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NetSpend / rip off!

Dallas, TX, United States Review updated:
4.15
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I put money on my card and when i try to access my money, or pay for and item i have purchased they say my card has been denied when i know i have sufficient funds on my account.
Va
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Ss
  26th of Dec, 2008
Agree Disagree 0 Votes
On 12/25/08 I discovered that 14 unauthorized charges were made to my Netspend debit card. I called Netspend and was HORRIFIED to find out that not only was all of my money taken but there wasn't anything I could do about it. According to netspend, because these transactions are still "pending" I have to wait until they go through and then and only then can I start the dispute process. Meanwhile I have $0 and I could be waiting for who knows how long to get my money back. The company treated me as if I were to blame for using my debit card online at some point in my life allowing someone to hack into my computer and gain access to my #. I was able to contact some of the companies that charges were made from and they were wonderful in immediately refunding my money when they realized that the billing address that the person who stole my number used and my actual billing address did not match up. Another point I brought up to Netspend was how the transactions were allowed to be authorized if the billing address did not match up. They had no answer for this and continued to tell me that they couldn't do anything until the merchants collected their money. Many of the merchants were unable to be contacted because they are fraudulent businesses who's telephone numbers lead to no where or have been disconnected. I was informed by Netspend that many of these companies were associated with an online gambling site that is out of the country. I am filing a complaint because of the inability and unwillingness of the company Netspend to answer for why they approved transactions when the billing address was incorrect and also for their "too bad so sad" attitude towards refunding my money or helping me expedite the return of my money from these fraudulent charges. They made me feel like i was being punished for having my debit card # stolen and now I have to figure out what I am going to do for money until my dispute goes through.
Pr
  28th of Aug, 2009
Agree Disagree 0 Votes
Netspend does not speak the truth when they say you can rent a car. I went out of town and no rental car company will except the netspend card. You must have a true bank card or a credit card. I was stranded because I had the beleive that you can rent a car.
Br
  20th of Aug, 2015
Agree Disagree 0 Votes
Completely Agree. This "company" is more like a criminal operation. They stole hundreds off my card and when I disputed these unkown transactions they immediately closed my account. They closed my account faster than their customer service responds to emails. Once your account is closed you cannot call them. Even though when I try to log in it says 'there is a problem with your account, call xxx-xxx-xxxx'. When I call the machine wants my account number or SSN, when I enter this, it just tells me its invalid and hangs up on me. I emailed customer service and all they told me was my account was closed. (Probably because I tried to dispute the hundreds of dollars that were stolen from me). There attitude is definitely 'too bad, so sad, sorry about your luck'. I only had this card for about 2 or 3 months and had loaded a few hundred dollars as a sort of savings account because I cannot get a normal bank account. This company preys on people who have financial problems and just rips them off more. Why this company is still operating the people who run it not in jail is beyond me. Our country is so effed up to let criminals operate in the open like this... oh wait, they are not criminals they are just "bankers". SAME THING!

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NetSpend Corporation Logo NetSpend Corporation
Customer Service
Overall Satisfaction Rating

243 Reviews
PO Box 2136
Austin
TX
United States - 78768-2136
+1 866 387 7363
+1 512 857 0263
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