Nedbank
reviews and complaints

Case no [protected]. Thursday 25th August 2022. After 16h00. Hackers hacked in to my Nedbank Money App. Withdrawls in total of R9 900 at a auto teller in Durban without using a physical card. Loan approved of R50 000 on my behalf without any approval from my side. Several attempts to follow up on this fraud case. No feedback after almost 3 weeks. Cannot re-install any app from Nedbank as my Id is still suspended until fraud case has been resolved. What annoys me the most is the lack of service, the lack of any response, the lack of taking a customer's predicament into account. 20 years a client of Nedbank and this is how you are being treated. Maybe the CEO will realise there is a huge lack in customer services. I am stuck, I do not know what the hackers has really done on my account as I get no feedback. Seriously Nedbank, you owe me an explanation!

Good day

I received qn email document that was the settlement amount given on 9th of june 2022 I have settled your account for the amount that was given the document clear stipulates on or before the 17th I even called in and confirmed that the account will be closed as well reference numbers [protected] and 5083165 please listen to call recordings I wll not be responsible for the banks incompetence as well if this matter is not resolved immediately I will taken further action go to ombudsman as well as media for the poor service. Nedbank can not email a statement and now say its not close they must sort it out I am not prepared to anymore money as an amount was given to me which stated on or before the 17th of june 2022 please assistance with this complaint

Kind regards

N govender

I had the shock off my life. I have taken a personal loan at nedbank it had insurance and payed it so well and never skipped a month up until I was retranched at work 2020.i went back to the bank again and showed them my papers and I was given a form to fill. I never got any feedback or anything but I saw massage transactions in my phone that my loan is payed. They payed it for a year and they stopped while I was still not working. I got threatened calls from the back that if the loan is not payed will be blacklisted I tried explaining that I have money at the moment hance I am not working as yet

On the 3/02/2022 My wife and I were robbed and kidnapped at gun point in Winterveld Pretoria. The robbers took our wallets/purses and demanded we give them our bank cards as we didnt have cash with us, they held us hostage while they went to the ATMs to withdraw money and subsequently bought with them

We filed a report and tracker people came and recovered the car we were travelling in as we had to run out on foot after a police scare.

We called Nedbank fraud dept immediately after getting help and at the time we were told they had only withdrew funds but later discovered that they went in stores to buy.

We started the process of recovery with Nedbank on Sunday the 6th February, my wife went inside the bank on Monday, ever since then we have been moved from pillar to post, until on the 27th march we spoke to Busi who was helpful in assisting with her email in order to escalate the matter to Natasha who never responded nor acknowledge our case, After much deliberation speaking to numerous people whose name I have forgotten we recieved an sms from a May Matsana whose line is constantly unavailable and even when we send the emails theres no acknowledgement of such... Can someone help us!@nedbank its been over 2 months!

can they contact me on [protected] or [protected]@gmail.com

Up to now recognition no responsibility that they have wrong photos but rather a digup of 2018

Feedback 2 phone calls with me advising wrong photos in 3 months

3 xpayments of monthly from me to nedbank, much more that it would have taken to fix

Can accept if maintenance is the issue but assumptions and result made with wrong photos and a report of 2018

Phoned Nedbank advising

Came back from holiday on 10th January and left-hand side of the sunroom roof l, water came in and damaged my roof and facial boards

Response

Reference number was given and the accessor came out

Assessor

The assessor arrived with no paperwork or anything don’t know what is needed but will assume a good camera and paperwork essential for this, spend very little time taking photos of the inside and went to the back of the house, and took more photos

Left without checking the left top roof front where the issue is

Next

Received phone call saying the claim is rejected because of maintenance, the wood is bad and old flipped my head because no wood involved and requested what wood, it is an aluminum roof and steel holding the facia board if you are seeing wood wrong pictures

Received your photos and can see your accessor who was in such a hurry without climbing onto the roof took random pictures and used them as reason on this claim

