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Jordan's Furniture

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Jordan's Furniture Customer Service Contacts

1 Underprice Way (Route 9)
Natick, Massachusetts
United States - 01760

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Jordan's Furniture Complaints & Reviews

Jordan's FurnitureSofa Delivery

I purchased a sofa-chair and coffee table on Aug 27th 2020- I was told the sofa would be delayed approx. 8weeks and the chair approx. 12 weeks, the coffee table was in stock. I paid in full at the time. I did receive the chair and coffee table approx. 10weeks later. I call every month and receive the same message, order is delayed another month. The store suggested changing orders and I went to the store and looked at the other furniture available, it didn't match what I was looking for, The one thing that bothered me was the same sofa I purchased was still on the floor for sale, and the sales person told me there was still a delay of 12 weeks. That is a lie, more like six months. I did ask the sales person, where the manufacture is located, in the US. So why the delay, did the company go out of business?

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    • Lo
      LouiseCF Jan 06, 2021
      This comment was posted by
      a verified customer
      Verified customer

      We have a similar situation, ordered 2 chairs and a couch Aug 24, 2020...received the 2 chairs but after numerous delays with the couch we just were told Feb 28-March 21 !!! When we called the delay is the coils in the couch...so we were told. I understand Covid effecting things...but this is ridiculous. Honestly my biggest concern is some day I will be told I will never get the couch.
      Wrote a letter-customer service called, spoke to the salesperson...same blah blah...never a real answer.
      Very Very disappointed and frustrated.

      0 Votes

    Jordan's FurnitureReceiving

    This company flat out sucks worst company to work for they don't give a [censored] about anyone but elliots pockets. There are no protocols for covid there no disinfection stations, and the receiving managers just like to suck and swallow Carlos Fernandes balls. This company is corrupt and I would not recommend anyone to this job. I have been in the receiving side for about 3-4 years and it is terrible . Many people have left this [censored] hole I lost my taggers position to [censored].
    Signed- Jake H

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      Jordan's FurnitureSofa

      I bought a sofa in 2017. Prior to that we bought a sofa loveseat set that started falling apart at the frame. It was replaced with this set we have now. I have had repair people out here a few times. This is the worst set u have ever purchased now I have a tear in the seat. I cannot prove how it got there but am told if it was my dog it will not be covered. The support of this couch is horrible and it or completely ruining my hard wood floor. I will NEVER shop there again and I have purchased many pieces of furniture from you. I will also make sure my family and friends do not go back there and they have also purchased many items from you ! Very disappointed

      Sofa

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        Mar 17, 2020

        Jordan's Furniture — coronavirus

        It was great to see that elliot closed all Jordans stores because the health and safety to his guests and...

        Jan 29, 2020

        Jordan's Furniture — carlos the bully

        There is a voice recording going around the receiving dept of Carlos telling Nate that Carlos was going to...

        East Taunton

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        Jan 15, 2020

        Jordan's Furniture — kyle hinchcliff receiving team lead

        I am so glad my coworkers told me about this website. Kyle Hinchcliff puts the fun in disfunctional. Jordan'...

        Nov 26, 2019

        Jordan's Furniture — sofa sectional

        SCAMMERS ONLY LOOKING TO MAKE COMMISSION. I am having the worst experience with Jordans. I will never buy...

        Oct 05, 2019

        Jordan's Furniture — brian faucher receiving manager

        More magic tricks by corrupt management. If you ask a question about certain policies. You are told that each...

        East Taunton
        Oct 01, 2019

        Jordan's Furniture — couch

        we purchased a love seat and couch back in 2017 after another couch and love seat fell apart that we also...

        Jordan's Furnituretempur pedic mattress

        I'm complaining against Jordan's because we bought a Tempur Pedic Mattress and we couldn't set it up when it was delivered because the headboard couldn't go upstairs. So we had to remove some of the headboard to bring it up. When it time to put the mattress it couldn't fit because my mom did not know the bed was a queen size and not a queen. So customer service on the phone and the specialist told us we couldn't exchange because it has been 21 days. Based on the Sweet Dreams policy I should be accommodated. It is not fair they are not willing to exchange a 4000 mattress and rep wants us to buy a new bed. Especially when the policy states otherwise.

        tempur pedic mattress

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          • Jo
            Jordan's Customer Service Sep 25, 2019

            Good afternoon Thea,

            Thank you for letting us know of your situation, though we certainly wish it were under different circumstances. We do have our Sweet Dreams policy, which actually does indicate that Jordan's exchange policy does not apply to foundations or reselections for mattress size or height issues. This includes switching from king to queen or vice-versa. I apologize for any misunderstanding.

            All of that being said, we'd like the opportunity to speak with you to see how we might be able to help further. Please contact our quality response team at [protected] ext. 4089 at your earliest convenience and we'll be happy to assist.

            0 Votes
          Sep 03, 2019

          Jordan's Furniture — brian faucher receiving manager

          This company is such a joke. They are trying so hard to prove that they are not a racist company. They are...

          Jordan's Furniture — leather couch

          DO NOT BUY from JORDAN'S, they DO NOT stand behind their products!!! DO NOT BUY their SUPPLEMENTAL INSURANCE...

          Jordan's Furniture — sectional sofa

          The quality of the furniture is extremely poor. I bought one sectional that I returned because the fabric wa...

          Jordan's Furniture — klaussner sofa and chair grey/w/ pewter nailhead

          Beautiful when I first purchased it 22 months ago. However, cushions started to become mis-shappened way too...

          Jordan's Furniture — sectional

          I purchased a sectional from Jordan's Furniture in October of 2016. Ten months later, it was such an...

          Jordan's Furniture — mattress/box spring purchase

          Purchased a new bed/box spring and took delivery a week later. One of the guys making the delivery had been...

          Jordan's Furniture — sell garbage

          Once these guys have your money they will forget you exist. I bought a power bed and high end mattress for my...

          Jordan's Furniture — management

          Scott Ambrault the receiving department manager used the "n" word to an employee. There was an investigation...

          Jordan's Furniture — Chair - fix

          I bought a sunbrella set from jordens in Nashua a year ago along with many other pieces of furniture and...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Jordan's Furniture — late delivery

          We purchased a dining table from Jordan's Furniture, Reading MA; on 8/17/2014. The salesperson mentioned...

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