OneTravel
Reviews and Complaints

My Name is Mahesh Patel and I book 5 ticket LHR-Rome 0n May-19-24 with 1 Begs

on Dec-7 Booking [protected] and British air OUTIOS after few hrs I checked my booking

No begs only carry. on I called 12/08/23 7.00am before 24 Hrs and customer services told you want add 5 begs cost more $2000 and airlines charges $186.10 cancel fee , I cancel ticket and chemo charge $186.10 not airlines, I called British Airlines

Customer Services they did not charge fee

this is travel agency charges $186.10

I want refund fee

I have had a ticket for the flight this morning from Belgrade to Vancouver via Frankfurt and they did not let me on the plain. Booking number #[protected].What I spouse to do.

spouse take flight from Belgrade to Vancouver via Frankfurt on September 06/2023 with booking number [protected] and after i got a boarding pass I went to the gate and found out that I am denied to get on the plain. My luggage was already on the plain. I would like if you can explain why this happen to me and off course I would like fool refund. I had to by new ticket thru One Travel for September 9. Just to mention that I wasn't the only one who had the same problem. Please help me. Sincerely Zoran Dujakovic

I recently booked a flight from Philadelphia to Orlando on Frontier Airline, or so I thought. It turns out that I had somehow ended up on the One Travel website and booked my flight through them. The cost of the flight ended up being higher than I had expected, and I had a difficult time finding information about baggage fees and seat assignments.

After doing some digging, I realized that something wasn't quite right. I decided to call One Travel and request to cancel my flight, which I had booked just 30 minutes prior. The person who answered the phone, who I believe was located in India, took my information and asked for a call-back number in case we were disconnected. He explained that I would need to cancel the flight with Frontier, but that he would call them while I was on hold.

Unfortunately, the call was disconnected after just five minutes, and One Travel never called me back. I ended up calling Frontier myself and cancelling the reservation. Of the $129.94 that One Travel had charged me, $104 was transferred to Frontier. They cancelled my original reservation and rebooked me on a new flight that included two checked bags, priority seating, and an additional $10 fee to reserve by phone.

Although I was disappointed to lose out on the $25 that One Travel kept, as well as the $10 fee for live operator reservations, I was pleased with how Frontier treated me. They waived the $2 that I was short on my total payment as a courtesy, and I felt that they were very fair in their dealings with me.

Overall, I would not recommend using One Travel. They seem to be a rip off and I had a difficult time getting the information that I needed from them. While I won't be pursuing them any further, I will certainly be warning others to avoid them in the future.

So, I went on onetravel.com to book a one-way ticket departing on 1/14/2014. I was a bit worried that it might be a scam, but the website confirmed my ticket. However, when I spoke to an agent, I had a hard time understanding him because he had a different accent and didn't speak clear English. I told him that I needed to fly out on Sunday, 1/11/2014, but I actually meant 1/12/2014. Unfortunately, the agent didn't clarify whether I meant Saturday or Sunday. I asked for Sunday three times and had three witnesses in the room to confirm this, as well as my father, who I gave my flight info to.

When I arrived at the airport on Sunday, I found out that my flight had left the day before. This left me and my two children stranded. US Airways refused to rebook the flight, and the cost of changing the flight was the same as the tickets I had purchased. To make matters worse, I had paid $801.00 for the tickets through onetravel.com, but the actual cost of the tickets was only $675.00. This means that onetravel had charged me a commission of $126.00, which is roughly 18% of the ticket price.

I ended up spending an additional $1000.00 and staying at a motel in Des Moines so that I could get on the next available plane. I spent almost 2 hours on hold, and when I finally spoke to a "supervisor," she told me that she had reviewed the taped conversation between the agent and myself and heard me request Sunday. However, because I had also mentioned 1/11/14, they couldn't refund my money.

Overall, I had a terrible experience with onetravel.com. Their lack of professionalism and inability to clearly communicate consumer needs was extremely frustrating. I will never book online with a third-party agency again.

I gotta say, OneTravel is not the best travel company out there. I had a really bad experience with them recently. I paid for my trip using a loan from Affirm, but OneTravel messed up my invoice and didn't include the baggage fee. When I got approved for the loan, Affirm sent me back to OneTravel to complete the order. But OneTravel added the baggage fee after the loan was processed, so there wasn't enough money to cover it. Affirm couldn't add the extra $10, and OneTravel wouldn't charge the remaining $158 from the loan so I could pay the $10 with a different card. It's their mistake, but they won't take responsibility for it.

