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[Resolved] Nebraska Furniture Mart / fail to delivery but refuse refund

1 The Colony TX, United States

Special ordered living room set (only special because I chose the fabric from their selections) in May for mid-June delivery. Every other week they tell me it's another 2 weeks out. Refuse full refund claiming I owe a 25% restocking fee. The did not comply with the terms of the sale agreement, not me. They should pay me 25% for the inconvenience. DO NOT ORDER ANYTHING FROM THIS STORE NOT CURRENTLY IN STOCK IN THEIR WAREHOUSE. They will screw you over with no recourse. Except they may find themselves in small claims court over this one as it was a VERY expensive set of furniture.

  • Resolution statement

    Finally got store manager to contact supplier and demand our furniture get shipped. Got it a week later. Tedious and unnecessary process.

Wt
Jul 23, 2015

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