Jordan's Furniture Complaints & Reviews

Jordan's Furniture / leather couch

Oct 30, 2018

DO NOT BUY from JORDAN'S, they DO NOT stand behind their products!!! DO NOT BUY their SUPPLEMENTAL INSURANCE, they give you the run around and don't cover defects!!! My wife and I purchase a substantial leather couch from Jordan's along with the the recommended supplemental insurance...

Jordan's Furniture / sectional sofa

Apr 19, 2018

The quality of the furniture is extremely poor. I bought one sectional that I returned because the fabric was worn, puckered and pilled after only a few weeks, the cushions started to break down almost immediately. I had to pick up part of the cost of that return. I got a new set and...

Jordan's Furniture / klaussner sofa and chair grey/w/ pewter nailhead

Oct 05, 2017

Beautiful when I first purchased it 22 months ago. However, cushions started to become mis-shappened way too soon. also, had the furniture cleaned by a professional company which ruined parts of the furniture. (back of sofa/chair are all puckery) Personally, I believe it is due to poor...

Jordan's Furniture / sectional

Aug 19, 2017

I purchased a sectional from Jordan's Furniture in October of 2016. Ten months later, it was such an uncomfortable eyesore that I ended up putting it out on the curb for trash pickup this week. The cushions started to lose shape after just a month or two, and the fabric started pilling...

Jordan's Furniture / mattress/box spring purchase

May 02, 2017

Purchased a new bed/box spring and took delivery a week later. One of the guys making the delivery had been sprayed by a cat the night before and he REEKED - it was all over his shoes which apparently he neglected to either wash or change and which he tracked into my house, upstairs and...

Jordan's Furniture / sell garbage

Jan 12, 2017

Once these guys have your money they will forget you exist. I bought a power bed and high end mattress for my parents in March. The base unit that was delivered stopped working after a couple of days. I bought the split queen which is 2 power bases. One base would raise when activated and...

Jordan's Furniture / management

Dec 03, 2015

Scott Ambrault the receiving department manager used the "n" word to an employee. There was an investigation done by the COO Peter Bolton and human resource manager Maureen Murphy. They found tha because it was not a dirogitory he could keep his job. This is a company that supposedly has a...

Jordan's Furniture / chair - fix

Oct 06, 2015

I bought a sunbrella set from jordens in Nashua a year ago along with many other pieces of furniture and after less then one year the chair I bought looks like it came from a second hand store. I paid a lot of money for this chair and I believe it should have lasted several years. when I...

Jordan's Furniture / late delivery

Dec 26, 2014

We purchased a dining table from Jordan's Furniture, Reading MA; on 8/17/2014. The salesperson mentioned that the expected product delivery is mid-Nov, but based on prior experiences it will be much sooner. Its Dec 26th, 2014 today, and over 4 months since we purchased the item, and...

Jordan Furniture Company / do not buy their warranty

Apr 26, 2012

I bought my entire bedroom set from Jordans with full warranty on the Dresser and a few other items. I was told that my warranty covers me against all accidental damage to the product. I had a small cut on the top and I called Jordans. They schedule a warranty service with a third party...

Jordan's Furniture / 3 month old sectional sagging and losing shape

Mar 22, 2012

I went shopping at Jordans for a sectional back in October. I picked out my style and fabric options and was told it would be up to 6 weeks for the manufacturer in California to make the couch. 10 weeks went by and it was almost Christmas. I was going to have a house full of people and...

Jordan's Furniture / mattress issue

May 14, 2011

Worst customer service ever!!! We purchased a "Jordan's Brand" mattress in 2008at their Avon MA location in the Sleep Lab and we had nothing but issues with it to begin with maybe we should have not bought "Jordan's" brand but we figured since it was theirs any issues would be...

Jordan's Furniture / does not honor promotions

May 08, 2011

In January we decided to buy a new living room set, we went with Jordans Furniture due to their reputation and quality of furniture. At the time they were running the triple play promotion where if you bought a sofa, and end tables, and 3-D tv you recieved a discounted blue ray player, 3-D...

Jordan's Furniture / not all furniture delivered


They are habitual offenders of not delivering all the furniture you order at the same time and do not bother to inform you that it is a partial delivery. They deliver only what they want you to take and then you are at their mercy to wait for the remaining merchandise and are...

Jordan's Furniture / never will I do business with this company again


We purchased a Simmons King size mattress and Box spring last November from Jordan's furniture. The thing has sagged on both sides and we are sleeping in valleys with the center of this mattress higher and firmer than the sagging part. the side of the mattress is also sagging outward...