I've been on the phone with them for four hours now, talking to the third supervisor. He keeps putting me on hold or muting the phone, and it's really frustrating. I don't want to cancel my flight or travel without my baggage on my birthday, but those are my only options right now. OneTravel should just charge the remaining $158 and let me pay the $10 separately. It's not that hard.

I tried calling their customer service number at ***828, but they told me to call ***266 instead. And even then, the supervisor I talked to wouldn't solve the problem. It's really bad business practices. If you mess up, you should fix it without impacting the customer. I'm going to report them to the Better Business Bureau (BBB) for this.

I attached some pictures below to show how long I've been on the phone with them and how they added the baggage fee after the loan was processed. The receipt from Affirm was $783.88, but the proof of purchase receipt from OneTravel had an extra $10 baggage processing fee. Don't use OneTravel if you want a hassle-free trip.

I recently had a terrible experience with onetravel.com and I would not recommend booking with them. I thought I had found a good deal on a flight, but it turned out to be a huge mistake. On the day of my travel, I was supposed to take a connecting flight, but it was cancelled due to an engineering problem. This meant that I was unable to make it to my OneTravel.com reservation and I was left stranded.

I immediately tried to contact OneTravel.com to resolve the issue, but it was a nightmare. I called them about 15 times and each time I was either hung up on, transferred to a non-existent number, or transferred to customer service who was "out of office" at 9:15 am. I was extremely frustrated and felt like I was getting nowhere. I still have not been able to resolve the issue and time is running out. I just want OneTravel to cancel my reservation and refund my money.

If you are considering booking with OneTravel.com, I would strongly advise against it. However, if you do decide to book with them, here are some tips to help you if you run into a similar situation:

To cancel your reservation, call ***908 and press 2. Then enter your booking number followed by the pound key and press 1 to confirm. Finally, choose option 3 to cancel. If you are lucky enough to get through to a person, they will ask for your booking number and a phone number to reach you in case of a hang-up. Unfortunately, they may still hang up on you or transfer you to customer service, which is usually closed.

If you need to contact customer service, they provide an emergency number in their message recording. The number is ***690 or ***690. However, when you call this number, it hangs up directly. If you are transferred to this line from the first number, you will be put on hold "waiting for the 24/7 line".

In conclusion, I learned the hard way that sometimes you get what you pay for. In this case, I overpaid and received zero customer service. Save yourself the headache and book with a more reputable company.

I had a really bad experience with OneTravel. My parents were supposed to fly from Mumbai on May 6th, but I had to cancel their tickets. I tried to book new tickets for May 7th, but the website showed tickets at $1762 per person, which was really expensive. I went ahead and booked the tickets anyway, but then I didn't receive any e-ticket and couldn't select seats. I called OneTravel after 3 hours and the agent said the booking was under "Verification". I called again after 7 hours and got the same answer. I asked them to confirm the booking, but the guy put me on hold for 30 minutes and then the call was cancelled. I called again and got the same story with another guy. I also started a live chat with one of their agents, but it was painfully slow and the lady told me that the prices on the itinerary had increased to $2400. I asked why and she said the flights I booked had been cancelled, even though their website still showed the same flights as available. After a long argument, I agreed to book 2 tickets for $2400, but before giving out my credit card information, I asked if she had 2 tickets available. She said no, and that there were no more tickets available. After wasting 10 hours with these irresponsible people, I had to cancel my tickets. The only good thing was that they didn't charge me anything because there were no tickets. They had promised me the tickets and waited until morning in India to book them. It was a really frustrating experience and I wouldn't recommend OneTravel to anyone.

I'm a frequent traveler and I usually book my flights online. However, my recent experience with OneTravel was absolutely terrible and traumatic. I booked a roundtrip flight from Europe to North America through InsanelyCheap.com or OneTravel. A travel agent called and emailed me, saying that my first credit card was declined and I needed to provide another credit card to avoid missing out on a special offer. They also mentioned that there was only one seat left, so I quickly provided another credit card. They confirmed my flight reservation via email.

A few weeks later, I accidentally found out that both credit cards were charged for the same flight! I tried to contact OneTravel numerous times to clarify the situation, but I was put on hold for almost half a day, shuffled around different departments, and asked not to dispute any charges. They warned me that the airline might cancel my trip if I did so. Finally, I was able to dispute one charge with the help of my credit card company. However, OneTravel's Chargeback Department kept contacting me via numerous phone calls and emails, asking for a new credit card or to dispute airline charges instead of their own third-party charge. They threatened to cancel my flight even though I had already paid for my ticket. It was a complete nightmare! I had to call the airline daily to ensure that OneTravel did not cancel my ticket. The anxiety of this booking was unbearable.