MY complaint

I am a client of yours for 15 years, have not even received a phone call after me logging complaint and several follow-ups with you just to explain that they got the wrong photo’s pleased or can even do a what's app call to show you got it wrong, then send out another accessor if needed.is this what I must accept a letter with wrong photos to say why my claim is rejected without any acknowledgment that you rejected the claim with wrong pictures phone number on Naidoo Jeeva does not even work, I need to know I pay insurance monthly if I phoned you in connection it is because I pay for a service, and in return, I am receiving frustration just to get a message that by you have the wrong photos, and will not accept rejection because you have wrong photos, or is it your way of robbing me from 15 years of payment

I have personal loan with nedbank which amounted tor180 000 as they say because I took 3 loan but the round about its the total of the r180000 which i've been paying for more than 2 years now and I am paying almost r6000. 00 a month and they say I still have to pay that amount for 8 years now that's a lot and a ripoff from nedbank I can't anymore.. May I kindly be assisted with other arrangements

I have a stop order on my salary for my Nedbank homeloan repayments which have been working fine since July 2021. The homeloan repayments are deducted from my salary and paid over to Nedbank on the 25th of each month (ABOUT A WEEK IN ADVANCE since the repayment is only due on the 1st of each month).

On 21st December 2021 my repayment for 01 January 2022 was already paid over (via stoporder on my salary, thus 11 DAYS IN ADVANCE). On 03 January 2022 my montly homeloan repayment was deducted TWICE, not once but TWICE, making my repayment for January 2022 THRICE.

On 05 January 2022 I spent most of the morning (my last day of leave) at Nedbank, waiting in line to be assisted. Once inside, I could not be helped by the consultants, but had to call the Nedbank customer care line which I was assisted with. I was informed that the debit order was not cancelled when I applied for the stop order on my salary in July 2021 (which was very strange since it has been working fine for 6 months (July 2021 - December 2021). The consultant on the line then informed me that he cancelled the debit order and put through a request for my funds to be refunded (the two incorrect deductions).

Friday, 07 January 2022 I called the Nedbank customer care line again to follow up on my refund as I urgently need my fund to register for my studies. I selected the Collections option as instructed on 05 January 2022, the initial consultant ensured me the request was processed, when I asked when the funds will reflect in my account, he put me through to another consultant as he informed me his department couldn't confirm this information. The next consultant informed me I was at the incorrect department, I had to obtain this information from the Collections department (the department who forwarded my call). After I gave him an ear full, he tried to assist me. At first, he informed me that I will need to write a letter to request the refund and it will take up to 7 days, whereafter I lost it as this is not an error on my part. I informed him that when I initially applied for the stop order I had to complete so much of paper work now I have write letters to request my own funds for an error that Nedbank made. We had a back on forth over 3 calls as the manager was also not available to deal with me directly, but the consultant had to obtain information from the manager as to how to assist me. I was on the line for nearly an hour, still no resolve!

I've attempted reversing the debit orders on the Nedbank app, interesting fact - you can reverse any debit orders on the app except for Nedbank debit orders, PATHETIC!

It is beyond me that I now have to go through all this trouble for an error that Nedbank made and the consultants so far have proven incompetent to assist me in rectifying this error. I am in the process of wanting to change banks, I can not deal with such incompetence.

Nedbank does not resolve matters of an individuals account being debited despite providing all the support documentation and emailing the merchants bankers! Not even the CEO of Nedbank (Mr. Mike Brown) has the courtesy to reply to my emails!

I've been a Nedbank main banked client for more than 5 years. I've relocated my accounts systematically due to their indifferent, reckless, and just awful service.

The most recent incident is only the latest in a long line of inexcusably awful service I've received from Nedbank's workers. I opened savings accounts for my daughters with your bank, and I intended to use the app to manage my credit card and their accounts, which they market so heavily. I was unable to log in and decided to visit your Bloemfontein location in Northridge Mall.

