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Nedbankbad customer service

When setting up your internet banking services, nedbank ask that you go into a branch to complete the process. I visited the branch where my account was opened, namely nedbank at the glen to do this. I requested that they link all my accounts to one profile which was not done, the did not link my savings account to the profile. Secondly, when you set up your internet banking they have to activate the sms function in order to make payments from the site. This was not done either. I contacted their call center that same day and the agent told me that they could not assist that I would have to go back into the branch to have this activated. Nedbank ask once then sent me a message to ask if they could assist, I replied telling them the problem and they have not contacted me since. I have had poor service from nedbank since opening my account. Why do they have a call center open if they are never ab;e to assist???

Sa

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