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Mr Rooter / Bad service

United States Review updated:

Mr. Rooter refused to provide an idea of pricing to come out to my house, "we don't provide pricing over the phone".

When I rec'd the bill it was $300 to snake a drain -- they were at the house for less than an hour. I called and asked for an explanation of the bill and was told my card would not be charged until I heard back from a Manager. My card was charged before I rec'd a call from the Manager. When I called to ask for an explanation, I was again given the run around. I will be disputing the charge on my credit card.

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Comments

  • Mr
      5th of Feb, 2010

    We are sorry to hear of your recent trouble. Your business is important to us and we want to ensure each and every customer experience with our company is a good one. If you would like to speak directly with us, you are most welcome to call our customer service manager at (254) 745-2436 who will be happy to assist you. Sincerely, Mr. Rooter Corporation

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  • If you have any future problems with your drain problems please call sewer and drain of America. Work is 100 percent guaranteed.or money back.

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