United States - 01760
I bought a sofa in 2017. Prior to that we bought a sofa loveseat set that started falling apart at the frame. It was replaced with this set we have now. I have had repair people out here a few times. This is the worst set u have ever purchased now I have a tear in the seat. I cannot prove how it got there but am told if it was my dog it will not be covered. The support of this couch is horrible and it or completely ruining my hard wood floor. I will NEVER shop there again and I have purchased many pieces of furniture from you. I will also make sure my family and friends do not go back there and they have also purchased many items from you ! Very disappointed
It was great to see that elliot closed all Jordans stores because the health and safety to his guests and...
There is a voice recording going around the receiving dept of Carlos telling Nate that Carlos was going to...
I am so glad my coworkers told me about this website. Kyle Hinchcliff puts the fun in disfunctional. Jordan's Furniture feels that safety is very important, almost over the top. It's amazing how Kyle will hurry us Along all day putting away and off loading. He is always telling us what safety issues we are not doing right. Today Kyle tells Tony Costa to go outside and unchaulk a trailer. Tony removed the wrong chaulk from a trailer that had people in it working. Because that was a big safety issue Tony got sent home. But Kyle did not. Tony would never have removed that chaulk if Kyle had not sent him out there to do it. Kyle should have been sent home to for instructing tony to be unsafe. Jeff the supervisor brings this up in his safety meetings. I guess safety doesn't pertain to Kyle. Kyle is the worst lead anyone could work for. He once made up a story about Mason Roy, Kyle told his manager that mason got upset about a task he was given and took his two wheeler and pushed it hard into a metal cart because mason was upset. Kyle made the whole incident up. Once the manager reviewed it on camera it was proven that mason did nothing wrong and that Kyle lied about the incident. If this is the person Jordan's furniture thinks should be leading their receiving department they should have their heads examined. Kyle is not fit to be a lead in Willy wonkas chocolate factory. Kyle is a proven liar because of what he did to mason. Kyle does documention on us, I wonder how much of it is made up. If they fire tony they should fire Kyle. Great job Jordan's furniture on placing a bitter, angry man who probably has absolutely no control over his life except for being a dirtbag team lead at Jordan's furniture.
SCAMMERS ONLY LOOKING TO MAKE COMMISSION. I am having the worst experience with Jordans. I will never buy...
More magic tricks by corrupt management. If you ask a question about certain policies. You are told that each...
we purchased a love seat and couch back in 2017 after another couch and love seat fell apart that we also...
I'm complaining against Jordan's because we bought a Tempur Pedic Mattress and we couldn't set it up when it was delivered because the headboard couldn't go upstairs. So we had to remove some of the headboard to bring it up. When it time to put the mattress it couldn't fit because my mom did not know the bed was a queen size and not a queen. So customer service on the phone and the specialist told us we couldn't exchange because it has been 21 days. Based on the Sweet Dreams policy I should be accommodated. It is not fair they are not willing to exchange a 4000 mattress and rep wants us to buy a new bed. Especially when the policy states otherwise.
This company is such a joke. They are trying so hard to prove that they are not a racist company. They are now hiring cape verdians some can't even read or write English. We have to do safety tests on the company computer and those that can't read or write English are allowed to have another employee take their tests for them. Now some of these employees are trying to play the race card against other employees. One employee made a statement that the cape verdes put furniture away fast. One the the cape verdes turned that statement around. He stated that the Caucasian employee stated that Jordans needs to hire more white employees. Another incident some of the cape verdes were in one brake room talking very loud and listening to music really loud. An employee from the adjacent break room got up and closed the door between the break rooms. The cape verdes in the other break room said that was racist to close the door. If any English speaking employee is negative or complaining the will be pulled into the managers office and he will threaten to fire them. If you are cape verdian and complain and talk negatively in creoles. That's ok because non of the managers, supervisors, or team leads speak or understand creole. Now you tell me where the racism is. It's a double standard by a corrupt management team. There is a merchandise handler his name is Carlos Fernandes, his wife works for a state agency that gives work permits to immigrants. Some how she has them fast tracked. Oh and if you say anything about Carlos doing something wrong or getting more over time than everyone else. You will get called to the managers office and he will tell you that he can train anyone to do your job. Just more bullying and intimidation. ICE definitely needs to raid this company. See address below.
450 Revolutionary Drive
East Taunton, MA
DO NOT BUY from JORDAN'S, they DO NOT stand behind their products!!! DO NOT BUY their SUPPLEMENTAL INSURANCE...
The quality of the furniture is extremely poor. I bought one sectional that I returned because the fabric wa...
Beautiful when I first purchased it 22 months ago. However, cushions started to become mis-shappened way too...
