Nebraska Furniture Mart

We purchased a dining table and chairs from Nebraska Furniture Mart in Dallas Texas, the salesman told us this policy would cover "anything' on these items..well we have had items for less than a year and the top has started to chip off finish and we do not hardly use this table at all, we have no children this is really unacceptable...so we contacted the Guardsman folks and guess what they denied our claim and said that is not covered...well what the heck it was a total waste of our money and I am mad! When the salesman said it covered all we expected it would cover all...bottom line you should warn folks that this is limited coverage and basically useless policy! Why push it it gives us a bad taste in our mouths for NFM !

To whom it may concern,

We ordered a stove almost 3 weeks ago from Jake at The Colony store. To date, we have not received our product. The salesman, Jake, does not provide good customers service because he has fail to update us on the entire transaction. At the time of purchase he assured us that he would notify us of there were any delivery issues. He did not contact us period; we had to call to follow up on the schedule delivery. Our 1st attempted follow up which was 7/1 we call your associate all to find out that our stove was not going to be delivered on 7/1.. We were never notified by any of your associates.
When your delivery guys arrived, I witnessed 2 delivery guys however only 1 guy removed the old appliances and brought in the new appliances. Due to this unsafe practice our new dishwasher was damaged because 1 guy attempted to carry the dishwasher from the delivery truck to the inside of our home. I then had to inconvenience and cancel prior meeting to accommodate this error.
On 7/1 we were told out new range would be delivered on 7/7; based on prior issues in this transaction, we called again on 7/5 to make sure all was I order because yet again no one in your organization has followed up with us regarding our delivery scheduled for 7/7. Glad we called because yet again this team has dropped the ball and fail to notify us that the range is still not in. My family of 5 has been eating out because we need our new stove.
My husband spoke with Kay who gave him a replacement range that she wanted him to have, sight unseen.
On the evening of 7/5, we went up to NFM..to look at was she offered to him. Upon our Arrival we requested to se Jake, who was our original sales person. This gentleman is we're our issues started original.. he fail to communicate period. I expressed to him that I wanted another option since the original stove was knob less. He expressed to me that " we have eaten enough cost". This is a completely inappropriate statement to make to a customer. My kids have eaten out for 2+ weeks waiting on a stove that we've paid for. I was appalled and requested to speak to a Manager. Well I should have cancelled the entire transaction after meeting with the rudest manager I have ever spoken to in any establishment. Marc is a very rude little man and should not be in a leadership role. His attitude is horrible, if I would return the item already purchased I would do so just based on my interaction with the incompetent individual. As a manager, you should maintain a certain level of service and tact when dealing with customers. This gentleman told me that " I have an issue". I requested immediately speak to a higher manager I which I was denied. Is this your companies policy to deny customers corporate number? I would like some to contact me to discuss this matter further.

Dissatisfied customer,
[removed]

July 2015 I applied for a credit card and was approved for $4000.00 credit limit. July 2019 I get a phone call from Nebraska Furniture Mart Customer Service stating that my credit limit has been removed and in order to continue with my purchase I had to update my information and run another credit check because now credit checks are annually. I have never heard of such in my life nor does that say that in the credit card agreement. Who will approve of getting a credit card from a furniture mart only to have their credit ran every year? No one and definitely not me. She then goes to say that my account has been randomly selected. How is a credit card holder randomly selected if you just said it's annually credit check. I will never shop at this store again. Now my credit score is effected because I refused another credit check and they closed my account looking into hiring a lawyer in this matter. Please anyone who values their credit score do not get a credit card with them.