My ticket was called by a lady who had no identification on her and took a long time to call. I told her I'd been having trouble signing into the app for a time and assumed it was because I'd received a new card. She asked for my ID number, never looking at it to identify me, and informed me I couldn't use the app because I didn't have a current account. Then she abruptly spoke to a colleague in a language I don't understand.

I explained to her that this is precisely why I need access to the app, so I can stay current and handle the card.
She spoke to a co-worker in another language about my transaction or about me without speaking to me about my transactions.

I immediately requested that she close my children's accounts, and she informed me that there were cards issued. I replied that I didn't have any cards for the accounts. She inquired as to where the money should be sent, and I said that it could be paid in cash or into my credit card.

She then replied that she would bill me for new cards on the kids' accounts and then close the accounts. Isn't this reckless and unethical behavior?!

I then asked for my account number so that I could administer the accounts on my own. She reset the pin once I saw it had expired. She handed me a printout and told me rudely that I needed to go see a man in front of me who could assist me.

I'm embarrassed to have ever banked with your company because the litany of service failures has gotten out of hand.

I am more than pissed with nedbank, today is the 1st of November and I was told my rebate was calculated for month end of October of which that was yesterday I WANT THAT MONEY and I don't want to see those bank charges there as they do not correspond with my agreement. First a consultant said the 28th and than complaints said 30th or 31st, I don't like to messed around with as I didn't even want this stupid account but I agreed because of the rebate but I've only been paid that rebate once I am 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Please see an extract of an email that was sent to Nedbank on Tuesdaty 26 October to which I have never had a response

Good morning,
My name is Clive Brewer and I represent Pronto Management Services Pty Ltd, a company that attends to the management of The Kanyin Body Corporate.
Yesterday morning an amount of R340, 000 was transferred out of The Kanyin bank account, apparently into an investment account held by the previous managing agent.
I have confirmation, as per the attached email, that we are the only persons who have access to this banking account. In discussion with our relationship manager, Celia Nhleko, the account is apparently linked to some other banking profile held by the previous managing agents and they then made this transfer.
Celia tells me that the money may be transferred back to account by close of business today. This is totally unacceptable as I informed her yesterday that we have some very urgent payments to make.
Could you please investigate how some other entity was able to transact on this account and also ensure that the funds are immediately returned to the correct account. I am attaching a copy of the relevant statement which reflects the transaction.
In need, please phone me on [protected].
Thank you

Clive Brewer

Subsequent to the above, the funds have again been tgaken out of the account and I am not even able to speak to my relationship manager because the phone is not answere and i cvannot leava message because "The Mailbox is Full"

Hi my name is Lee Elton kortje I'd nr [protected] I bought a golf6 tsi gsd is July @ BNA motors is parow cape Town and it is giving me problems ever since I bought it taken it back n fourth to the dealer and Randall is giving me the eun around every time the car comes back it is worst now the car is with tavcor vw in George just to look @ the problems it already R23000 to get it fixes Wil be much more would u help me plz or give me another car cause I'm paying almost R5000 a payment and I can't pay for a car that I can't drive or use it s been standing for more than a month

