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MultiChoice Africa / DSTV / returning of funds

1 Midrand, South Africa

On the 26th of June I mistakenly paid R7100 into the dstv acc, this was my rent money. I requested help from dstv via Twitter and was told to ask the bank to do the reversal as it would be quicker.

I paid the bank the fee for doing this, 14 working days later the bank told me that multuchoice declined to authorise the debit.

I requested help via Twitter, only to be told to submit a refund request (9008807) last Friday. So I did and pleaded to have the 7 days processing to be hastened.

Today I was told that the funds will be in my acc in 7 days. There is no consideration for the impact of this failed advice to approach the bank, no caring that I am repeatedly asking for a faster turn around time.

I am very unhappy with this, such delays and lack of personal consideration is why I don't pay via debit order.

Am sitting here with no money, and no one cares what I am going through. This destroys the trust I have for dstv all together.

Kh
Jul 17, 2017

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