To whom it may concern, i have been corresponding with Tyler a logistics employee about employment and have met every requirement needed. It has been almost 1 month and half with out work and having main focus on my future with nebraska furniture mart. I was informed 2 days ago that NFM that my application was denied per loss prevention incedent.. Ive filled application, went to interview, passed screening and signed contract for Courier/appliance delivery. What NFM doesnt realize is i have invested over 6, 000 in insurance cost with the impression of being hired. The incident : i subcontracted with another moving company prior to starting hiring process with nebraska. We were picking up an item for a customer when it had came to our attention that he had purchased a tv that was paid by stolen funds. At that moment i called the customer to let him know what was going on but no answer, i then called nebraska and let customer service know "sean renfro" (customers name) had approved american moving co. For pick up. I handed the phone to your delivery guys and he denied the delivery and asked the customer to pick up tv himself. At that point we drove off tp next job. WE should not be having issues with NFM over this incident as we represented the moving company. This should not be an individual (s) case against me and my helper and target us on having something to do with fraud!  During the time of the incident i spoke with luis aguilar and have records of our comversation via text him stating we were cleared from this.. I had already told him i didnt wanf this hirting my future with NFM and expressed myself of how important it was to me.
ITS inhumane to decline employment to someone who already had there badges, uniform and plans to dedicate themselves to a company. I have 4 kids and wife. And now im 6000 dollars in debt with no job or money to pay my bills/ mortgage. If you dont resolve this issued reconsider my application i will file a complaint to EEOC and pursue a suit for Wrongfull discharge/termination. Ive signed all documents that are required by NRF and NRX. Oh not to mention after i called HR corporate and was totally ignored again, i was notified that hr contacted NRX and asked them to terminate my contract between NRX and me which to me sounds like HR is trying to hide something.

I purchased a sectional from NFM, and just after 1.5 months one of the recliner sunk in, I contacted NFM customer service and they said they will come and do the review. They said we will get the replacement part and will take some time. Each time we talk to them they give the same answer. I have contacted them atleast 10 times since the issue.I have ZERO Confidence in the service they provide to the customer. This is the worst customer service I have seen in my life. If an item is broken in first 2 month of purchase, they should just replace the item, they are trying to get a part from the manufacturer, this is so badly organized. I would strongly not suggest anyone to buy any furniture from NFM as the 1 year warranty which they provide is actually only 1 minute. Once the furniture is in your house they just enjoy. The customer service seems like they are always on vacation and not interested to serve the customer.

I scheduled a floor measurement for today. At the the time I scheduled I told the person that I needed the appointment in the afternoon because we could not be at the house till then. The scheduling paper said 9:00- 5:00, so I figured the afternoon would not be a problem. At 7:30 this morning the measurement guy says he will be there berween 9:30 and 10:30. I said I can't be there till 10:30 or after, can you come later in the day? He said "no, I have a full day". He said you need to reschedule. I don't understand why my measurement couldn't be in the afternoon and somebody else in the morning. He didn't even try to work his schedule he just straight said no in a very rude manner. This is really ridiculous since i had this appointment scheduled for a week and I'm ready to buy flooring right now!

I bought a refrigerator from nebraska furniture mart. it's been giving headache from beginning. It gets very hot fast and the food and drinks spoiled fast been told tech was going to fix but never do please help me with this refrigerator it been like that since when i bought today April 16 2019. I was told a tech would come between 1-6. but never showed. please i just want it fix right away. I would love to enjoy my refrigerated without food getting rotten or spoiled.

My original order was delivered on 1/9/19 but the delivery team was not able to assemble the bed because the headboard came faulty from the factory. They said they will try to reschedule (replacement order [protected]) for the next day or the day after that at the latest. They left a mess in in the room, I could not even walk around. I called customer service today (1/11/19) to try to reschedule it because they said they can go in tomorrow but I will not be able to be at home due to a family function. They cannot get to my replacement order until monday (1/14/18) and I have been having to sleep on the mattress just on the floor because they cannot take care of this situation like they said they would. I have been a loyal customer and made several purchases with in the last couple of years and never had any issues but this time the delivery team messed up and pretty bad.

We received this recliner on 2/7/18, On October around the 3rd of that month we submitted claim number 979376. The foot rest support came apart from the loveseat. A service man was called out on 10/12, and the part was ordered on 10/17 with the part being in from 4-6 weeks. It is now 7 weeks and I called and spoke to Shanon the Supervisor at the Colony location who informed me that even though your supplier is in the US the parts are coming from overseas. I was never told when I purchased this that the parts would all come overseas, your sales rep Linda Cassidy never mentioned this, if she had I would have never dealt with the company ordering parts from overseas because I would have understood the wait time. I am filing a complaint with the Better Business Bureau, the is the probably the worst customer service I have ever experienced, the loveseat is only 8 months old, your supplier provides sub standard products so I blame you also for selling your customer sub standard products. This will be copied to the BBB

I bought a samsung refig in may of 2017, on oct 8 2018 the freezer stopped working. I called a rep. and they said it only had a one year but I bought an additional five years your rep. connected to the insurance company, assurance, and they said they would set up service call for oct. 11. On the 11, I did not hear from anyone so I called them and they said the service company rejected the order, not informing me. I have lost all my food in my freezer, and they don't know when I will get service. I called nebraska and a rep. said that there was nothing she could do and in a rude way, deal with it. I bought this service agreement in the nebraska store and to be treated like this was an insult. I have done a lot of business with nebraska. If you guys are selling the service agreement then you should should be responsible, Now I have lost everything in my freezer and I don't have a clue when a service guy is coming, it seems like you guys sell your product and service agreements and when something goes wrong the customer is stuck.

