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Jordan's Furniture
reviews & complaints

Jordan's Furniture
reviews & complaints

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29 complaints
6 resolved 23 unresolved
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E
3:50 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

0n 4/28/2018 purchased $6,000 on furniture, leather couch, power swivel glider recliner and kitchen island. called Jordon's on 11/2/2020 recliner motor broke, on 12/2/2020 technician came put and replaced motor as a courtesy N/C on 6/9/2022 the same power swivel recliner motor broke. I called Jordon's Natick MA reported problem. I was told I would get a...

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K
2:50 pm EDT

Jordan's Furniture - Discrimination

When I worked at Jordan's furniture I was being targeted because of my disability. My personal information was shared with other coworkers by the assistant store manager without my knowledge. I was told that I was being "watched" as to when I was taking breaks. Which I need to since I am a diabetic, it was a very uncomfortable work environment for me the last couple of months. The people running that store don't care about there workers at all. They are nothing but bullies.

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I
5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jordan's Furniture - Matching Sofa, Loveseat and Recliner set

Caution - Buyer beware when purchasing upholstered furniture at Jordan's. The expectation is that you are purchasing better quality furniture than you would at a discount furniture store. That I can assure you is not the case! Shortly after purchasing a matching three piece living room set, we started to see that the seams had started to unravel and/or break. We had also purchased their 5 year insurance plan in the event that we were to have a problem. So after filing the necessary claim(s), repairmen came and the seams were first sewn again and then later were told that the fabric had frayed and could not be repaired. This occurred first on the loveseat and then later on the sofa. When we were told about the sofa, we discovered that the fabric had been discontinued and the line of furniture was no longer available. Even though it had been only a matter of months, we were unhappy to learn that we could no longer 7get a matching sofa. Jordan's had no recourse but to offer us a credit for the sofa to be used for a replacement. This was done, and again within the first few months, problems were discovered. The motorized components for the headrest had started to screech and eventually fail. Also seams again were fraying and/or breaking. One seam was discovered that had never been sewn. Another claim was made, and provided a fix that was short-lived. Recently, the same components have failed again. Also there is internal structural damage to a "stretcher" requiring the cushion to be removed and repaired in their shop. We are currently waiting for it to be returned, and are not being accommodated in any way. Today, was the fifth time that a claim has been necessary in 3 and a half years. We were also told that a sixth claim would be necessary to replace a spring that had just recently broke in the recliner. The last piece of bad news is that although you purchase a 5 year insurance policy, it only covers the upholstery for 1 year. This is not highlighted at the time of purchase, and as a result we are going to be left with each piece showing significant material damage. Jordan's absolves themselves of any responsibility and does not offer any assistance.

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8:15 am EST
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I purchased a sofa-chair and coffee table on aug 27th 2020- I was told the sofa would be delayed approx. 8 weeks and the chair approx. 12 weeks, the coffee table was in stock. I paid in full at the time. I did receive the chair and coffee table approx. 10 weeks later. I call every month and receive the same message, order is delayed another month. The store...

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J
9:52 am EST

Jordan's Furniture - Receiving

This company flat out sucks worst company to work for they don't give a [censored] about anyone but elliots pockets. There are no protocols for covid there no disinfection stations, and the receiving managers just like to suck and swallow Carlos Fernandes balls. This company is corrupt and I would not recommend anyone to this job. I have been in the receiving side for about 3-4 years and it is terrible . Many people have left this [censored] hole I lost my taggers position to [censored].
Signed- Jake H

Desired outcome: Find me if u can bi*ch, I’m currently still a receiving associate

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M
11:04 am EDT
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Jordan's Furniture - Sofa

I bought a sofa in 2017. Prior to that we bought a sofa loveseat set that started falling apart at the frame. It was replaced with this set we have now. I have had repair people out here a few times. This is the worst set u have ever purchased now I have a tear in the seat. I cannot prove how it got there but am told if it was my dog it will not be covered. The support of this couch is horrible and it or completely ruining my hard wood floor. I will NEVER shop there again and I have purchased many pieces of furniture from you. I will also make sure my family and friends do not go back there and they have also purchased many items from you ! Very disappointed

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5:37 pm EDT
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It was great to see that elliot closed all Jordans stores because the health and safety to his guests and employees is paramount. What Elliot did not tell everyone that the distribution center at 450 revolutionary drive in East Taunton ma is still open and they are receiving furniture in, they are still delivering furniture, and the delivery drivers are...

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K
2:43 pm EST
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There is a voice recording going around the receiving dept of Carlos telling Nate that Carlos was going to have intercourse with Nates sister. Nate told Carlos to stop saying that and told Carlos that his sister was only 16 years old. Carlos said that didn't matter and that he was going to do it with his penis (which is not the word Carlos used) or hi...

