel is not even a star (Check out you by renting room 107). You pen the window- there is a huge wall so you can’t see anything!!! (We found a number and a guy name Robert answered- he told me the key to the room in the blue box. When we called orbitz customer service- they tried to contact the hotel and Orbitz could not contact the Hotel either!!! So - me and my girlfriend waited 4 hours outside of the hotel /don’t know what to do!!!! Orbitz suggested rent another hotel -but i have to pay from my pocket!!!! Because --orbitz manager will contact me next day and they cannot do anything about it.
(((Flight + hotel + car package reservation
Orbitz package record locator: KE5BW3
Orbitz record locator:
My original vacation package deal is $1215.00.
I had to pay another $446.00 for hotel and we both stayed inside the hotel (Because we both got sick and frustrated) -- Nice vacation by ORBITZ!!!!!
I know – my writing to this company won’t change a thing!!! Orbitz will be doing there business anyway!!!! People like me will suffer from this kind of lie and cheating!!!!!