We purchased ALL our new home furniture at NFM both indoor& outdoor! Spent ALOT of money! Paid extra to have Guardsman Gold plan! Only to have them tell me that they can only come out and repair the mechanics of the Huntington house Grey power chair, as the holes-rips where the leather had been pulled-scraped-torn and fallIng apart with chair jerking-not smooth with Up-down reclining so the so called Wear!) is not covered, but mechanism IS! Well the mechanism caused the wear-tear-rub-pull that had damaged the chair! So angry with having spent a lot of $ on NFM furniture and the BEST guardsman gold plan per our: NFM sales person-who assures is this plan will cover ALL on your furniture! Including the grey-leather power chair! NOT! At all what guardsman is telling us! I have spent time on emails/ calls/ uploading pics, all for 0! As now they say only going to fix the mechanics of the recliner NOT any damage it's caused because that's from WEAR! Spoke to Erica by phone today in processing to get info: about yet another Rep-in Tech hire dept. would call me within next week if not I should call HER!
She gave me claim # [protected] said she would resubmit to supervisor to get Tech hire to call to come out fix ONLY mechanics chair! And she suggested I contact NFM and ask why they tell customers the Guardsman Gold will cover ALL, and told me that was NOT true, but rather deceptive that they would tell us that!
I am so angry and will NOT shop nor recommend NFM any more to neighbors, family or friends on SM as I have for past year BEFORE trying to use the Guardsman Golf warranty we paid ALOT for that in fact does NOT cover as NFM sales person assured us it abosoluey would!

Hugh & Janie Chaney
305 Harborview Drive
Rockwall Texas
75032
[protected]
[protected]

I contacted the store today by phone for appliances. A female answered I asked a simple question if any front load washer and dryer‘s on clearance. I was told rudely they are absolutely not allowed to provide any information to anyone over the phone they are a first come first serve product for customers. I am a customer whether I'm on the phone or in your store and think it's ridiculous you treat your customers that way for asking a question. Terrible customer service!

My dishwasher was just installed 3 days ago on 5/15. The top rack is not moving smoothly so I called NFM customer service and spoke to "Lindsey". My request was that NFM make sure the unit they just installed was working properly. Her response was that was a manufacturer issue to remedy. When I said that I had paid NFM $98 for installation, she relied that only meant hooking up the unit and did not involve any aspect of the inside of the machine. When I challenged this asking didn't the Mart have responsibility for the merchandise they sell, Lindsey in an irritated tone said, "Look, I'm just trying to help out here" and then said she had "googled" a solution and to try rubbing the rack with vegetable oil and when I asked if that didn't work, what would happen and she said it would be a manufacturer issue to remedy. I am appalled that NFM does not take any responsibility for their merchandise. They had no problem selling me this unit during the Berkshire weekend but then have no interest in assuring their customers' satisfaction.

I purchased a fridge on a Friday, had it delivered on a Saturday. It woulnd't work. I bought another one and it was delivered dented. The delivery driver told me that he let the warehouse person know that it was dented and he said send it anyway. They picked it back up 7 days ago and have yet to refund my 3100.00 back. I keep getting the run around from them. They said that it was a process. Their customer service people are horrible. No compassision and no resolution. I need my money back

Time to call a Lawyer

Purchased range, microwave and trim kit on 2/8/2018. Was told that all products were in stock except for the trim kit and that I could have the in stock products delivered the following day. I elected to have all products delivered at the same time. Sales told me the trim kit would be in on 2/20 and delivery was set for 2/23. I scheduled a contractor for 2/27. 2/19 I received a call from NFM stating the microwave was back ordered and would not arrive until 3/5. How could it be back ordered when it was in stock when I purchased and paid for it in full on 2/8/2018? I went back to the store and spoke with a nice man in customer service who told me the sales person never reserved it for me. I would think paying for a product would reserve it for me. I have to push out my kitchen remodel because of incompetence on NFM's part. I am so annoyed that I am seriously considering cancelling the order and going elsewhere. This is extremely poor customer service. No major purchases for me at Nebraska Furniture Mart again.

