KIA Motors review: staff no responsibility & bad service at dnaza kia malaysia sdn bhd - glenmarie service centre department

Dear Head of Customer Service Centre Department,

I'm the owner Cerato K3 with Car Plate number WA 3291 C. I had make a major service at Naza Kia Malaysia Sdn Bhd - Glenmarie Branch on 16th May 2018. During the submission, I had mention to your staff at the counter regarding on my "whole button at steering wheel & Hon not functioning. It's happen so many time since from I doing service at NAZA KIA Chan Siow Lin from last year, until today I'm suffering on this stupid issue.

Remarks:-
- 40, 000 km - Complain, but no action.
- 60, 000 km - Complain, but still no action

I had remind them again during on my submission on that day to look on this problem. The feedback I get it from staff at the counter is not reasonable and not relevant answer. They cannot fixed my problem because of I had make service at outside before this. That it's true, but the thing is what are related with changing of the normal service (basic items service) and my component system? And they ask me to pay for that for this cost"Clock Spring ". The bad thing is, I need to waiting another 1 month because the stock need to order from korea. How sure is that the stock will get within on that period? That staff ask me to make a complain direct to HQ. I really disspointed and can't accepted the way your staff revert the answer to the customer.

I really hope, the management will consider to proceed my request for repairing for the"clock Spring" without any charges because my car still under warranty. I really appreciate you can solve this problem and I waiting good news from your side.

If you have any question, please do not hesitate to contact me back.

Thank you & Have a nice day.

Regards,
AZLAN
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