To make matters worse, we found out that the credit cards we gave them suddenly had fraudulent charges for air tickets in Malaysia and California! This has never happened before, and we're unsure if there is a connection between all these fraudulent activities on our credit card or not. It's just too coincidental. Overall, I will never use OneTravel again, even if their prices seem to be the cheapest and most reasonable. I would rather pay an extra $100-200 for the peace of mind I have after booking my flight instead of going through them again. Luckily, my credit card company helped me, and the dispute is hopefully resolved. This experience has traumatized us so much that we've decided to use a travel agent instead of booking online.

This website is a complete scam! I can't believe how much money I lost trying to buy tickets from them. I was trying to book an international flight to Ukraine and they took our money and then told us that one of the airlines didn't accept e-tickets and that we would have to pay more for paper tickets. I tried calling their customer service line for over an hour and no one ever answered. I even checked with my credit card company and they had already taken the money out of my account.

Then, they sent me another email saying that the "new tickets" would cost $1199 and that the funds may be withdrawn in two separate billings. I immediately called my credit card company to let them know that OneTravel was trying to double bill me for the tickets. They told me that the tickets had been confirmed and "shipped" and that FedEx would be delivering them in two days with a tracking number. But, surprise surprise, there was no tracking number and no tickets.

As I was writing this review, they actually called me back in response to an earlier post I made on this site. They said they were sending the money, but it was the wrong amount. I was so angry and I told them that I wanted every penny refunded right now. The guy hung up on me and everyone I talked to had a foreign accent and didn't speak English very well. They even asked me why I was upset and using "bad" language.

Then, they sent me another email with a number to call if I hadn't received the tickets in a week. But, by that point, it was already past my wife's departure date and FedEx doesn't take a week to deliver. I knew I had been scammed and I've been working with my credit card company, the FBI, and every credit bureau in the country to try to get my money back. I may never get it back, but I'm going to do everything I can to put a stop to these people. What they did is fraud and they deserve to be punished for it.

I gotta say, I made a pretty big mistake when I decided to use OneTravel (onetravel.com) for my flight booking. It was worse than when I got hitched to my first wife, and that's saying something! Here's what happened: the airline I was flying with made a change to their schedule, which meant that my ticket needed to be re-issued. No biggie, right? Well, apparently it was for OneTravel. They told me that they'd call me back in 24 to 48 hours, or I'd have to pay for the re-issued ticket myself. But here's the thing - when an airline changes their schedule, the ticket should be re-issued automatically, at no extra cost. That's just how it works. I don't even want to think about what would've happened if my flight was tomorrow morning - they probably would've told me to change my travel dates so they had enough time to call me back. It's all just a big scam to test your patience and get you to agree to their extortionate fees.

I've been on hold for an hour now, ever since the agent said she'd try to talk to someone. I bet you anything that if I leave my phone on all night, I'll still be on hold in the morning. This is seriously the worst mistake I've ever made in my life, and I'm telling you all now - don't make the same mistake I did. Just go straight to the airline and you'll get the same rate or even better, without having to deal with these mafia middlemen.

Update: The agent finally came back to the phone and said that they couldn't get through to Air Canada, so nothing could be done. But get this - I gave her the number that Air Canada answers in less than 5 minutes, and I even asked if I could re-issue the ticket now and pay the extra charge. And what do you know, a miracle happened - it could be done right then and there! But of course, I'm back on hold now because the agent said she needed to report the AC number that I gave her and see what could be done.

I could go on and on about this horror story, but I think we all know how it's going to end. My advice to you all is simple - don't do it. Don't use OneTravel. Become an alcoholic or a Republican instead, because that would be less painful.

Fairness update: I kept waiting (what else could I do?) and eventually, I think I wore them down. They were able to re-issue the ticket in the end. Now I'm just going to pray for all the poor souls who make the same mistake I did.

Good luck, y'all.

I have been trying to cancel a ticket for my parents for weeks now, and it has been a frustrating experience with OneTravel. I have tried calling their phone numbers multiple times, but I always end up waiting for an hour and then getting disconnected. I have also sent them emails, but I have not received any response from them. They keep sending me emails asking me to cancel the ticket, but I have no way of getting in touch with them.

Recently, I received an email from them asking me to file a refund on their website, but when I tried to do so, the website said that my booking number was invalid. I sent them screenshots of the error, but I have not received any reply from them.

Their online chat service is also not very helpful. Sometimes, I have to wait for hours to get connected to a representative, and even then, I get disconnected after a few minutes. Today, I finally got connected to a representative named Sydney, but after waiting for 30 minutes, I got disconnected from the chat.