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H
3:36 pm EST
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I am so glad my coworkers told me about this website. Kyle Hinchcliff puts the fun in disfunctional. Jordan's Furniture feels that safety is very important, almost over the top. It's amazing how Kyle will hurry us Along all day putting away and off loading. He is always telling us what safety issues we are not doing right. Today Kyle tells Tony Costa to go...

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12:27 pm EST
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SCAMMERS ONLY LOOKING TO MAKE COMMISSION. I am having the worst experience with Jordans. I will never buy from the again and will be sure to tell everyone I know never to buy from them. I spent $3500 on a couch less than a year ago. I was "sold" the sunbrella fabric and the down inserts. The sales person went on and on about how great it would be if you...

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J
11:51 am EDT
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More magic tricks by corrupt management. If you ask a question about certain policies. You are told that each department has its own policies. Now receiving isn't following Jordans policy. According to the Jordans employee handbook family members are not allowed to work for the same supervisor. But Brian Faucher just makes policies up as he sees fit. He...

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2:57 pm EDT
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we purchased a love seat and couch back in 2017 after another couch and love seat fell apart that we also purchased from Jordans. The was the couch is wearing out so fast is absolutely ridiculous! It is sagging and I pointed that out when the 3rd repair man came out ! Now this couch (which reclines) has completely damaged my hard wood floor under it. The...

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T
7:20 pm EDT

Jordan's Furniture - tempur pedic mattress

I'm complaining against Jordan's because we bought a Tempur Pedic Mattress and we couldn't set it up when it was delivered because the headboard couldn't go upstairs. So we had to remove some of the headboard to bring it up. When it time to put the mattress it couldn't fit because my mom did not know the bed was a queen size and not a queen. So customer service on the phone and the specialist told us we couldn't exchange because it has been 21 days. Based on the Sweet Dreams policy I should be accommodated. It is not fair they are not willing to exchange a 4000 mattress and rep wants us to buy a new bed. Especially when the policy states otherwise.

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1 comment
J
Sep 25, 2019 12:26 pm EDT

Good afternoon Thea,

Thank you for letting us know of your situation, though we certainly wish it were under different circumstances. We do have our Sweet Dreams policy, which actually does indicate that Jordan's exchange policy does not apply to foundations or reselections for mattress size or height issues. This includes switching from king to queen or vice-versa. I apologize for any misunderstanding.

All of that being said, we'd like the opportunity to speak with you to see how we might be able to help further. Please contact our quality response team at [protected] ext. 4089 at your earliest convenience and we'll be happy to assist.

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4:38 pm EDT
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This company is such a joke. They are trying so hard to prove that they are not a racist company. They are now hiring cape verdians some can't even read or write English. We have to do safety tests on the company computer and those that can't read or write English are allowed to have another employee take their tests for them. Now some of these employee...

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4:18 pm EDT
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DO NOT BUY from JORDAN'S, they DO NOT stand behind their products!!! DO NOT BUY their SUPPLEMENTAL INSURANCE, they give you the run around and don't cover defects!!! My wife and I purchase a substantial leather couch from Jordan's along with the the recommended supplemental insurance. After a bit of time we noticed two tears in the leather, the tears both...

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4:30 pm EDT
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The quality of the furniture is extremely poor. I bought one sectional that I returned because the fabric was worn, puckered and pilled after only a few weeks, the cushions started to break down almost immediately. I had to pick up part of the cost of that return. I got a new set and it's just as bad. The protection plan doesn't cover it and they won't send...

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5:05 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Beautiful when I first purchased it 22 months ago. However, cushions started to become mis-shappened way too soon. also, had the furniture cleaned by a professional company which ruined parts of the furniture. (back of sofa/chair are all puckery) Personally, I believe it is due to poor construction and not the cleaners, but now i fighting w/ both Jordan...

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K
7:27 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I purchased a sectional from Jordan's Furniture in October of 2016. Ten months later, it was such an uncomfortable eyesore that I ended up putting it out on the curb for trash pickup this week. The cushions started to lose shape after just a month or two, and the fabric started pilling about the same time. When I contacted Jordan's Furniture about my...

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3:12 pm EDT
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Purchased a new bed/box spring and took delivery a week later. One of the guys making the delivery had been sprayed by a cat the night before and he REEKED - it was all over his shoes which apparently he neglected to either wash or change and which he tracked into my house, upstairs and into my bedroom. I have two INDOOR cats of my own and they were going...

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T
12:09 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Once these guys have your money they will forget you exist. I bought a power bed and high end mattress for my parents in March. The base unit that was delivered stopped working after a couple of days. I bought the split queen which is 2 power bases. One base would raise when activated and the other would not. Jordan's does not service (or stand behind) the...

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Jordan's Furniture contacts

Phone number

+1 866 856 7326

Website

jordans.com
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