Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Navy Federal Credit Union Visa Services / unfair credit card finance charge assessed

Washington DC metro area, United States Review updated:
2.5
Contact information:

Dear fellow credit union consumers:

Nfcu recently assessed me a late-payment penalty-fee finance charge of $33.13 on my account because nfcu claims that I was late in my november payment. Unfortunately, I never received the november statement from nfcu, and was unaware that I owed nfcu $51.00. The finance charge of $33.13, on the payment amount of $51.00, comes out to a 65% late-fee assessment.In my opnion, this amount is outrageous, especially given the fact that I have been a longtime, loyal and devoted nfcu member, who has always made my payments on time.

I am deeply disappointed that nfcu would be very harsh, strict, and heavy-handed in its tactics with me, like this. As a result, I have decided to end my membership with nfcu.

Based on what I have said, which is based on the facts of my personal, negative experience with nfcu, you may make your own decisions about nfcu accordingly. I hope this info. Helps.
0

Comments

Sort by: UpDate | Rating
Pe
  16th of Apr, 2009
Agree Disagree 0 Votes
All credit card companies send out monthly credit card statements. If you don't recieve it in the mail...(could have been lost or stolen from mailbox, delivered to wrong mailbox, lost in mail, damaged at post office, w ho knows) how is the credit card company supposed to know u did not receieve it??? Besides, if a company lends you money (credit card, loan, etc) you should always realize that u are obligated to a monthly payment.

Post your comment

Submit
Navy Federal Credit Union [NFCU] Logo Navy Federal Credit Union [NFCU]
Customer Service
Overall Satisfaction Rating

101 Reviews
Navy Federal, PO Box 3000
Merrifield
VA
United States - VA22119-3000
+1 888 842 6328
View Full Information
     

Reply to

close
Send