The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Orbitz / refund documentation and blatant ineptness or scam

1 NY, United States Review updated:

SERIOUSLY INCREDULOUS and most disconcerting with very little apparent recourse i have been lied to misguided by inept representatives from orbitz over a complete refund for medical issue ona flight to europe. medical documentation was faxed from drs office many times with confirmation numbers orbitz claims they were not receievd and still not recieved or they claim was recieved credit will be issued no credit was issued the story gets worse this has been going on two months. i speak with supervisers, each telling a different story i email business office email orbitz customers relations either there is a scam going on or horrid ineptness. the situation is still not resolved i have contacted bbb and will contact whomeber will look into this it is most unnaceptable. i spend hours on the phone at a time being totally lied to. frankly it is incredulous that this be allowed to continue in this manner this company has much to answer for

Sort by: UpDate | Rating


  • Oh
      3rd of Oct, 2008
    0 Votes

    When you send in your medical documentation, they then forward it to the airline. It is up to the airline as to whether or not you will be refunded.

Post your comment