SUBMIT A COMPLAINT / beware of business practices!

United States Review updated:

They have great rates... But the small print will take all your money! On 3-3-2017, I was a victim of an internet scam that resulted in canceling an international flight. Airlines would not permit me to cancel flights, which must be through travelone. Upon emailing my request, travelone charged me a cancellation fee of $50 and a $250 ticket change fee with a resulting credit of $611 for future use w/I one year. Called today (3-22-11) to use this credit and was informed that credit remains only for foreign carrier travel and cannot be used domestically... When asked to speak with supervisor or jana jackson, who emailed me that I have a credit, I was connected to mailbox 9898 where I left a message and was disconnected. I had purchased trip cancellation insurance from the same folks for additional fees, which does not pay in the event of fraud... Just health or airline connection problems... Another small print rip-off...

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  • Fi
      Mar 22, 2011

    Jana Jackson called me back in the afternoon and offered to refund their cancellation charges and the travel insurance...but Lufthansa holds my credit and will not refund. She was very nice and sincere...and called as a response to my email... Losing money always and learn

    0 Votes
  • Di
      Jun 03, 2011 - very poor customer service
    United States

    I contacted OneTravel to inquire about the fees I would be charged to cancel my airline tickets. We had booked through OneTravel, and their phone number was listed for customer service. Oh My God what a mistake. If I ran any type of travel company I would never allow OneTravel to deal with a customer of mine. The rep. that answered the phone talked so fast, and had such a heavy accent I could not understand her at all. After she sent an email request to cancel the tickets, and I read through it, I told her not to cancel the tickets. Again more fast talking and broken english I ask her to just send me something indicating that my tickets had not been cancelled, not understanding her, I asked again and again. Then this very nasty, rude woman told me I did not have to ask her the same thing five times, Well, in my own defence, yes I did, I could not under her. So, I asked to speak with her supervisor. Again, very bad english and more poor service. I just ask that they send me an email with confirmation of my airline ticket to confirm that they had not cancelled them as I can not pay the fees imposed by the airline. The fees are no fault of OneTravel, this was just the worst service I have ever encountered EVER. No need to respond, there is NO excuse for this very poor service...

    0 Votes

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