My name is Daisy Madumane Mahlangu contact no [protected] or [protected], I have a problem with Nedbank, on Tuesday the 14th of September 2021, I went to Nedbank Fourways to increase my credit card limit only to receive the sad news that because my personal loan account was handed over to collection department, I cannot be able to open/increase anything under my name until my personal loan is paid up in full, I asked the consultant to tell me exactly why my account was handed over to collection department while I'm paying the account every month as per my contract, debit order is debiting every month from my account, then I was advised to call the call Centre because there was nothing the branch can assist me with these query, I managed to call their legal department where my account was handed to, then I was told that my account was handed over on the 17/12/2020, and I couldn't understand because I remember very well in December 2020 Nedbank debited my account on the 11/12/2020 (which was not our debit order arrangement date) and I called and asked them to return the debit order into my account to debit my account on the 31/12/2020 because I'm not quiet sure when exactly am I gonna get paid in December therefore for us to be on a safer side let the debit order run on the last day of the month like any other months, then they promised that they will return back the money they debited into my account within 24 hours then surely the money was credited into my account on the 14/12/2020 and surely they will debit the loan the last day of the month of December 2020, then after our agreement, on the 18/12/2020 they debited my account again and I called them to please stick to our agreement and because I needed that money to go home to see my parents, I went to my branch and reverse the loan the very same day because I didn't wanna wait for more other days, then on the 19/12/2020 they return the money back into my account after I reversed it from the branch on the 18/12/2020, now my account was handed over to collection department on the 17/12/2020 and when I ask for the answers on why the account is handed over, no one is giving me the reasons, their legal department tells me that they got it from personal Loan department, since Tuesday (14/09/2021) I have been asking for answers no one is giving me the answers, I am from the branch again today the 17/09/2021 still I don't have answers, I called the personal loan department I was advice that the manager will call me, even now no-one has called me. I am not liable for any interest occurring in my account because debit order for Dec 2020 went through on the 07/01/2021 after going to the branch on the 06/01/2021 asking them why didn't they debit my account on the last day of the month as per our agreement, because I got paid on the 29/12/2020, ever since then the debit order has been going through my account the last day of the month as per my contract agreement, right now they handed my account to collection department which I don't understand, and sadly no one is able to give me answers, instead they are transferring from one person to the other, and noone has ever adviced me that my account has been handed over, because the debit order has been going as normal.

Hope you will assist me with this query

Yours Truly

Daisy Mahlangu

My name is Dingaan Boroko, email address [protected]@icloud.com.

On the 2nd September 2021 my phone and watch were stolen at gym. I had on my phone a Nedbank banking App, FNB APP and Discovery APP. When the phone was stolen..

On the same day after I realized that the Nedbank account was accessed and in the account I had R1100 which was transferred out. I contacted Nedbank to report this fraudulent transaction. I received a call from the fraud investigator on Friday the 3rd and a report was filed.

On the 8th I went to the Southgate branch to have my profile re-activated as per advise provided which I was told it will be opened within 24 hrs. On the 9th at around 14h30 I got a call whilst still waiting for my profile to be relinked which was still not this call was from the contact center advising me that I will not be refunded the R1100 because I gave my details to someone whom accessed the funds in the account (ironic). I work in a financial institution and know the importance of security details and this was really shocking to me.

I am writing this in huge disappointment of the service received from Nedbank as a whole and really advise that if this is the service being provided to clients then I would rather stay without a bank account.

I was further advised that the bank will offer me R200 (like really) as a good gesture decided to call the contact center to have the account closed. Then I was told this cannot be done via the phone as they are not able to close the account. The reason was the account had a balance of R37 which came a a result of depositing R50 into the account and this was an instruction from the branch to activate the account.

The service received from this bank is really shocking and embarrassing and I am really hoping that people do learn that they are not in good hands at all.

The last person I spoke to at the contact center was Sibongile Malili and she gave me this reference number [protected] and number [protected].

Good Morning Sir/Madam

Estate late: Joel Ratshilumela Vhulahani
ID number: ID Number: [protected]

I am writing this email with frustration. My name is Thina Vhulahani the daughter of the Late Mr JR Vhulahani. My father had an account with Nedbank and his money is due to be paid to the Lawyers who are dealing with his estate. This has taken more than months whilst waiting. I emailed to the Managers below however they have no decency to acknowledge nor respond to my email.

