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Naza Kia Malaysia / paint work for kia cerato car hood

1 Selangor, Malaysia

Hi,

I would like to make a complaint about the service provided by the Kia Glenmarie service center. Details below.

Name: Prashaan
My contact: [protected]
Date of Incident: January 2014
Desired resolution: Fix the paintwork of my car hood

What happened was that I met an accident on the first month of January 2014 and the hood of the car was among the parts replaced. The issue is the paint work of the hood seems to have deteriorated a few months ago and now the gloss/shine is gone, and there is white spots etc appearing on the hood. This is strange, as the rest of the car exterior which was not replaced still has good paint work whereas the hood paint work is now bad although the hood should have better paint work due to it being a new part. I suspect that the service center has done shoddy paint work on the car hood and this is simply unethical. I understand there is 6 months warranty of parts which have been replaced and that my car hood which was replaced is now beyond the 6 months coverage, however it is obvious that the paint work is bad. How can the rest of the car still have good paint work, but the newer part of the car has bad paint work?

Let me know if you need any further details and I am happy to assist in that regard.

I demand that Kia Malaysia looks into this and provide prompt reply!

Thank you.

Regards,
Prashaan

Naza Kia Malaysia

Pr
Jan 2, 2018

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