We had a new washing machine installed in November. Before Christmas our washing machine flooded our laundry room and basement because the draining hose came out because it was not secured when it was installed. I called Nebraska Furniture Mart immediately. They told me not to use it, clean up the mess and someone will come and see the machine. I have called is 4 people in the customer service and they keep on telling me someone is calling me back. Today is already almost two weeks and nothing has been done.

My husband and I applied for a credit card in August 2017, were denied due to being in a bankruptcy. We were told that once it is over and we are discharged to reapply, which we did in November 2017. We were denied again, this time hearing we have to see that you are making payments for 6 mo after the discharge of bankruptcy (even though this is not what we were instructed before). I asked if I can be a co signor to help build my credit, to which I was told "yes"! So, Dec 1, 2017 my aunt, Sharon Kent, opened a card acct, she called into credit services- spoke with Chris, to add me to the acct and Chris said they needed my information. My aunt said Chris was acting vey funny on the phone, but she proceeded to tell me to either call and give my info or just go to the store and place our order and they can call her for verification. This is what I did, or tried to do. Went to NFM in KC on Dec 2, 2017, our associate was James and he sold us our mattress and base, called my aunt, Sharon, she agreed to us buying it and the purchase did not go through. There was a credit hold. James couldn't understand why, he looked into it...Credit services (Chris, again) spoke with my aunt and Chris treated my aunt awful. She told her that i was posing as her, that I (& my boyfriend were up to no good - which he 's my husband of 20 yrs) & said a whole bunch more of harassing comments to my aunt. James was so embarrassed and told us that she treated him just the same - he couldn't figure out why we were single handedly being attacked when they make these transactions all day long. I am still appalled at how this woman can get away with treating paying customers with such utter disrespect. We were harassed, bullied and were treated vey unfairly. Who is she to place judgment and single us out? Because we were involved in a bankruptcy? Until she walks a day in our shoes, she has no room to judge. It was unfortunate what we went through our bankruptcy, but guess what - we still made our $1300 payment, we still made our $1500 house payment, we still made all of our other utility's, 3 car payments, etc, but I'm alive! My husband would lose his job (he's a police officer) if he were ever to treat anyone the way we were treated! For your own employee/associate to tell us we were done wrong and that people do these transactions daily is even more confirmation that we were singled out. Bottom line is, i simply was doing what i was instructed by credit services to begin with. Back in August, they didn't say anything about having to wait 6 mo after discharge to reapply & then to reapply be denied agian, but instructed to get a cosigner, just to go through the harassment and embarrassment. Last, we ended up buying and putting our purchase on another card against my wishes (My husband talked me into it because it wasn't James ' fault), but even then they took my Drivers License and had to get it approved by management. Really? Don't you think that if we were up to no good, 1) we would never have stuck around to go through the harassment we did & 2) we would of bought something way more pricey than what we did. I am so ashamed of your company, particularly, Chris in credit card services. James even told us his managers were having a meeting about her and her behavior so that other customers would not experience what we did. Trust me, we were offered nothing for how we were treated and this is not over. I've read of several lawsuits that NFM has been involved in for similar behavior and will be in contact with my lawyer. As for Chris in credit services, she is exactly what my aunt described her as... she said she treated her like a stuck up snobby [censor]...i hope she sleeps well at night knowing that her customer service skills are for the toilet and that she should really think about who & how she judges. She is an embarrassment and liability to your company. I can only imagine how many GOOD CUSTOMERs you lose because of her nonsense behavior and lack of compassion for the customer. Quite frankly, she is by far the worse person in customer service that I have ever come in contact with. She should not be able to represent your company.

So very disappointed, embarrassed, harassed and bullied,

Jessica Clark
[protected]
[protected]@att.net
2641 N. Keith St
Wichita, Ks 67205

My aunt:
Sharon Kent
828 Gilman
Wichita, Ks 67203

(P.s, is this sufficient enough info for my complaint?)