Orbitz / lost airline ticket

Our party of two went to pick up our boarding passes. Our tickets were previously paid for in total. The airline said one of us did not have a ticket (boarding pass). Orbitz was contacted, but refused to take responsibility and reissue a ticket. Our party of two thus was required to remain inside the airline terminal for more than 24 hours while we attempted to resolve this issue. Our ages are 72 and 74 and this situation presented us with health problems. We want to be compensated.