I purchased a sectional from Jordan's Furniture in October of 2016. Ten months later, it was such an uncomfortable eyesore that I ended up putting it out on the curb for trash pickup this week. The cushions started to lose shape after just a month or two, and the fabric started pilling about the same time. When I contacted Jordan's Furniture about my dissatisfaction with the quality of their furniture, they emailed me a brochure on how to care for your furniture. It was so insulting. I was a customer since the 1990's, and I've watched the quality of their products decline rapidly over the past 10 years or so. Needless to say I'll be shopping elsewhere.
Purchased a new bed/box spring and took delivery a week later. One of the guys making the delivery had been...
Once these guys have your money they will forget you exist.
I bought a power bed and high end mattress for my parents in March. The base unit that was delivered stopped working after a couple of days. I bought the split queen which is 2 power bases. One base would raise when activated and the other would not.
Jordan's does not service (or stand behind) the product so I had deal with the manufacturer to get a replacement bases sent in a week later. These worked much better but still occasionally acted up. Unfortunately this has gotten worse over the last six month. It is at the point to where these are absolutely unusable. I called Jordan's, explained the repeated issues and asked them to take the base back. They basic told me that I was S-O-L and that I would need to deal with the manufacturer.
So I contacted the manufacture and waited on the phone for 45 minutes before giving up. I'll try them again soon and update my review of this garbage product. Shame on Jordan's for putting their name on Garbage and then having the stones not stand behind it. I spend $6000 only to be treated like garbage once they had my money.
Scott Ambrault the receiving department manager used the "n" word to an employee. There was an investigation done by the COO Peter Bolton and human resource manager Maureen Murphy. They found tha because it was not a dirogitory he could keep his job. This is a company that supposedly has a zero tolerance policy against such comments. One of the receiving team leads Kyle Hinchliff stated that the need to get rid of old management and bring on new. This is unacceptable Scott Ambroult should have been fired. Just another discriminatory company.
I bought a sunbrella set from jordens in Nashua a year ago along with many other pieces of furniture and...
We purchased a dining table from Jordan's Furniture, Reading MA; on 8/17/2014. The salesperson mentioned...
I bought my entire bedroom set from Jordans with full warranty on the Dresser and a few other items. I was told that my warranty covers me against all accidental damage to the product. I had a small cut on the top and I called Jordans. They schedule a warranty service with a third party company who came in and made a mess of my furniture. I called back again, and they came in again to try to fix it .. and instead ended up leaving me with a bigger patch with rough surface and different shade of color on 3 spots on my furniture. I called Jordan back again and they asked me to call the Warranty Company to explain this. When I called the Warranty company, they said that if I am unhappy with the service I should call Jordan's back.
I called Jordan back again they said that their is nothing they can do.
JORDANS : IF YOU THINK I AM LYING, LOOK UP MY RECORD UNDER MY CUSTOMER NUMBER KHOKM300 : OH AND FEEL FREE TO CALL ME ANY TIME ! YOU HAVE MY NUMBERS.
Simply put, Jordans warranty service SUCKS. I will NEVER give them any business again. I have had better warranty service with other smaller companies who stand behind their service.
Please see the attached image that explains you what I am saying. This patch is on top of my dresser and I look at it every day.
GOOD BYE JORDANS !!
I went shopping at Jordans for a sectional back in October. I picked out my style and fabric options and was told it would be up to 6 weeks for the manufacturer in California to make the couch. 10 weeks went by and it was almost Christmas. I was going to have a house full of people and still no couch. I called and was told that some of the pieces for the couch were on backorder from CHINA, which should have been my first clue. They asked if I would pick another fabric selection that they had available on the floor. So I settled, because I really needed a couch, on the blue/gray microfiber option they had available and it was delivery to me mid December.
After 1 month, the couch began to rip at the seams on the seat cushions. Called Jordans and told them I believed I had a defective product. They told me it was fixable, sent a tech out, and he "fixed" it. No more rips at least. Some more time has passed and here we are in March. The couch looks aweful. It's sagging in some places and the tufts in the seat cushions where the seams meet are no longer indented like they should be. They are flat and looks just plain aweful. Others who see the couch always ask "Didn't you just buy this couch? What's wrong with it?" POOR QUALITY is what's wrong with it.
I called Jordans yet again, I sent them photos of what I was trying to show and here is what I was told: "That is NORMAL wear and tear and not covered under the manufacturer's warranty." "WHAT?! After THREE MONTHS it's normal for a brand new sectional to look the way mine does?" was my first question. To which I was rudely asked "Well how often do you use it?" I don't know about about anyone else out there, but as a family we use our couch everyday. After the hustle and bustle of working life, we plop ourselves down on the couch to watch some TV every night. I'm pretty sure that's normal right? I didn't know I was suppossed to alternate between the couch and floor every night to make the couch last!
So $1800 for nothing is what I'm coming up with. WHAT A BAD WAY TO DO BUSINESS!