Finally, after waiting for six hours, I got connected to an agent named Linus, who said that he could only cancel the ticket but could not provide a refund. He said that it was the airline's policy, but the Qantas policy clearly states that I am eligible for a refund. Moreover, he said that I could only get a credit to use on the same airline, with the same people, and on the same route. This is not practical, as all Qantas international flights are suspended.

I understand that everyone is going through a difficult time, but as a customer who has paid a lot of money for the booking, I expect better service from OneTravel. I hope they can resolve this issue soon.

Flight# QF127, QF8243.

I gotta say, I was pretty disappointed with my experience using OneTravel. First off, I couldn't understand the customer service agents because of their thick accents and robotic tone. It was clear they didn't care about me or my needs as a customer.

I decided to purchase insurance for my flight because of the 100% cancellation fee. But when I needed to cancel my flight due to a breakup with my boyfriend, I was told I could only get a refund if it was within 24 hours or if it was an emergency. This information was hidden away and not easily accessible. The coverage they advertised was misleading and didn't provide enough information about the rules and regulations.

The man I spoke to on the phone tried to offer me a quick fix by suggesting I change my flight location. However, he failed to mention the extra $200 charge for the change. This was sneaky and dishonest. I've worked in a call center before and we always provided customers with all the information they needed to make informed decisions.

It's clear that OneTravel only cares about making money and not about their customers. I won't be booking with them again and I'll be sure to warn my friends about their shady practices. It's frustrating that they only show positive reviews on their website to mislead potential customers. Other review websites give them one star for a reason.

In the future, I'll be willing to pay extra for good customer service and honesty. It's a shame that I had to leave a bad review, but people need to know what they're getting into when they book with OneTravel.

Sincerely,
Molly Lyons

This happen in the present day 23 and 24 of May 2023. I was ready to travel to Pakistan when call me from this country and request to me delay my arrival. then was necessary change the tickets. I made the mistake to buy from this travel agency OneTravel.com. Normally I trait to avoid these online agency and I buy the tickets directly to the airline, in this case I was traveling with Emirates a prestige airline. I got the ticket and I included into the airline as well I book the seat with out problems. When was necessarily to change the tiket dates The airline request me to call the travel agency to made the change, then to OneTravel I provide the new dates and I need to pay the penalty plus the difference the fare difference (according this agency). I pay $350 and was immediately process. The credit card send very fast the confirmation of the process. But the ticket never arrive waiting a few hour and I call after 5 hours to what happen, they say the ticket was sended 4 times and was not a problem from them was my system, this really is stupid, because I receive the reply from the bank and the tickets before.

They treatment very badly the lady was screaming the I cut the communication. The problem now without ticket I do not have chance to travel this is a type of fraud because what then do is request the reimbursement to Emirates and keep the many. Unfortunately USA is not like EU where the costumer had a legal proteccion and also the airline is supposed to be involved because provide thenale of the airline to sell the tickets, so in some way had part of the responsibility. As well some official agency need to be involved do not permit the fraud and to be cheat the costumer.

I booked a flight from LAX to HNL on February 17,2023 for myself and family members of 7 people. On March 21,2023 I have received an email from OneTravel notified me that our original fight is canceled so I have to choose different time. So I did accept one is the 2 times they provided me but still not work well with my connection flight from LAX to JAN. The agent did mentioned to me during that time if I see something come up and close to my original flight call them back to change it. However on May 2, 2023. I saw a different time is available so I called them to change it for us but they are not liable what they have told me. They kept denied my request to change the time. I am really upset about it. I have used OneTravel more than 10 years and this is my first horrible experience with them ever. I cross my fingers for the airline at the airport can help me otherwise we will end up layover at the LAX airport for 10 hours until our next flight.

Good Evening, as you requested 2 times to solve the issues with you, I called you and have been put on hold, then you hang up. This is not a way to fix the issues, again, the storie is below. On top, on my returning flight to NY JFK, I was asked to remove my luggage and on bord again to another aeroport ERW. To travel with a taxi to catch the flight in New Jerssy_Newmark Airport in the last minute cost me 175$ on top of 1536$ already spent as below, so the total cost I am asking for is 1711$. I wasn't informed about chose issues. As previously mentioned, if I knew I have to travel with so many stops I should cancell my travel with you and chose different chepest flights. It is not first time you created stress and cancelations to me, I didn't complain before but you are doing wrong advertisement and put money before the safe and comfort of the people chose trust in you.

Waiting for refunds

Regards

Anca

PS, see below the details of my first request and issues.