Complaint:

Attorneys Mazibuko are dealing with this Estate. They have since emailed [protected]@nedbank.co.za regarding the payment of my late dad's money that he invested with Nedbank. According to Mr Mazibuko they sent the indemnity form signed by the Attorneys on 24 May 2021 and they were promised that the money will be paid immediately to the deceased account. I also emailed [protected]@nedbank.co.za who has not even bothered to acknowledge nor respond to my emails. Can you please assist in this matter. My worry is that my mother is 86 years old and she has been worried that her late husband's money is not being processed for her.
Mazibuko attorneys contact number: [protected] or [protected].
My contact number is [protected]

Kind Regards
Thina Vhulahani
[protected]

Good day

I hope you are well and safe. I am a very proud owner of my Nedbank home loan since 2004. I have not defaulted once in 16 years. I have been put in an extremely difficult situation, currently.
I cannot afford to pay my Nedbank home loan, currently for this property is on rental and my renter has not paid me since Covid 19 has started, as he was also hindered during this pandemic, he does not respond to any of my call and messages, I cannot afford to lose this property in the same breathe as I have endured a lot of pain for the past 16 years paying for this bond. Please can you kindly assist me, I need a relief for the next 6 months from June 2021 until December 2021. I am in the process of removing the renter via the Randburg Magistrates court and this is rather extremely costly, and I am not will to loose my property. Kindly assist me please as you have all the necessary documents, to process this transaction, which I have sent through to moratorium on 14/06/2021. Please, please can you kindly assist.
Thank you, be safe and take care

Kindest Regards
Dinesh Naidoo
[protected]

To whom concerned;Complaint

Nedbank
Dear Sir/Madam
Re ; Aged person Mr Isaac H Jenecke (94) client of Nedbank Church square branch Kuils River South Africa.

Mr Jenecke is bedridden and is in a frail care condition and cannot walk at all. He has one amputation. He was born in 1926. His wife is deceased.

He is a client of Nedbank Church Square branch Kuils River. The worst bank in the universe.

Mr Jenecke is my father and send me to the ATM and entrusted other matters of his care to me, as he would otherwise perish and die from unsolved troubles. Such as, the fact of his creditors who would not get paid, his medication which would not be fetched and he would continue as a lost and neglected person. Let alone eating food and getting a carer. These all off course being serious violations of the South African Constitution.

1. On Monday 22 March 2021 I went to a Nedbank ATM in Kuils River and punched in the pin once. The machine proceeded to run and then said that the card is being retained for a technical reason.
I telephoned the emergency number where the card was then blocked. The reference number is [protected].

2. On Tuesday 23 March 2021 I approached the branch where he holds his account with the problem.
2.1 The teller who also does inquiries said, that I am not allowed to deal with his affairs, as I must get a power of attorney.
2, 2 Nota bene on a previous occasion when Mr Jenecke was a bit healthier he and I, at the same bank, had my fingerprint taken, with my identity number for the reason, that I could in future fetch his ATM card should it get blocked. This then continued for a while. This was in fact after a complaint was made by myself, that it is extremely difficult and costly, carer and transport, to bring him in to the branch.

Please see the following from 2019

RE: IH Jenecke - Service Complaint - Kamal - CCM [protected]
4 messages
Bipulprasad, K. (Kamal)
To: Isaac Jenecke
Thu, Apr 25, 2019 at 3:18 PM
Dear Mr Jenecke
I trust that you are well.
Bianca has confirmed that she has made contact with you.
She is reviewing how the branch will be able to accommodate you in the future and will contact you once they have a decision.
Bianca has addressed the service experience within the branch and will finalize the way forward directly with you. With your permission, may I close case CCM [protected].
Kind Regards
Kamal Bipulprasad
From: Bipulprasad, K. (Kamal)
Sent: 23 April 2019 12:18 PM
To: Isaac Jenecke
Subject: RE: IH Jenecke - Service Complaint - Kamal - CCM [protected]
Dear Mr Jenecke
I trust that you are well.
Please confirm that Bianca has contacted you and discussed your complaint and the way forward.
Kind Regards
Kamal Bipulprasad
Client Service | Client Experience | Nedbank Limited
90 Bram Fischer Road Durban 4001 | Kwa Zulu Natal South Africa
T +[protected] F +[protected] @: [protected]@nedbank.co.za

The above was in 2019.

