Norton 360 / service agent gave out personal information
I have been receiving numerous emails from a company sending SPAM email. In the past I have used the Norton Antispam system that comes with Norton 360 to place it in the SPAM folder. On Monday February 16, 2015, I received another email from this same SPAM sender that ended up in the inbox, so I figured I would contact Norton for help at stopping this SPAM because their Antispam software doesn’t seem to be working. At approximately 5:00 pm I got on the Norton website service and began a chat with one of the technicians. I was given case number 206XXXXX.
On Tuesday February 17, 2015 I received a call that came up “Unknown” on my cell phone. A guy asked for me by my first name. He said he was calling because he wanted to help fix the SPAM issue I was having. Right then I suspected something was not right because Norton Techs worked on it the day before and they are the only ones that knew about the email SPAM problem. This person even referred to the email address the SPAM was sent from. In addition I gave Norton my cell phone number for the first time, so it is interesting this person called my cell.
I decided to play along. I said it would be great if they could help me. I asked what number he was calling me from. He said [protected]. I asked what the name of his company was. He said “FIX BY TECH”. He even spelled out the name. I asked him what his name was and he said “Andrew Parker” which he also spelled out. He had a foreign accent so I figured that was not his real name. I then asked him how much this would cost. He said between $50 and $150 to fix. I said that would be good, what do I need to do? He asked if I could I go to my computer and turn it on so he could fix the problem? I said I could not do it right now, but I will do it and call him. He said if you call that number ask for Samantha who was the person in charge and she would get my computer fixed.
I have a neighbor that had the same issue with Norton Service Agents about two weeks earlier. Con Artists called her 24 hours later offering to fix the problem. The Caller ID number was [protected]. They said that Norton could not fix their problem but they could for $100 and wanted to know if they should proceed. When my neighbor got suspicious of the call and started asking questions, the person hung up.
I have lost all trust in Norton support. I believe there is criminal activity going on with some of the employees in this company. I contacted Norton and they are investigating but I wanted everyone to be aware of this issue. If you look on line you will see other people around the country are being contacted by these scam artists after talking to Norton Support.
I did speak to a Roger A, Norton Executive Escalation Case Manager the day I had this issue. He took down my information but did not offer any other help until I contacted the PA Attorney General’s office. Now they are starting to do something but nothing to help me. You would think he would have offered me free Identity Theft Monitoring but they don’t seem to care. Why are they not informing the public of this breach?
I actually put out a YouTube video on this. It is not good but tells the story and shows info from the PA Attorney General’s office and the Symantec Response. https://www.youtube.com/watch?v=y6UTcW3svcI
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