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ADVERTISIMENT reviews & complaints complaints 1

Jun 04, 2019 - dealer refuse to honor agreement.

I recently bought a car from JoelsCarz in Flushing, MI. The staff was courteous and knowledgeable. They let us test drive the vehicle after the test drive I pointed out that the driver's side mirror was flopping around like a flag in the breeze and the salesman said they would take care of that. We negotiated a fair price and closed the deal. While we were talking they took the truck and I thought they were fixing the mirror. We finished and had our picture taken in front of the truck with the salesman and we were on our way. On the way home, we noticed the mirror was still in the same floppy condition. I email the salesman when I got home and he responded that because they had given me a price reduction on the truck they could not cover the repair (retail on the mirror is more than $300 + labor). I don't remember ever hearing that part of the conversation. Vehicles in the dealership are labeled "as is" but when a representative of the dealer said they would fix it I expect it would be done. I did purchase a service contract for the truck and felt that would have helped compensate for the discount. They did claim they were taking a loss on the vehicle, but I took that with a grain of salt. I got a good truck at a good price. It is unfortunate that the mirror situation plays into the legend of the "Used Car Salesman".

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