3. Today I was told by Mr Logan Adams of the Church Square branch, that I must go to the Blue Downs magistrates court where I would be given a power of attorney to act for my father at the bank in regard to his card.
This I did, and returned with the court stamped form. Mr Adams now disappears, come back and directs me to an office where a person, who introduced herself as Gail came to talk with me. From the outset, I could see, that she is going to continue the bamboozlement. She now refuses the form. After I wasted my time and petrol going to the court on their instruction.
Talking off the point and around the point, not addressing the problem, that is what she does. My father needs his money and his card.
I told her, that he is now in hospital. I said nothing to prevents her from going to him.

4. Ms Bianca was the manager at Church square and I recommended, that Gail contacts, her. But. Ms Gail was not interested in this. Strengthening my idea, that Church Square branch is out to be difficult and obstructive. Probably as the staff there run job description around it, maybe there is too little work now they invent problems, alternatively they are just not clued-up or better still, they are remote of Nedbank itself.

5. Now let us get a perspective on Nedbank at the Church square branch. Recently on 08/03/2021 Nedbank sent me an SMS about credit card ending in 459 cycle 06/02/2021. This same branch took his money from his same bank card now retained when I went to pay his credit outstanding balance. Then, they were quick to recognize me, then, as I was helping them to get rich. It was an inside the bank transaction. Now, suddenly, they are making me out as a fraudster, in the process my father, does not have access to his money in his account, and they are sitting with it!

6. What is clear is, that the branch is highly disjointed and lacks business sense and Human rights. They are holding a bedridden man's money and doing nothing to help him, but act obstructively. Unless the branch is simple off course!
Simple Simon says : put your money in the bank, Simple Simon says you can't get your money".
The bank is fully aware of the health and social position of their client.
Yet, they do nothing, not even wanting to contact their client in person.
The bank is a bank with a sitting duck on it.

7. The complaint is, Mr I H Jenecke is unable to come to the bank and the person whom he sends, is rejected. Mr Jenecke is now going to be discriminated against by the bank through economic strangling as they are intentionally barring him from access to his money in violation of the rights implied by the Constitution to handicapped people. What about his dignity? Must I pull him on a blanket with adult diaper and frail body into the bank? Can, we, now safely say, and, assume, that the bank stands for this?

8. What is the reason for all this?
8.1 A vital question, that must be answered is, why did the ATM retain the card after one pin run? An ATM does not know who is standing in front of the machine. It must be told and given an instruction to retain the card after one pin run. Taking a client's card in this manner is illegal.
Cowardly and undemocratically the bank says, well, we, cannot say why the card was retained!
Taking a person's bank card is a similar serious matter as taking a person's ID book!

I ask for investigation and relief under the circumstances.

I J Jenecke +27 [protected]
cc

My name is Wolfgang Karl Wengerek. On the 16 January I instructed Nedbank send me my pension money that I had saved up for a while to me in Thailand. I completed all the paperwork required and e-mailed it to them. The Forex Department sent me a mail the the money had been sent to my bank on the 26th January 2021 and gave me their reference no. OP05792101190191. It usually takes 4 to 5 working days to reflect in my bank account here in Thailand.
today is the 12th February and the money has still not arrived. I have sent e-mails to their Forex Department to query this, but have not had a single reply. I have sent an E-mail to their complaints department and only had an automatic reply that they had received my complaint, but no feed back at all. I am getting very frustrated because I have not heard anything from them. I am worried that perhaps my pension money has gone missing and that is the reason that Nedbank has not come back to me. I am totally reliant on this money for my existence here and now do not know how to pay my bills because of this mishap.
I need help urgently

Several debit orders from NRB went down on my Nedbank account. I followed this up with Nedbank but they are not helpful at all. I have now received a legal notice from Nedbank. There were no funds in the account when the debit orders went down and the account is now in arrears.

I have not signed any contract with NRB or agreed to any terms going into any contract with them.

Please can you assist as I am not getting any help from Nedbank.
Thank You
Harold Schenk
Account # [protected]