I was planning to travel from Calgary to Bucharest and select an itinerary, however first booking was rejected booking [protected], didn't receive the e tickets and I was informed that happen because it was not enough time between the Charleston flight and Calgary flight for embarking in Chicago. I chose a second itinerary, booking [protected] and received confirmation. My flight with West Jet over the ocean get delayed 48minutes. On Dec 2, when embarked in West Jet I was provided with a ticket only to London, even I paid up to Bucharest. In that day I was informed that I have to remove my luggage from West Jet to Tarom and due the boarding in London. I was not previously informed by the agent otherwise I supposed to cancel my flight, however I process Travel Protection for 150$ which did not help. Due to West Jet delay, I lost my connection in London and after so long travel I was forced to stay on the phone to discuss with your agent. (Also you said the call should be free of charges, I was charged without any warning). I spent phone calls with Tarom to re-book the flight, with a total cost from my phone provider, TELUS at 312$, I purchase accommodation at the only available hotel with a cost of 303$, I repay the ticket to Bucharest at a very high price, 770 $ and even so, I arrived in late, instead on Dec 3, on Dec 4. Not only stresses but very unhappy, my extra cost was 1536 $ until now. Please return my money, as I am entitle to money and apologies

Regards,

Anca Diaconu

I was planning to travel from Calgary to Bucharest and select an itinerary, however first booking was rejected booking [protected], didn't receive the e tickets and I was informed that happen because it was not enough time between the Charleston flight and Calgary flight for embarking in Chicago. I chose a second itinerary, booking [protected] and received confirmation. My flight with West Jet over the ocean get delayed 48minutes. On Dec 2, when embarked in West Jet I was provided with a ticket only to London, even I paid up to Bucharest. In that day I was informed that I have to remove my luggage from West Jet to Tarom and due the boarding in London. I was not previously informed by the agent otherwise I supposed to cancel my flight, however I process Travel Protection for 150$ which did not help. Due to West Jet delay, I lost my connection in London and after so long travel I was forced to stay on the phone to discuss with your agent. (Also you said the call should be free of charges, I was charged without any warning). I spent phone calls with Tarom to re-book the flight, with a total cost from my phone provider, TELUS at 312$, I purchase accommodation at the only available hotel with a cost of 303$, I repay the ticket to Bucharest at a very high price, 770 $ and even so, I arrived in late, instead on Dec 3, on Dec 4. Not only stresses but very unhappy, my extra cost was 1536 $ until now. Please return my money, as I am entitle to money and apologies. I am attaching all invoices, if you need any extra information, please feel free to call me. Regards, Anca Diaconu

One travel owes me $168.00 you guys charged me for bags that I didn't purchase. I was told from a one travel rep that I would need to contact Frontier to purchase my baggage, which I did, so I was charged twice on my cc.

I am very disappointed in how no one seems to care, I spoke on the phone last wk before my flight and one travel agent, brushed me off., saying that she would send an email to their baggage dept.

One travel, this unacceptable! I will continue to fight this charge on my cc. even if I have to file a complaint with the BBB

Hi Manager,

I would like to make a complain about some agent Owen (with asian accent/mb I am spelling wrong name)

I booked a tickets

Booking#[protected]

I was calling a long distance, on July9/2022. THIS IS NOT FREE TOLL FROM CANADA.+[protected]

I discovered that my name is not correct in one of the tickets, I called 3 time this number, this agent sent me to British Airways to correct this name, however the agent of British Airways told me this is A MISTAKE OneTravel company as I paid $92.81 for book a ticket and THEY MUST TO RECTIFY THIS MISTAKE.

I called again, this agent told me I need to send them copy of my passport and gave email address.

The copy of my passport was sent to this email;[protected]@cheapgoair.com, it was Failure Notice. I called him again, he introduced the same name when I told him to check his email, Owen told me I am in the wrong department and hup on me, ECCELENT SERVICE. (By the way no apologize, nothing! 1

I would like you to rectify this mistake as soon as possible and inform me as my flight on JUly15, 2022

Regards

Olya Comaniuk

[protected]@YAHOO. CA

I booked both flight and hotel for my trip 2 months ago and canceled the hotel booking 12 days ago. The agent charged me $25 for processing fee for cancelling the hotel booking. I called two days ago and was told that I'll get my refund in 1-2 days because he just released it. Since I have not received the refund after 2 days, I called today to find out when I would get the refund of hotel reservation (~$370). Twice I was transferred to a hotel booking dept (which appeared to be a tactic to prolong the wait). The persons at the hotel booking dept put me on hold again and ended disconnect the phone (that is why I suspect it is a tactic). After a few more trials, the person answered the phone (did not transfer me to hotel booking dept) told me that I need to wait longer to get refund, since it was released on June 12 and may take up 10-14 business days. I am hopeful, but would like to share the bad experience with other users.